Editorial Board

Deputy Editors

Opher Baron
University of Toronto
Areas of Expertise: Environmental & Social Responsibility; Healthcare; Service Analytics & Big Data; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Stochastic Processes

Timothy Chan
University of Toronto
Areas of Expertise: Healthcare; Service Operations; Urban Services & Mobility
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Machine Learning/Artificial Intelligence

Ying-Ju Chen
Hong Kong University of Science and Technology
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Revenue Management & Marketplace Analytics; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Stochastic Processes

Pascale Crama
Singapore Management University
Areas of Expertise: Environmental & Social Responsibility; Healthcare; Service Design & Service Innovation; Service Operations
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Lab & Field Experiments

Joy Field
Boston College
Areas of Expertise: Healthcare; Service Design & Service Innovation; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Empirical Analysis; Lab & Field Experiments; Case Research; Grounded Theory Building

Tingliang Huang
University of Tennessee, Knoxville
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Revenue Management & Marketplace Analytics; Service Analytics & Big Data; Service Design & Service Innovation; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Machine Learning/Artificial Intelligence; Stochastic Processes; Empirical Analysis

Baojun Jiang
Washington University in St. Louis
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Service Marketing
Methods of Expertise: Analytical Modeling; Game Theory

Diwas KC
Emory University
Areas of Expertise: Healthcare; Service Analytics & Big Data; Service Operations; Urban Services & Mobility
Methods of Expertise: Empirical Analysis; Lab & Field Experiments; Other Established Methods in Business Sciences (e.g., Event Studies)

Beibei Li
Carnegie Mellon University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Analytics & Big Data; Service Marketing; Urban Services & Mobility
Methods of Expertise: Machine Learning/Artificial Intelligence; Empirical Analysis; Lab & Field Experiments

Christopher S. Tang
University of California, Los Angeles
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Service Operations, Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Empirical Analysis

Michal Tzur
Tel Aviv University
Areas of Expertise: Transportation & Logistics; Humanitarian Logistics; Vehicle Routing
Methods of Expertise: Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Machine Learning/Artificial Intelligence

Alison Xu
University of Illinois at Urbana–Champaign
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Retail, Hospitality, Tourism, & Entertainment; Service Marketing
Methods of Expertise: Empirical Analysis; Lab & Field Experiments; Mixed Methods

Yanchong (Karen) Zheng
Massachusetts Institute of Technology
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Environmental & Social Responsibility
Methods of Expertise: Analytical Modeling; Game Theory; Empirical Analysis; Lab & Field Experiments

Associate Editors

Aydin Alptekinoglu
Pennsylvania State University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Environmental & Social Responsibility; Retail, Hospitality, Tourism, & Entertainment; Revenue Management & Marketplace Analytics; Mass Customization
Methods of Expertise: Analytical Modeling; Game Theory; Stochastic Processes

Sibel Alumur Alev
University of Waterloo
Areas of Expertise: Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise: Optimization/Mathematical Programming

Mehmet Ayvaci
University of Texas at Dallas
Areas of Expertise: Healthcare; Service Analytics & Big Data; Service Operations
Methods of Expertise: Game Theory; Dynamic Programming/Optimal Control; Machine Learning/Artificial Intelligence; Empirical Analysis

Weiwei Chen
Rutgers University
Areas of Expertise: Service Analytics & Big Data; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Stochastic Processes; Simulation Optimization

Joseph Chow
New York University
Areas of Expertise: Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise: Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Stochastic Processes

Xiaoyan Deng
The Ohio State University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Retail, Hospitality, Tourism, & Entertainment
Methods of Expertise: Lab & Field Experiments

Yiting Deng
University College London
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Analytics & Big Data; Service Marketing
Methods of Expertise: Machine Learning/Artificial Intelligence; Empirical Analysis; Lab & Field Experiments

Yichuan Ding
McGill University
Areas of Expertise: Healthcare; Service Analytics & Big Data; Service Operations
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Stochastic Processes; Empirical Analysis

Pnina Feldman
Boston University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Revenue Management & Marketplace Analytics; Service Design & Service Innovation; Service Operations
Methods of Expertise: Analytical Modeling; Game Theory

Michael Freeman
INSEAD
Areas of Expertise: Healthcare; Service Design & Service Innovation; Service Operations
Methods of Expertise: Empirical Analysis; Lab & Field Experiments; Established Methods in Business Sciences

Joel Goh
National University of Singapore
Areas of Expertise: Healthcare; Service Analytics & Big Data; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control

