Book Reviews
Abstract
Armistead, Colin and Rowland, Philip 1996, Managing Business Processes: BPR and Beyond, John Wiley and Sons, New York, 362 pp., $42.00—reviewed by Belarmino Adenso-Díaz
Kanji, Gopal K. and Asher, Mike 1996, 100 Methods for Total Quality Management, Sage Publications, Thousand Oaks, California, 237 pp., $25.95—reviewed by Jack S. Cook
Winkelmann, Rainer 1997, Econometric Analysis of Count Data, second edition, Springer-Verlag, Berlin, Germany, 193 pp., $99.95—reviewed by Alan Rimm-Kaufman
Glover, Fred and Laguna, Manuel 1997, Tabu Search, Kluwer Academic Publishers, Dordrecht, The Netherlands, 382 pp., $160.00—reviewed by Belarmino Adenso-Díaz
Enright, Donald J. 1995, Queueing Analysis: The Pseudo State Model, Texas Queueing Software, Austin, Texas, xii + 287 pp., $47.00—reviewed by J. Ben Atkinson
