Measuring User Satisfaction
Published Online:1 Dec 1986https://doi.org/10.1287/inte.16.6.73
Abstract
Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.
