Editorial Statement

Modern businesses rely on people, capital, information, and technology. They operate in a complex web of suppliers, customers, and other stakeholders, creating value by sharing skills and capabilities with others for mutual benefit. The field of service science is emerging as the study of such complex services and service systems, and involves methods and theories from a range of disciplines, including operations, marketing, information systems, psychology, engineering, computer science, and more. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions.

Service Science is an INFORMS academic journal that publishes innovative and original research papers on all topics related to service, including work that crosses traditional disciplinary boundaries. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice, documenting empirical, modeling, and theoretical studies of service and service systems. Topics covered include but are not limited to the following:

• Customer Experience, Behavior, & Decision Making
• Digital Services, Online Platforms, & Social Media
• Environmental & Social Responsibility
• Financial Services & Fintech
• Healthcare
• Retail, Hospitality, Tourism, & Entertainment
• Revenue Management & Marketplace Analytics
• Service Analytics & Big Data
• Service Design & Service Innovation
• Service Marketing
• Service Operations
• Supply Chain Services & Logistics
• Urban Services & Mobility