Service Spotlights

Cornell Hospitality Research Summit Special Issue

Implementing Service Innovations in European Hotels

Pages:97–107

Published Online:April 11, 2016

https://doi.org/10.1287/serv.2015.0121

Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision

Pages:108–123

Published Online:May 5, 2016

https://doi.org/10.1287/serv.2016.0141

Understanding Online Hotel Reviews Through Automated Text Analysis

Pages:124–138

Published Online:May 5, 2016

https://doi.org/10.1287/serv.2016.0126

United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach

Pages:139–151

Published Online:May 10, 2016

https://doi.org/10.1287/serv.2016.0139

Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value

Pages:152–168

Published Online:May 12, 2016

https://doi.org/10.1287/serv.2016.0143

Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee

Pages:169–183

Published Online:May 12, 2016

https://doi.org/10.1287/serv.2016.0137

Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts

Pages:184–202

Published Online:May 12, 2016

https://doi.org/10.1287/serv.2016.0138

An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants

Pages:203–217

Published Online:May 12, 2016

https://doi.org/10.1287/serv.2016.0132

Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry

Pages:218–233

Published Online:May 12, 2016

https://doi.org/10.1287/serv.2015.0123

Testing Service Innovation: A Methodological Review of Video Experiments

Pages:234–246

Published Online:May 12, 2016

https://doi.org/10.1287/serv.2016.0125

Call for Papers

Editorial Board

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