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Available Issues

December 4, 2012 - June 17, 2026

Available Issues

December 4, 2012 - June 17, 2026

Research Articles

Value-in-Context of Healthcare: What Human Factors Differentiate Quality of Nursing Services?

Pages:149–160

Published Online:September 19, 2014

https://doi.org/10.1287/serv.2014.0075

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Information Buried in Information Technology Service Contracts: Extracting Process–Performance Interrelationships

Pages:161–178

Published Online:September 19, 2014

https://doi.org/10.1287/serv.2014.0074

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Do Consumers Perceive Money-Back Guarantees as Believable? The Effects of Money-Back Guarantee Generosity, Store Name Familiarity, and Perceived Price

Pages:179–189

Published Online:September 19, 2014

https://doi.org/10.1287/serv.2014.0076

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Signs and Practices as Resources in IT-Related Service Innovation

Pages:190–205

Published Online:September 19, 2014

https://doi.org/10.1287/serv.2014.0077

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