Understanding Online Hotel Reviews Through Automated Text Analysis
Published Online:5 May 2016https://doi.org/10.1287/serv.2016.0126
Supplemental Material
serv.2016.0126-sm.pdf (140 KB)
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Volume 8, Issue 2
Cornell Hospitality Research Summit Special Issue
June 2016
Pages 97-248
Article Information
Supplemental Material
Metrics
Information
- Received:December 27, 2014
- Accepted:December 04, 2015
- Published Online:May 05, 2016
Copyright © 2016, INFORMS
Cite as
Shawn Mankad, Hyunjeong “Spring” Han, Joel Goh, Srinagesh Gavirneni (2016) Understanding Online Hotel Reviews Through Automated Text Analysis. Service Science 8(2):124-138.
https://doi.org/10.1287/serv.2016.0126
Keywords
