Web Site Usability, Design, and Performance Metrics
Published Online:1 Jun 2002https://doi.org/10.1287/isre.13.2.151.88
References
- Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quart. (1992) 16(2):227–247Crossref, Google Scholar
- Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic markets. J. Marketing (1997) 61(3):38–53Crossref, Google Scholar
- Measuring the efficiency of Web site traffic generation. Internat. J. Electronic Commerce. (2001) 6(1):53–73Crossref, Google Scholar
- Sociological Methodology (1974) 79–1051973–1974Google Scholar
- Structural equation modeling in practice: A review and recommended two-step approach. Psych. Bull. (1988) 103(3):411–423Crossref, Google Scholar
- The real value of online communities. Harvard Bus. Rev. (1996) 74(3):134–141Google Scholar
- The Practice of Social Research (1992) 6th ed.(Belmont, CA)Google Scholar
- Causal Methods in Marketing (1980) (John Wiley and Sons, New York) Google Scholar
- An examination of the validity of two models of attitude. Multivariate Behavioral Res. (1981) July16:323–359Crossref, Google Scholar
- A holistic methodology for modeling consumer response to innovation. Oper. Res. (1983) 31(1):128–176Link, Google Scholar
- Measuring user participation, user involvement, and user attitude. MIS Quart. (1994) 18(1):59–79Crossref, Google Scholar
- e-Comm intelligence report. Network World (2000) 17(9):56–57Google Scholar
- Internetweek (1999) October 4):38Google Scholar
- Marketing communication and the World Wide Web. Bus. Horizons (1996) 39(5):24–32Crossref, Google Scholar
- Usability testing for Web sites. Learning for the global community. (1995) Seventh Annual Hypermedia Conf.Bloomington, INGoogle Scholar
- Web tracking tools chart Internet ROI. Software Magazine (1997) 17(8):65–67Google Scholar
- Validation in IS research: A state-of-the-art assessment. MIS Quart. (2001) 25(1):1–24Crossref, Google Scholar
- The basics of building a great Web site. Training & Development (1997) 51(7):46–48Google Scholar
- Recommendations for APA test standards regarding construct trait, discriminant validity. Amer. Psychologist (1960) August15:546–553Crossref, Google Scholar
- Convergent and discriminant validation by the multitrait-multimethod matrix. Psych. Bull. (1959) 56(2):81–105Crossref, Google Scholar
- Channel expansion theory and the experiential nature of media richness perceptions. Acad. Management J. (1999) 42(2):153–170Crossref, Google Scholar
- Chain Store Age Web-based retailers tell disparate tales at NRF. Chain Store Age (1997) February):45–52Google Scholar
- A paradigm for developing better measures of marketing constructs. J. Marketing Res. (1979) 16:64–73Crossref, Google Scholar
- A coefficient of agreement for nominal scales. Educational and Psych. Measurement (1960) 20:37–46Crossref, Google Scholar
- Too many hands in the cookie jar? Amer. Advertising (1997) 13(2)–22Google Scholar
- Quasi-Experimentation: Design and Analysis Issues for Field Settings (1979) (Houghton Mifflin, Boston, MA) Google Scholar
- Coefficient alpha and the internal structure of tests. Psychometrika (1951) 16(3):297–333Crossref, Google Scholar
- Organizational information requirements, media richness and structural design. Management Sci. (1986) 32:554–571Link, Google Scholar
- Message equivocality, media selection, and manager performance: Implications for information systems. MIS Quart. (1987) 17:355–366Crossref, Google Scholar
- Multimethod approaches for the study of computer-mediated communication, equivocality, and media selection. IEEE Trans. Professional Comm. (1994) 37(4):231–139Crossref, Google Scholar
- Information systems success: The quest for the dependent variable. Inform. Systems Res. (1992) 3(1):60–95Link, Google Scholar
- Testing media richness theory in the new media: The effects of cues, feedback, and task equivocality. Inform. Systems Res. (1998) 9(3):256–274Link, Google Scholar
- Understanding the trade winds: The global evolution of production consumption, and the Internet. J. Consumer Res. (2000) 27:115–122Crossref, Google Scholar
- Task characteristics, managerial socialization, and media selection. Management Comm. Quart. (1998) 11(3):372–400Crossref, Google Scholar
- The Internet Business Book (1994) (John Wiley & Sons, New York, NY) Google Scholar
