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Service Spotlights
Editorial
Free Access
Editorial Column—Metaphors of Service and the Framing of Service Science
Pages:iii–iv
Published Online:December 31, 2015
Research Article
Inventory and Shipment Policies for the Online Movie DVD Rental Industry
Pages:249–271
Published Online:November 18, 2015
Organizational Buyers’ Acceptance of Electronic Procurement Services—An Empirical Investigation in Indian Firms
Pages:272–293
Published Online:November 24, 2015
Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues
Pages:294–314
Published Online:December 11, 2015
Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare
Pages:315–330
Published Online:December 18, 2015
Workforce Management and Scheduling Under Flexible Demand
Pages:331–351
Published Online:December 30, 2015
