Reciprocity and Unveiling in Two-Sided Reputation Systems: Evidence from an Experiment on Airbnb

References

• Airbnb (2014) Building trust with a new review system—The Airbnb Blog—Belong Anywhere. Accessed August 4, 2021, https://blog.atairbnb.com/building-trust-new-review-system/.Google Scholar
• Avery C, Resnick P, Zeckhauser R (1999) The market for evaluations. Amer. Econom. Rev. 89(3):564–584.Crossref, Google Scholar
• Bolton G, Greiner B, Ockenfels A (2012) Engineering trust: Reciprocity in the production of reputation information. Management Sci. 59(2):265–285.Link, Google Scholar
• Bondi T (2019) Alone, together: Product discovery through consumer ratings.Google Scholar
• Brandes L, Godes D, Mayzlin D (2020) What drives extremity bias in online reviews? Theory and experimental evidence. Working paper, University of Lucerne, Lucerne, Switzerland.Google Scholar
• Cabral L, Hortaçsu A (2010) The dynamics of seller reputation: Evidence from Ebay. J. Indust. Econom. 58(1):54–78.Crossref, Google Scholar
• Cabral LMB, Li L (2012) A dollar for your thoughts: Feedback-conditional rebates on Ebay. Management Sci. 61(9):2052–2063.Google Scholar
• Cui R, Li J, Zhang DJ (2020) Reducing discrimination with reviews in the sharing economy: Evidence from field experiments on Airbnb. Management Sci. 66(3):1071–1094.Link, Google Scholar
• Dellarocas C, Wood CA (2007) The sound of silence in online feedback: Estimating trading risks in the presence of reporting bias. Management Sci. 54(3):460–476.Link, Google Scholar
• Ding P, Lu J (2017) Principal stratification analysis using principal scores. J. Roy. Statist. Soc. Ser. B. Statist. Methodol. 79(3):757–777.Crossref, Google Scholar
• Dunbar RIM, Marriott A, Duncan NDC (1997) Human conversational behavior. Human Nature 8(3):231–246.Crossref, Google Scholar
• Filippas A, Horton JJ, Golden J (2018) Reputation inflation. Proc. 2018 ACM Conf. Econom. Comput. (Association for Computing Machinery, New York), 483–484.Crossref, Google Scholar
• Fradkin A, Grewal E, Holtz D, Pearson M (2015) Bias and reciprocity in online reviews: Evidence from field experiments on Airbnb. Proc. 16th ACM Conf. Econom. Comput. (Association for Computing Machinery, New York), 641–641.Crossref, Google Scholar
• Frangakis CE, Rubin DB (2002) Principal stratification in causal inference. Biometrics 58(1):21–29.Crossref, Google Scholar
• Hui X, Saeedi M, Sundaresan N (2018) Adverse selection or moral hazard: An empirical study. J. Indust. Econom. 66(3):610–649.Crossref, Google Scholar
• Jaffe S, Coles P, Levitt S, Popov I (2019) Quality externalities on platforms: The case of Airbnb. Working paper, Microsoft's Office of the Chief Economist.Google Scholar
• Klein TJ, Lambertz C, Stahl KO (2016) Market transparency, adverse selection, and moral hazard. J. Political Econom. 124(6):1677–1713.Crossref, Google Scholar
• Lafky J (2014) Why do people rate? Theory and evidence on online ratings. Games Econom. Behav. 87:554–570.Crossref, Google Scholar
• Levitt SD, List JA (2007) What do laboratory experiments measuring social preferences reveal about the real world? J. Econom. Perspect. 21(2):153–174.Crossref, Google Scholar
• Li X, Hitt LM (2008) Self-selection and information role of online product reviews. Inform. Systems Res. 19(4):456–474.Link, Google Scholar
• Livan G, Caccioli F, Aste T (2017) Excess reciprocity distorts reputation in online social networks. Sci. Rep. 7(1):3551.Crossref, Google Scholar
• Loewenstein G (1994) The psychology of curiosity: A review and reinterpretation. Psych. Bull. 116(1):75–98.Crossref, Google Scholar
• Lorenz J, Rauhut H, Schweitzer F, Helbing D (2011) How social influence can undermine the wisdom of crowd effect. Proc. Natl. Acad. Sci. USA 108(22):9020–9025.Crossref, Google Scholar
• Miller N, Resnick P, Zeckhauser R (2005) Eliciting informative feedback: The peer-prediction method. Management Sci. 51(9):1359–1373.Link, Google Scholar
• Nosko C, Tadelis S (2015) The limits of reputation in platform markets: An empirical analysis and field experiment. Working paper, Uber.Google Scholar
• Proserpio D, Xu W, Zervas G (2018) You get what you give: Theory and evidence of reciprocity in the sharing economy. Quant. Marketing Econom. 16(4):371–407.Crossref, Google Scholar
• Silvia PJ (2012) Curiosity and motivation. Ryan RM, ed. The Oxford Handbook of Human Motivation (Oxford University Press, New York), 157–166.Google Scholar
• Swisher K (2019) Brian Chesky: How Airbnb is responding to a deadly shooting. Recode Decode (podcast). (November 8, 2019), https://podcasts.apple.com/us/podcast/decoder-with-nilay-patel/id1011668648.Google Scholar
• Zervas G, Proserpio D, Byers J (2021) A first look at online reputation on Airbnb, where every stay is above average. Marketing Lett. 32:1–16.Google Scholar