- Acceptance of communication media in organizations: Richness or features? IEEE Trans. Professional Comm. (1998) 41(4):242–253Crossref, Google Scholar
- Blown to Bits. (2000) (Harvard Business School Press, Boston, MA) Google Scholar
- Software measurement—A necessary scientific basis. IEEE Trans. Software Engrg. (1994) 20(3):199–206Crossref, Google Scholar
- Structural equation modeling and regression: Guidelines for research practice. Comm. AIS (2000) 7(7):1–78Google Scholar
- The “Science of the Sophomore” revisited: From conjecture to empiricism. Acad. Management Rev. (1986) 11(1):191–207Google Scholar
- Leveraging the Web for corporate success. Bus. Horizons (1999) January-February):3–10Crossref, Google Scholar
- The role of interface in electronic commerce: Consumer involvement with print versus online catalogs. Internat. J. Electronic Comm. (2001) 5(4):135–153Crossref, Google Scholar
- Evaluating the World Wide Web: A global study of commercial sites. J. Comput. Mediated Comm. (1997) 3(1). 〈 www.ascusc.org/jcmc/vol3/issue1/ho.html〉Crossref, Google Scholar
- Marketing in hypermedia computer-mediated environments: Conceptual foundations. J. Marketing (1996) 60(3):50–68Crossref, Google Scholar
- Commercial scenarios for the Web: Opportunities and challenges. J. Comput. Mediated Comm. (1995) 1(3). 〈 www.ascusc.org/jcmc/vol1/issue3/hoffman.html〉Crossref, Google Scholar
- Can a lean e-mail medium be used for rich communication? A psychological perspective. Euro. J. Inform. Systems (1998) 7(4):269–274Crossref, Google Scholar
- Consumer reactions to electronic shopping on the World Wide Web. Internat. J. Electronic Commerce (1997) 1(2):59–88Crossref, Google Scholar
- Applied Multivariate Statistical Analysis (1998) (Prentice Hall, New York) Google Scholar
- The measurement of observer agreement for categorical data. Biometrics (1977) 22:79–94Google Scholar
- The role of ease of use, usefulness and attitude in the predication of World Wide Web usage. (1998) Proc. 1998 ACM SIGCPR conf.March 26–28Boston, MACrossref, Google Scholar
- A heuristic evaluation of a World Wide Web prototype. Interactions (1996) 3(4):1–12Crossref, Google Scholar
- Guide to Web style. (1996) . 〈 http://Web.sun.com/style-guide/tables/welcome.html〉Google Scholar
- Quick study: Cookies are a marketer's dream but do they watch too closely? Computerworld (1998a) 32(28)–25Google Scholar
- Site redesigns keepit simple. Computerworld (1998b) 32(43):43–44Google Scholar
- Electronic mail as the medium of managerial choice. Organ. Sci. (1994) 5:502–527Link, Google Scholar
- , Sherry John F., Sternthal Brian. A revised product involvement inventory: Improved usability and validity. Advances in Consumer Research (1991) 19(The Association for Consumer Research, Provo, UT) Google Scholar
- Internet holiday shopping stresses online toy stores. Network World (1999) 16(49)–6Google Scholar
- The effects of argument structure and affective tagging on product attitude formation. J. Consumer Res. (1993) 20(2):294–302Crossref, Google Scholar
- Measuring Business Performance (1998) (Profile Books Ltd., London, U.K.) Google Scholar
- Web-analysis tools can measure more than a site's success. Info World (1997) 19(14):62Google Scholar
- Usability Engineering (1993) (Morgan Kaufmann, New York) Crossref, Google Scholar
- Designing Web Usability (2000) (New Riders Publishing, Indianapolis, IN) Google Scholar
- Psychometric Theory (1967) (McGraw-Hill, New York) Google Scholar
- Psychometric Theory (1978) 2nd ed.(McGraw-Hill, New York) Google Scholar
- Retailing on the WWW: The use of electronic product catalogs. Internat. J. Electronic Markets (1997) 7(3):6–9Crossref, Google Scholar
- An emerging Web site design model for marketing. Comm. ACM (1998) 41(3):44–51Crossref, Google Scholar
- Web Site Usability (2000) (Charles River Media, Rockland, MA) Google Scholar
- Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses. J. Personality and Soc. Psych. (1979) 37(9):1915–1926Crossref, Google Scholar
- PointCast proposes Web-hit yardstick. Comput. Reseller News (1997) 757:85Google Scholar
- Emerging trends in the WWW user population. Comm. ACM (1996) 39(6):106–108Crossref, Google Scholar
- What makes users revisit a Web site? Marketing News (1997) March 17):12Google Scholar
