Editorial Board


Saif Benjaafar
Distinguished McKnight University Professor
University of Minnesota
Department of Industrial and Systems Engineering
111 Church Street SE
Minneapolis, MN 55455
(612) 242-3159
[email protected]

Departments and Department Editors

See our editorial statements for specific information about Departments and Department Editors. Authors normally choose an appropriate Department for their submission via ScholarOne Manuscripts.

Customer Experience, Behavior, & Decision Making

Baojun Jiang, Washington University in St. Louis
Alison Xu, University of Minnesota

Digital Services, Online Platforms, & Social Media

Gad Allon, University of Pennsylvania

Environmental & Social Responsibility

Christopher S. Tang, University of California, Los Angeles

Financial Services & Fintech

Anna Chernobai, Syracuse Unversity
Michael Pinedo, New York University


Andrew Schaefer, Rice University

Revenue Management & Marketplace Analytics

Guillermo Gallego, Chinese University of Hong Kong Shenzhen
Ming Hu, University of Toronto

Retail, Hospitality, Tourism, & Entertainment

Rohit Verma, University of South Carolina

Service Analytics & Big Data

Olivia Sheng, The University of Utah
Francis de Vericourt, ESMT Berlin

Service Design & Service Innovation

Guillaume Roels, INSEAD
Aleda Roth, Clemson University

Service Marketing

Haitao (Tony) Cui, University of Minnesota

Service Operations

Opher Baron, University of Toronto
Serhan Ziya, University of North Carolina at Chapel Hill

Supply Chain Services & Logistics

Jeannette Song, Duke University

Urban Services & Mobility

Karan Girotra, Cornell University
Yafeng Yin, University of Michigan

Other Topics in Service

Saif Benjaafar, University of Minnesota

Associate Editors

Ashish Agarwal
University of Texas at Austin

Vishal Agrawal
Georgetown University

Zeynep Aksin Karaesmen
Koç University

Chris Anderson
Cornell University

Michael Barrett
University of Cambridge

Rahul Basole

Elena Belavina
Cornell University

Ebru Bish
Virginia Tech

Tamer Boyaci
ESMT Berlin

Ryan Buell
Harvard Business School

Gordon Burtch
Boston University

Timothy Chan
University of Toronto

Cynthia Chen
University of Washington

Li Chen
Cornell University

Sunmee Choi
Yonsei University

HaeEun Helen Chun
Cornell University

Filippo Curti
Federal Reserve Bank

Laurens Debo
Dartmouth College

Michael Dixon
Utah State University

Adam Elmachtoub
Columbia University

Eric Fang
Lehigh University

Xiao Fang
University of Delaware

Nikolas Geroliminis

Jose Guajardo
University of California, Berkeley

Luyi Gui
University of California, Irvine

Haresh Gurnani
Stony Brook University

Zhongsheng Hua
Zhejiang University

Yanliu Huang
Drexel University

Krishnamurthy Iyer
University of Minnesota

Oualid Jouini
Ecole Centrale Paris

P. K. Kannan
University of Maryland

Stelios Kavadias
University of Cambridge

Sang Kim
Yale University

Rene de Koster
Erasmus University

Donald Lee
Emory University

Zhepeng (Lionel) Li
York University

Grace Lin
Institute for Information Industry

Yunchuan (Frank) Liu
University of Illinois, Urbana–Champaign

Chris Lo
Hong Kong Polytechnic University

Ho-Yin Mak
University of Oxford

Stefan Minner
Technical University of Munich

Velibor Misic
University of California, Los Angeles

Sriram Narayanan
Michigan State University

Marco Nie
Northwestern University

Omid Nohadani
Northwestern University

Nikolay Osadchiy
Emory University

Gautam Pant
University of Iowa

Rhonda Righter
University of California, Berkeley

Soroush Saghafian
Harvard University

Pengyi Shi
Purdue University

Hyoduk Shin
University of California, San Diego

Steve Shugan
University of Florida

Upender Subramanian
The University of Texas at Dallas

Peng Sun
Duke University

Wei Sun
IBM Research

Niyazi Taneri
University of Cambridge

Gary Thompson
Cornell University

Nikolaos Trichakis
Massachusetts Institute of Technology

Mark Van Oyen
University of Michigan

Sriram Venkataraman
University of South Carolina

Liana Victorino
University of Victoria

Hai Wang
Singapore Management University

Zizhuo Wang
University of Minnesota

Xiaole Wu
Fudan University

Lizhen Xu
Georgia Institute of Technology

Yuqian Xu
University of Illinois at Urbana–Champaign

Kai Chi (Sam) Yam
National University of Singapore

Xiaojing Yang
University of South Carolina

Candace Yano
University of California, Berkeley

Yimin Yu
City University of Hong Kong

Reza Zanjirani Farahani
Rennes School of Business

Yinghao Zhang
University of Cincinnati

Karen Zheng
Massachusetts Institute of Technology

Sean Zhou
The Chinese University of Hong Kong

Advisory Board

Margaret Brandeau
Stanford University

Richard Chase
University of Southern California

Brenda Dietrich
Cornell University

Frances Frei
Harvard Business School

David Gann
Imperial College, London

Patrick Harker
Federal Reserve Bank of Philadelphia

Cheng Hsu
Rensselaer Polytechnic Institute

Uday Karmarkar
University of California, Los Angeles

Richard Larson
Massachusetts Institute of Technology

Robin G. Qiu
Pennsylvania State University

Aleda Roth
Clemson University

James Tien
University of Miami

Irving Wladawsky-Berger
American Academy of Arts and Sciences

Managing Editor

Machelle Zellers
[email protected]

Former Editors-in-Chief

2013–2018: Paul Maglio

2009–2013: Robin Qiu

Read the editorial "Launching Service Science" by Robin Qiu, Volume 4, Issue 1, March 2012

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