Special Issues

Special Issue on People-Centric Retail and Last-Mile Services
Guest Editors: Alexander Hübner, Fredrik Eng-Larsson, Robert Rooderkerk
Submissions opened March 1, 2026. For more information, see the Call for Papers.

Special Issue on Sustainability-Driven Service Innovations
Guest Editors: Vishal Agrawal, Luyi Gui
Submissions closed. Forthcoming.

Special Issue on Service Engineering: Data Driven Service Design and Optimization
Guest Editors: Opher Baron, Arik Senderovich, Desheng (Dash) Wu
Submissions closed. Forthcoming.

Special Issue on the Impact of AI on Service Design and Delivery
Guest Editors: Maxime Cohen, Tinglong Dai, Beibei Li
Forthcoming

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Service Science Special Issue: Navigating the Use of Technology in Service Marketing
Guest Editors: Haitao (Tony) Cui, Alison Jing Xu, Ting Zhu
Volume 17, Issue 2-3, June–September 2025

Service Science/Stochastic Systems Joint Special Issue
Guest Editors: Saif Benjaafar, Shane Henderson
Volume 16, Issue 2, June 2024

Special Issue on Innovation in Transportation-Enabled Urban Services (Part 2 of 2)
Guest Editors: Niels Agatz, Soo-Haeng Cho, Hai Wang
Volume 16, Issue 1, March 2024

Special Issue on Innovation in Transportation-Enabled Urban Services (Part 1 of 2)
Guest Editors: Niels Agatz, Soo-Haeng Cho, Hai Wang
Volume 15, Issue 1, March 2023

Special Issue on Reimagining the Science of Service in a Post-Pandemic World (Part 2 of 2)
Guest Editors: Marshall Fisher, Andy Neely, Rohit Verma
Volume 14, Issue 2, June 2022

Special Issue on Reimagining the Science of Service in a Post-Pandemic World (Part 1 of 2)
Guest Editors: Marshall Fisher, Andy Neely, Rohit Verma
Volume 13, Issue 4, December 2021

Special Issue on Advancing Health Services
Guest Editors: Lisa M. Maillart, Maria E. Mayorga
Volume 10, Issue 3, September 2018

Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation
Guest Editors: Theodor Borangiu, Francesco Polese
Volume 9, Issue 4, December 2017

Special Issue on Multiactor Value Creation in Service Innovation
Guest Editors: Risto Rajala, Faïz Gallouj, Marja Toivonen
Volume 8, Issue 3, September 2016

Special Issue on the Cornell Hospitality Research Summit
Guest Editors: Cathy A. Enz, Rohit Verma
Volume 8, Issue 2, June 2016

Special Section on New Alignment in Service Research
Guest Editors: Michael Goul, Patrick C. K. Hung, Paul P. Maglio
Volume 8, Issue 1, March 2016

Special Section on Defining and Measuring Value
Guest Editor: Ralph D. Badinelli
Volume 7, Issue 3, September 2015

Special Section on the Second International Conference on the Human Side of Service Engineering
Guest Editors: Louis E. Freund, Wojciech Cellary
Volume 6, Issue 2, June 2014

Special Section on the 2013 Naples Forum on Service
Guest Editors: Jim Spohrer, Cristina Mele, Francesco Polese
Volume 6, Issue 2, June 2014

Special Section on Cloud Computing as a Service
Guest Editors: Yingdong Lu, Cathy H. Xia
Volume 5, Issue 2, June 2013

Special Section on the 2011 Naples Forum on Service
Guest Editors: Ralph D. Badinelli, Francesco Polese, Cristina Mele
Volume 4, Issue 2, June 2012