Department of Informatics, Faculty of Information and Communication Technology, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana;
College of International Business, Zhejiang Yuexiu University, Zhejiang 312000, China;Shaoxing Key Laboratory of Intelligent Monitoring and Prevention of Smart City, Shaoxing 312000, China;
College of International Business, Zhejiang Yuexiu University, Zhejiang 312000, China;Shaoxing Key Laboratory of Intelligent Monitoring and Prevention of Smart City, Shaoxing 312000, China;
Research Center of Finance, Shanghai Business School, Shanghai 200235, China;Antai College of Economics & Management, Shanghai Jiao Tong University, Shanghai 200030, China;Department of Information Management and Finance, National Yang Ming Chiao Tung University, Hsinchu 300093, Taiwan (R.O.C.)
INFORMS is pleased to announce the appointment of Guillaume Roels as the next editor-in-chief of Service Science
Guillaume Roels is the Tinken Chair in Global Technology and Innovation and professor of technology and operations management at INSEAD, as well as research director of the INSEAD-Wharton Alliance. Prof. Roels is a well-published and respected scholar in the field of service science, with extensive and diverse editorial experience, including direct editorial experience with Service Science since 2014.
Prof. Roel's term will commence January 1, 2024 and extend through December 31, 2026.
Call for Papers
Special Issue on the Impact of AI on Service Design and Delivery
Submissions open: April 1, 2024
Submission deadline: October 1, 2024
The integration of artificial intelligence (AI), including both predictive AI and generative AI, into the design and delivery of services represents a fundamental shift in how services are conceived, implemented, and experienced. This special issue of Service Science, an INFORMS journal, aims to explore the broad and diverse impact of AI on service sectors ranging from healthcare to finance, education, and beyond. We invite papers that explore how AI technologies and algorithms are transforming service landscapes, enhancing customer experiences, and reshaping operational processes.
For more information click here.
Special Issue Available — March 2024
See the March 2024 issue. It is Part 2 of the "Special Issue on Innovation in Transportation-Enabled Urban Services" special issue. Guest Editors are Niels Agatz, Soo-Haeng Cho, and Hai Wang.
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