Implementing Service Innovations in European Hotels

Published Online:https://doi.org/10.1287/serv.2015.0121

References

  • Aldebert B, Dang R, Longhi C (2011) Innovation in the tourism industry: The case of tourism. Tourism Management 32(5):1204–1217.CrossrefGoogle Scholar
  • Andreu L, Aldas J, Bigne J, Mattila A (2010) An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships. Tourism Management 31(6):777–787.CrossrefGoogle Scholar
  • Anne-Mette H (2010) A review of innovation research in tourism. Tourism Management 31(1):1–12.CrossrefGoogle Scholar
  • Cadwallader S, Jarvis CB, Bitner MJ, Ostrom AL (2010) Frontline employee motivation to participate in service innovation implementation. J. Acad. Marketing Sci. 38(2):219–239.CrossrefGoogle Scholar
  • Chandler GN, Keller C, Lyon DW (2000) Unraveling the determinants and consequences of an innovation-supportive organizational culture. Entrepreneurship Theory Practice 25(1):59–76.Google Scholar
  • Chang S, Gong Y, Shum C (2011) Promoting innovation in hospitality companies through human resource management practices. Internat. J. Hospitality Management 30(4):812–818.CrossrefGoogle Scholar
  • Claver-Cortes E, Pereira-Moliner J, Molina-Azorín JF (2009) Strategic groups and performance in the Spanish hotel sector. Service Indust. J. 29(7):943–961.CrossrefGoogle Scholar
  • Cohn SF, Turyn RM (1980) The structure of the firm and the adoption of process innovations. IEEE Trans. Engrg. Management 27(4):98–102.CrossrefGoogle Scholar
  • Cooper RG (1993) Winning at New Products: Accelerating the Process from Idea to Launch, 2nd ed. (Addison-Wesley, Reading, MA).Google Scholar
  • Damanpour F, Shanthi G (2001) The dynamics of the adoption of products and process innovations in organizations. J. Management Stud. 38(1):21–65.CrossrefGoogle Scholar
  • Dewett T, Whittier NC, Williams SD (2007) Internal diffusion: The conceptualizing innovation implementation. Competitiveness Rev. 17(1):8–25.CrossrefGoogle Scholar
  • Dyer L, Reeves T (1995) Human resource strategies and firm performance: What do we know and where do we need to go? Internat. J. Human Resource Management 6(3):6–670.CrossrefGoogle Scholar
  • Enz CA (2012) Strategies for the implementation of service innovations. Cornell Hospitality Quart. 53(2):187–195.CrossrefGoogle Scholar
  • Guzzo RA, Jette RD, Katzell RA (1985) The effects of psychologically based intervention programs on worker productivity: A meta-analysis. Personnel Psych. 38(2):275–489.CrossrefGoogle Scholar
  • Han J, Srivastava RK (1998) Market orientation and organizational performance: Is innovation a missing link? J. Marketing 62(October):30–45.CrossrefGoogle Scholar
  • Heskett JL, Sasser WE, Schlesinger LA (1997) The Service Profit Chain (Free Press, New York).Google Scholar
  • Hurley RF, Hult GTM (1998) Innovation, market orientation, and organizational learning: An integration and empirical examination. J. Marketing 62(3):42–54.CrossrefGoogle Scholar
  • IBM SPSS Amos 22 (2013) Amos 22 (Computer Software) (IBM Corp., Armonk, New York).Google Scholar
  • Klein KJ, Sorra JS (1996) The challenge of innovation implementation. Acad. Management Rev. 21(4):1055–1080.CrossrefGoogle Scholar
  • Kotter J (1996) Leading Change (Harvard Business School Press, Boston).Google Scholar
  • Kotter J (2002) The Heart of Change (Harvard Business School Press, Boston).Google Scholar
  • Liao H, Chuang A (2004) A multilevel investigation of factors influencing employee service performance and customer outcomes. Acad. Management J. 47(1):41–58.CrossrefGoogle Scholar
  • Manu FA, Sriram V (1996) Innovation marketing strategy environment and performance. J. Bus. Res. 35(January):79–91.CrossrefGoogle Scholar