Deepa Goradia
Georgia State University
Areas of Expertise: Healthcare
Methods of Expertise: Empirical Analysis

Xu Guan
Huazhong University of Science and Technology
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Revenue Management & Marketplace Analytics; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory

Luyi Gui
University of California, Irvine
Areas of Expertise: Environmental & Social Responsibility; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming

Qiao-Chu He
Southern University of Science and Technology
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Service Analytics & Big Data; Service Marketing; Service Operations; Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Machine Learning/Artificial Intelligence; Stochastic Processes; Lab & Field Experiments

Yale Herer
Technion — Israel Institute of Technology
Areas of Expertise: Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Stochastic Processes; System Dynamics

Yanliu Huang
Drexel University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services; Online Platforms; & Social Media; Environmental & Social Responsibility; Healthcare; Retail, Hospitality, Tourism, & Entertainment
Methods of Expertise: Lab & Field Experiments

Enric Junqué de Fortuny
IESE Business School
Areas of Expertise: Service Analytics & Big Data; Artificial Intelligence
Methods of Expertise: Analytical Modeling; Machine learning/Artificial Intelligence; Empirical Analysis

Michelle A. Kinch
Dartmouth College
Areas of Expertise: Service Design & Service Innovation, Service Operations, Customer Experience, Behavior & Decision-Making, Service Marketing, Financial Services & Fintech
Methods of Expertise: Lab & Field Experiments

Sam Kirshner
University of New South Wales
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Supply Chain Services & Logistics, Tourism, & Entertainment
Methods of Expertise: Analytical modeling; Empirical Analysis; Lab & Field Experiments

Guangwen Kong
Temple University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Design & Service Innovation; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Stochastic Processes; Lab & Field Experiments

Stanley Lim
Michigan State University
Areas of Expertise: Retail; Supply Chain Services & Logistics; Transportation & Logistics; Urban Services & Mobility; Service Operations
Methods of Expertise: Empirical Analysis; Lab & Field Experiments; Mixed Methods; Machine Learning/Artificial Intelligence; Established Methods in Business Sciences

Yunchuan Liu
University of Illinois at Urbana—Champaign
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Retail, Hospitality, Tourism, & Entertainment; Service Design & Service Innovation; Service Marketing; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory

Chris K.Y. Lo
Hong Kong Polytechnic University
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Supply Chain Services & Logistics
Methods of Expertise: Machine Learning/Artificial Intelligence; Empirical Analysis; Established Methods in Business Sciences (e.g., Event Studies)

Tao Lu
University of Connecticut
Areas of Expertise: Environmental & Social Responsibility; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control

Athanasia Manou
National and Kapodistrian University of Athens
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Service Operations
Methods of Expertise: Game Theory; Stochastic Processes

Lavanya Marla
University of Illinois at Urbana—Champaign
Areas of Expertise: Healthcare, Service Analytics & Big Data, Service Operations, Supply Chain Services & Logistics, Urban Services & Mobility
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Empirical Analysis; Lab & Field Experiments

Sami Najafi-Asadolahi
Santa Clara University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Retail, Hospitality, Tourism, & Entertainment; Revenue Management & Marketplace Analytics; Service Marketing; Service Operations; Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise: Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Stochastic Processes

Sriram Narayanan
Michigan State University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Service Design & Service Innovation
Methods of Expertise: Empirical Analysis; Case Research; Grounded Theory Building

Javad Nasiry
McGill University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Environmental & Social Responsibility; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Empirical Analysis

Xiajun Amy Pan
University of Florida
Areas of Expertise: Retail, Hospitality, Tourism, & Entertainment; Revenue Management & Marketplace Analytics; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory

Morvarid Rahmani
Georgia Institute of Technology
Areas of Expertise: Environmental & Social Responsibility; Service Design & Service Innovation; Service Operations
Methods of Expertise: Analytical Modeling; Game Theory; Dynamic Programming/Optimal Control; Lab & Field Experiments

Ricky Roet-Green
University of Rochester
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Revenue Management & Marketplace Analytics; Service Design & Service Innovation; Service Operations; Strategic Queueing
Methods of Expertise: Analytical Modeling; Game Theory; Stochastic Processes; Queueing Theory

Olivier Rubel
University of California, Davis
Areas of Expertise: Marketing & Operations Interface; Sales Management
Methods of Expertise: Analytical Modeling; Dynamic Programming/Optimal Control

Maximilian Schiffer
Technical University of Munich
Areas of Expertise: Service Analytics & Big Data; Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise: Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Machine Learning/Artificial Intelligence; Stochastic Processes

