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Service Spotlights
Cornell Hospitality Research Summit Special Issue
Free Access
Introduction to the Cornell Hospitality Research Summit Special Issue: The New Science of Service Innovation in a Multipartner World
Pages:iv–ix
Published Online:June 3, 2016
Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
Pages:108–123
Published Online:May 5, 2016
Understanding Online Hotel Reviews Through Automated Text Analysis
Pages:124–138
Published Online:May 5, 2016
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
Pages:139–151
Published Online:May 10, 2016
Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
Pages:152–168
Published Online:May 12, 2016
Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
Pages:169–183
Published Online:May 12, 2016
Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
Pages:184–202
Published Online:May 12, 2016
An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
Pages:203–217
Published Online:May 12, 2016
Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
Pages:218–233
Published Online:May 12, 2016
Testing Service Innovation: A Methodological Review of Video Experiments
Pages:234–246
Published Online:May 12, 2016
Call for Papers
Call for Papers—Service Science Special Issue: Service-Dominant Logic: Institutions, Service Ecosystems, and Technology
Pages:247–248
Published Online:June 3, 2016
