Special Issue on the Impact of AI on Service Design and Delivery

Generative AI Can (Finally) Unlock Potential of Data-Driven Leadership

Pages:157–160

Published Online:August 4, 2026

https://doi.org/10.1287/serv.2025.0172

When AI Is Not Enough: Reducing Diagnostic Errors with Radiologist Oversight

Pages:161–176

Published Online:March 13, 2025

https://doi.org/10.1287/serv.2024.0234

Shall You Get an Invasive Examination? An AI-Driven Risk Stratification Model for Individuals with Suboptimal Health Status

Pages:177–195

Published Online:June 15, 2026

https://doi.org/10.1287/serv.2025.0067

Inventory Management with Transformer: Automated Decision Making for Order Timing and Quantity

Pages:196–211

Published Online:April 7, 2026

https://doi.org/10.1287/serv.2024.0236

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