Svenja Sommer
HEC Paris
Areas of Expertise: Environmental & Social Responsibility; Service Design & Service Innovation
Methods of Expertise: Analytical Modeling; Game Theory; Lab & Field Experiments

Hummy Song
University of Pennsylvania
Areas of Expertise: Healthcare; Service Design & Service Innovation; Service Operations
Methods of Expertise: Empirical Analysis; Lab & Field Experiments

Yicheng Song
University of Minnesota
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Analytics & Big Data
Methods of Expertise: Machine Learning/Artificial Intelligence

Tom Tan
Southern Methodist University
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Healthcare; Retail, Hospitality, Tourism, & Entertainment; Service Design & Service Innovation; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Empirical Analysis; Lab & Field Experiments

Lin Tian
Fudan University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Marketing; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Dynamic Programming/Optimal Control

Hai Wang
Singapore Management University
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Service Design & Service Innovation; Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Machine Learning/Artificial Intelligence; Lab & Field Experiments

Jianfu Wang
City University of Hong Kong
Areas of Expertise: Revenue Management & Marketplace Analytics; Service Design & Service Innovation; Service Marketing; Service Operations
Methods of Expertise: Game Theory; Stochastic Processes

Jing Wang
Hong Kong University of Science and Technology
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Analytics & Big Data
Methods of Expertise: Machine Learning/Artificial Intelligence; Empirical Analysis; Lab & Field Experiments

Chenguang (Allen) Wu
Hong Kong University of Science and Technology
Areas of Expertise: Service Design & Service Innovation; Service Operations; Supply Chain Services & Logistics
Methods of Expertise: Analytical Modeling; Game Theory; Stochastic Processes

Guiyang Xiong
Syracuse University
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media; Service Marketing
Methods of Expertise: Machine Learning/Artificial Intelligence; Empirical Analysis; Lab & Field Experiments; Established Methods in Business Sciences (e.g., Event Studies)

Luyi Yang
University of California, Berkeley
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Environmental & Social Responsibility; Revenue Management & Marketplace Analytics; Service Marketing; Service Operations
Methods of Expertise: Analytical Modeling; Game Theory; Dynamic Programming/Optimal Control; Stochastic Processes

Xiaojing Yang
University of South Carolina
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services, Online Platforms, & Social Media
Methods of Expertise: Lab & Field Experiments

Reza Zanjirani Farahani
Paris School of Business
Areas of Expertise: Customer Experience, Behavior, & Decision Making; Digital Services; Online Platforms, & Social Media; Environmental & Social Responsibility; Healthcare; Revenue Management & Marketplace Analytics; Service Operations; Supply Chain Services & Logistics; Urban Services & Mobility
Methods of Expertise:Analytical Modeling; Game Theory; Optimization/Mathematical Programming; Dynamic Programming/Optimal Control; Machine Learning/Artificial Intelligence; Stochastic Processes; Empirical Analysis; Case Research; Grounded Theory Building

Zhichao Zheng
Singapore Management University
Areas of Expertise: Healthcare; Service Analytics & Big Data
Methods of Expertise: Analytical Modeling; Optimization/Mathematical Programming; Empirical Analysis

Sasa Zorc
University of Virginia
Areas of Expertise: Healthcare; Service Operations
Methods of Expertise: Analytical Modeling; Game Theory; Dynamic Programming/Optimal Control; Contract Theory; Dynamic Contracting

Tianxin Zou
University of Florida
Areas of Expertise: Digital Services, Online Platforms, & Social Media; Regulations
Methods of Expertise: Analytical Modeling; Game Theory

Advisory Board

Margaret Brandeau
Stanford University

Richard B. Chase
University of Southern California

Brenda Dietrich
Cornell University

Frances X. Frei
Harvard Business School

David Gann
Imperial College London

Patrick Timothy Harker
Federal Reserve Bank of Philadelphia

Cheng Hsu
Rensselaer Polytechnic Institute

Uday S. Karmarkar
University of California, Los Angeles

Richard C. Larson
Massachusetts Institute of Technology

Robin G. Qiu
Pennsylvania State University

Aleda Roth
Clemson University

James M. Tien
University of Miami

Irving Wladawsky-Berger
Massachusetts Institute of Technology

Managing Editor

Machelle Zellers
INFORMS
[email protected]

Former Editors-in-Chief

2019–2023: Saif Benjaafar

2013–2018: Paul Maglio

2009–2013: Robin Qiu

Read the editorial "Launching Service Science" by Robin Qiu, Volume 4, Issue 1, March 2012