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Information Systems Research |
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Volume 13 Issue 3
Cover Date: September, 2002 |
 Abstract l
 Abstract PDF l  Full Text |
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227-238 |
Toward New Metrics for Net-Enhanced Organizations
Detmar W. Straub, Donna L. Hoffman, Bruce W. Weber, Charles Steinfield |
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239-254 |
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Jinwoo Kim, Jungwon Lee, Kwanghee Han, Moonkyu Lee |
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255-274 |
Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry
Pei-Yu (Sharon) Chen, Lorin M. Hitt |
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275-295 |
e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector
Kevin Zhu, Kenneth L. Kraemer |
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296-315 |
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Vicki McKinney, Kanghyun Yoon, Fatemeh ″Mariam″ Zahedi |
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316-333 |
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Sarv Devaraj, Ming Fan, Rajiv Kohli |
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334-359 |
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
D. Harrison McKnight, Vivek Choudhury, Charles Kacmar |
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