  • McDonald RP, Ho MHR (2002) Principles and practice in reporting statistical equation analyses. Psych. Methods 7(1):64–82.CrossrefGoogle Scholar
  • Menon A, Varadarajan PR (1992) A model of marketing knowledge use within firms. J. Marketing 56(4):53–71.CrossrefGoogle Scholar
  • Metcalfe M (2015) A Guide to Basic Hotel Performance Metrics (Hoteliyo, Burleigh Heads, Australia).Google Scholar
  • Neuman GA, Edwards JE, Raju NS (1989) Organizational development interventions: A meta-analysis of their effects on satisfaction and other attitudes. Personnel Psych. 42(3):461–489.CrossrefGoogle Scholar
  • Nutt P (1986) Tactics of implementation. Acad. Management J. 29(2):230–261.CrossrefGoogle Scholar
  • Parry W, Kirsch C, Carey P, Shaw D (2014) Empirical development of a model of performance drivers in organizational change projects. J. Change Management 14(1):99–125.CrossrefGoogle Scholar
  • Pellissier R (2011) The implementation of resilience engineering to enhance organizational innovation in a complex environment. Internat. J. Bus. Management 6(1):145–164.Google Scholar
  • Pereira-Moliner J, Claver-Cortes E, Molina-Azorín JF (2010) Strategy and performance in the Spanish hotel industry. Cornell Hospitality Quart. 51(4):513–528.CrossrefGoogle Scholar
  • Podsakoff PM, Organ DW (1986) Self-reports in organizational research: Problems and prospects. J. Management 12(4):531–544.CrossrefGoogle Scholar
  • Rogers E (1995) Diffusion of Innovations, 4th ed. (Free Press, New York).Google Scholar
  • Siguaw J, Simpson P, Enz Cathy A (2006) Innovation orientation: Development of innovation theory. J. Product Innovation Management 23(6):556–574.CrossrefGoogle Scholar
  • Simpson P, Siguaw J, Enz CA (2006) Innovation orientation outcomes: The good and the bad. J. Bus. Res. 59(10):1133–1141.CrossrefGoogle Scholar
  • Sivadas E, Dwyer R (2000) An examination of organizational factors influencing new product success in internal and alliance-based processes. J. Marketing 64(1):31–49.CrossrefGoogle Scholar
  • Song M, Montoya-Weiss M, Schmidt JB (1997) Antecedents and consequences of cross-functional cooperation: A comparison of R&D, manufacturing, and marketing perspectives. J. Product Innovation Management 14(1):35–47.CrossrefGoogle Scholar
  • Subramanian A, Nilakanta S (1996) Organizational innovativeness: Exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Internat. J. Management Sci. 24(6):631–647.Google Scholar
  • Vargo S, Akaka MA (2012) Value cocreation and service systems (re)formation: A service ecosystems view. Service Sci. 4(3):207–217.LinkGoogle Scholar
  • Vargo S, Lusch R (2004) Evolving to a new dominant logic for marketing. J. Marketing 68(January):1–17.CrossrefGoogle Scholar
  • Verma R, Anderson C, Dixon M, Enz C, Thompson G, Victorino L (2008) Key elements in service innovation: Insights for the hospitality industry. Cornell Hospitality Roundtable Proc. 1(November):4–12.Google Scholar
  • Vila M, Enz C, Costa G (2012) Innovative practices in the Spanish hotel industry. Cornell Hospitality Quart. 51(1):75–85.CrossrefGoogle Scholar
  • Way SA, Johnson DE (2005) Theorizing about the impact of strategic human resource management. Human Resource Management Rev. 15(1):1–19.CrossrefGoogle Scholar
  • Way SA, Sturman MC, Raab C (2010) What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers’ job performance. Cornell Hospitality Quart. 51(3):379–397.CrossrefGoogle Scholar
  • Way SA, Lepak DP, Fay CH, Thacker JW (2010) Contingent workers’ impact on standard employee withdrawal behaviors: Does what you use them for matter? Human Resource Management 49(1):109–138.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.