Verizon Optimizes Work Center Locations to Reduce Installation and Repair Operations Costs

The work of a telecommunications company involves installing, maintaining, and expanding its infrastructure, and requires many employees and vehicles located at work centers. These work centers serve as a home base for workers, provide a supply chain location for parts, supplies, and tools, provide parking for vehicles, and represent a significant cost of doing business. This paper addresses the problem of determining where Verizon should locate work centers and where it should assign technicians to provide appropriate service levels at the lowest overall cost. We also present our analysis process and the real-world lessons we learned. The implementation of optimized results we obtained provided Verizon with significant savings compared to its current operations.