Jan/Feb 2012

FEATURED ARTICLES

January/February 2012 Analytics

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Understanding smart technology – and ourselves

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Part 6: The Unknown Knowns of Smart Automation: The Machine Mind

Our next stop in the examination of smart technology explores the issues on the edge with respect to the machine and man’s relation to machine.

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DEPARTMENTS

Inside Story

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Healthcare: The quiet reform

If you want to know where healthcare is headed in the United States, ignore the political partisans and pundits and pay attention to what’s happening on the ground. Long before the Patient Protection and Affordable Care Act became both law and a political football nearly two years ago, the industry quietly began reforming itself, driven by the purist of interests: survival and prosperity, in that order.

Executive Edge

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Hope vs. hype in healthcare information technology

Analytics professionals turn data into useful information. We understand, and perhaps take for granted, that we rely upon a capable, comprehensive information technology infrastructure, as well as business processes for capturing critical data that we then analyze, model and report. But what if you worked in an industry where critical information regarding core operations was still being recorded and stored on paper?

Healthcare Analytics

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Analytics over lunch

Analytics conjures images of mathematicians crunching data with computers. It’s not an altogether inaccurate stereotype, but in reality good analytics is a far more nuanced discipline. In fact, the power of analytics can at times be realized without performing any analytics at all.

Analyze This!

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Uber: good, bad side of automated free markets

Time to roll. I’ve got to get to the other side of town, quickly, for a meeting. I pull the phone out of my pocket, click a single icon and the dot starts to flash: That’s me! They’re looking for me! Soon thereafter a detailed map appears with my location clearly indicated: They found me! With another click, a message goes out across the network, and within seconds information about my ride – the driver’s name, cell phone number, car make and model, license plate and estimated time of arrival – appears on my screen: They are coming to get me! While I wait, I watch the driver’s progress on my map, and if I need to clarify the pick-up details, I just hit another button to call the driver to sort things out. Within minutes, I’m picked up in a clean and comfortable vehicle, driven to my destination via a smart GPS-identified optimal route, and released as soon as I arrive (payment is handled automatically via credit card).

Conference Preview

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INFORMS Conference on Business Analytics and O.R.

Two Internet senior executives will headline the 2012 INFORMS Conference on Business Analytics and O.R., April 15-17, in Huntington Beach, Calif. Hal Varian, chief economist at Google, will deliver the opening keynote talk. Bob Page, vice president of analytics platform at eBay, will present a plenary on the second day of the conference. Both speakers are known for provocative thinking on economics, analytics and the challenge of creating data-driven cultures within organizations.

Five-Minute Analyst

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Doctors and waiting rooms

A friend recently asked, “Why do I always have to sit and wait at the doctor’s office? The doctors should do a better job of scheduling.” I thought I’d spend a few minutes – five to be precise – and wonder, “Is it true that waiting for the doctor is a symptom of poor scheduling?”

Analytics Activities

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Running an emergency room (ER) requires the careful planning and management of resources in order to efficiently meet the demand for services. Appropriately designing the ER can mean the difference between profit and loss.

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