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Special Section on the Second International Conference on the Human Side of Service Engineering
Free Access
Introduction to the Special Section on the Second International Conference on the Human Side of Service Engineering
Pages:77–77
Published Online:May 23, 2014
Learning About Service Orientation in KIBS: Understanding the Customer as an Active Actor
Pages:78–91
Published Online:May 23, 2014
Special Section on the 2013 Naples Forum on Service
Free Access
Introduction to the Special Section on the 2013 Naples Forum on Service: From Traditional Pillars to Future Research Avenues
Pages:92–93
Published Online:June 11, 2014
When Trust Makes It Worse—Rating Agencies as Disembedded Service Systems in the U.S. Financial Crisis
Pages:94–105
Published Online:June 10, 2014
Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic
- Katarina Wetter-Edman, Daniela Sangiorgi, Bo Edvardsson, Stefan Holmlid, Christian Grönroos, Tuuli Mattelmäki
Pages:106–121
Published Online:June 19, 2014
An Analysis of Wine Tourism in Italy from a Strategic Service-Based Perspective
Pages:122–135
Published Online:June 20, 2014
Maintaining Consistent Customer Experience in Service System Networks
Pages:136–147
Published Online:June 26, 2014
Call for Papers
Free Access
Call for Papers—Service Science Special Issue on Defining and Measuring Value
Pages:148–148
Published Online:June 26, 2014
