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Available Issues

December 4, 2012 - June 17, 2026

Available Issues

December 4, 2012 - June 17, 2026

Service Spotlights

Free Access
Service Spotlights

Pages:i–ii

Published Online:September 29, 2015

https://doi.org/10.1287/serv.2015.0112

Editorial

Free Access
Editorial—Defining and Measuring Value

Pages:iii–viii

Published Online:September 29, 2015

https://doi.org/10.1287/serv.2015.0109

Research Article

Value Paradoxes and the Time Value of Value

Pages:149–162

Published Online:August 28, 2015

https://doi.org/10.1287/serv.2015.0107

Preview Abstract
An Analytical Framework for Value Co-Production in Services

Pages:163–180

Published Online:August 28, 2015

https://doi.org/10.1287/serv.2015.0103

Preview Abstract
Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Services Engagements

Pages:181–195

Published Online:August 28, 2015

https://doi.org/10.1287/serv.2015.0104

Preview Abstract
Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center

Pages:196–209

Published Online:August 28, 2015

https://doi.org/10.1287/serv.2015.0106

Preview Abstract
Assessing Customer-Perceived Value in Industrial Service Systems

Pages:210–226

Published Online:September 11, 2015

https://doi.org/10.1287/serv.2015.0108

Preview Abstract
Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility

Pages:227–248

Published Online:September 25, 2015

https://doi.org/10.1287/serv.2015.0105

Preview Abstract
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