- , Glanville R., de Zeeuw G. Interactive interfaces between collective support systems and their users. Interactive Interfaces and Human Networks (1993) (Amsterdam, North Holland)85–96Google Scholar
- Fixing Web-site usability. Info World (1997) 19(50):81–82Google Scholar
- Consumer strategies for the Internet: Four scenarios. Long Range Planning (1997) 30(2):157–168Crossref, Google Scholar
- Design with the user in mind and you can't go awry. Comput. Canada (1996) 22(25):47–48Google Scholar
- Task analyzability use of new media, and effectiveness: A multi-site exploration of media richness. Organ. Sci. (1992) 3(4):475–500Link, Google Scholar
- Media appropriateness: Using social presence theory to compare traditional and new organizational media. Human Comm. Res. (1993) 19:451–484Crossref, Google Scholar
- Cross-cultural comparison of organizational media evaluation and choice. J. Comm. (1998) 48(3):3–20Crossref, Google Scholar
- Relationships of job categories and organizational levels to use of communication channels, including electronic mail: A meta-analysis and extension. The J. Management Stud. (1990) 27(2):195–229Crossref, Google Scholar
- Usage and outcomes of electronic messaging at an R&D organization: Situational constraints, job level, and media awareness. Inform. Tech. & People (1989) 5(2):141–161Crossref, Google Scholar
- The effect of download time on consumer attitude toward the e-Service retailer. e-Service J. (2001) 1(1):55–76Crossref, Google Scholar
- Current technological impediments to business-to-consumer electronic commerce. Comm. AIS (1999) 1(16):1–74Google Scholar
- Electronic communications: Do cultural dimensions matter? Amer. Bus. Rev. (2001) 19(2):75–81Google Scholar
- Organizational colleagues, media richness, and electronic mail—A test of the social influence model of technology use. Comm. Res. (1991) 18:487–523Crossref, Google Scholar
- Measuring success. Comm. ACM (2000) 43(8):53–57Crossref, Google Scholar
- Web assessment: A model for the evaluation and the assessment of successful electronic commerce applications. (1998) Proc. 31st Hawaii Internat. Conf. Systems Sci.HawaiiGoogle Scholar
- Web assessment: Some evidence from successful interactive WWW applications. Internat. J. Electronic Markets (1997) 7(3):1–4Crossref, Google Scholar
- Information Rules (1999) (Harvard Business School Press, Boston, MA) Google Scholar
- Designing the User Interface: Strategies for Effective Human-Computer Interaction (1998) (Reading, MA, Addison-Wesley) Google Scholar
- Information privacy: Measuring individuals' concerns about organizational practices. MIS Quart. (1996) 20(2):167–196Crossref, Google Scholar
- Web Site Usability: A Designers Guide (1997) (User Interface Engineering (UIE), San Francisco, CA) Google Scholar
- Server logs helpshape Web strategies. Advertising Age's Bus. Marketing (1999) 84(1):19–20Google Scholar
- Validating instruments in MIS research. MIS Quart. (1989) 13(2):147–169Crossref, Google Scholar
- Knowledge worker communications and recipient availability: Toward a task closure explanation of media choice. Organ. Sci. (1997) 9(2):160–175Link, Google Scholar
- Research commentary: Transformational issues in researching IS and net-enabled organizations. Inform. Systems Res. (2001) 12(4):337–345Link, Google Scholar
- Measuring system usage: Implications for IS theory testing. Management Sci. (1995) 41(8)–1342Link, Google Scholar
- Impact of communication medium on task performance and satisfaction: An examination of media-richness theory. Inform. & Management (1999) 35(8):295–312Crossref, Google Scholar
- , Harrison M., Thimbleby H. Putting design into practice: Formal specification and the user interface. Formal Methods in Human-Computer Interaction (1990) (Cambridge University Press, Cambridge, U.K.) 82–96Google Scholar
- Media symbolism, media richness, and media choice in organizations: A symbolic interac-tionist perspective. Comm. Res.14(5):553–574Crossref, Google Scholar
- The richness imperative and cognitive style. Management Comm. Quart. (1990) 4:176–197Crossref, Google Scholar
- Interrespondent agreement and the maximum value of Kappa. Educational and Psych. Measurement (1989) 49:835–850Crossref, Google Scholar
- Service keeps tabs on partner sites. Internet week(September 13):780Google Scholar

