Special Issue on Innovation in Transportation-Enabled Urban Services, Part 2

Guest Editors: Niels Agatz, Soo-Haeng Cho, Hai Wang

Transportation-Enabled Services: Concept, Framework, and Research Opportunities

Pages:1–21

Published Online:March 7, 2024

https://doi.org/10.1287/serv.2024.0116

The Dual Effects of Team Contest Design on On-Demand Service Work Schedules

Pages:22–41

Published Online:March 8, 2023

https://doi.org/10.1287/serv.2023.0320

Research Articles

Open Access
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews

Pages:42–54

Published Online:October 11, 2023

https://doi.org/10.1287/serv.2022.0080

Exploring Customer Citizenship Behavior Through Customer–Organization Identification

Pages:55–68

Published Online:July 10, 2023

https://doi.org/10.1287/serv.2021.0051

Editorial Board

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