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Available Issues

December 4, 2012 - March 23, 2026

Available Issues

December 4, 2012 - March 23, 2026

Special Issue on Innovation in Transportation-Enabled Urban Services, Part 2

Guest Editors: Niels Agatz, Soo-Haeng Cho, Hai Wang

Transportation-Enabled Services: Concept, Framework, and Research Opportunities

Pages:1–21

Published Online:March 7, 2024

https://doi.org/10.1287/serv.2024.0116

Preview Abstract
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules

Pages:22–41

Published Online:March 8, 2023

https://doi.org/10.1287/serv.2023.0320

Preview Abstract

Research Articles

Open Access
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews

Pages:42–54

Published Online:October 11, 2023

https://doi.org/10.1287/serv.2022.0080

Preview Abstract
Exploring Customer Citizenship Behavior Through Customer–Organization Identification

Pages:55–68

Published Online:July 10, 2023

https://doi.org/10.1287/serv.2021.0051

Preview Abstract

Editorial Board

Free Access
Service Science Editorial Board, 2024

Pages:C3–C3

Published Online:March 15, 2024

https://doi.org/10.1287/serv.2024.eb.v16.n1

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