About Our Authors
Hilal Atasoy (“On the Longitudinal Effects of IT Use on Firm-Level Employment”) is an assistant professor of accounting information systems at the Fox School of Business at Temple University. She received her Ph.D. and M.A. in economics from the University of Illinois at Urbana–Champaign. Her research primarily focuses on the impacts of information technologies on the labor and health care markets. She won best paper awards including the Young Researcher award at the Workshop on Health IT and Economics in 2014.
Rajiv D. Banker (“On the Longitudinal Effects of IT Use on Firm-Level Employment”) is the Merves Chair in Accounting and Information Technology at Temple University. He is internationally recognized as a leader in interdisciplinary research using analytical modeling and statistical analysis of emerging business questions. He has published more than 100 articles in prestigious research journals including Management Science, Information Systems Research, MIS Quarterly, Journal of Operations Management, Strategic Management Journal, Academy of Management Journal, and Econometrica. He was the editor of the information systems department at Management Science.
Ivo Blohm (“Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing”) is a post-doctoral researcher at the Institute of Information Management, University of St. Gallen. He holds a Ph.D. from Technische Universität München, where he also graduated in technology-oriented business administration. He heads the Competence Center Crowdsourcing at the University of St. Gallen, a research group at the Institute of Information Management (IWI HSG) bundling several publicly and industry-funded research projects on crowdfunding, crowdsourcing, open innovation, and the Internet economy.
Frank K. Y. Chan (“Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust”) is an associate professor in the department of information systems, decision sciences and statistics at ESSEC Business School. He received his Ph.D. in information systems from the Hong Kong University of Science and Technology. His research interests include electronic government and technology adoption. His work has appeared in Information Systems Research, Journal of AIS, Information Systems Journal, and Journal of Operations Management, among others.
Hsing Kenneth Cheng (“Cloud Computing Spot Pricing Dynamics: Latency and Limits to Arbitrage”) is the John B. Higdon Eminent Scholar of Department of Information Systems and Operations Management at the University of Florida. He received his Ph.D. in computers and information systems from William E. Simon Graduate School of Business Administration, University of Rochester. His interests focus on analyzing the impact of Internet technology on software development and marketing, and information systems policy issues, in particular, the national debate on network neutrality.
Claes Fornell (“Information Technology, Customer Satisfaction, and Profit: Theory and Evidence”) is the Donald C. Cook Distinguished Professor Emeritus of Business Administration at the Ross School of Business. He has also served on the faculty of Northwestern University and Duke University. He is one of the world’s leading experts on customer satisfaction measurement and customer asset management. He is responsible for the ACSI, a national indicator of the economy, and for similar indices in Europe and Asia; he also has developed a system, for which he was given a U.S. patent, that enables firms to identify company-specific aspects that have the largest impact on customer satisfaction and economic returns. He also is the chairman and founder of the CFI Group and Foresee Results, two companies that develop and implement this system throughout the world.
Johann Füller (“Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing”) is professor for innovation and entrepreneurship at the Innsbruck University School of Management. He is a Fellow at the NASA Tournament Lab-Research at Harvard University. He has published more than 100 articles in the field of crowdsourcing, co-creation, and online innovation communities. He is CEO of an innovation agency, directing crowdsourcing initiatives for more than 10 years, and has already conducted over 100 theme-related open innovation and crowdsourcing projects.
Xianjun Geng (“Mandatory Standards and Organizational Information Security”) is an associate professor in information systems at the Jindal School of Management, University of Texas at Dallas. He received his Ph.D. in information systems from the University of Texas at Austin. His recent research focuses on how Internet-enabled IT transforms consumer behavior and firm strategy. His work has appeared in academic journals such as Management Science, Information Systems Research, MIS Quarterly, Production and Operations Management, Journal of Marketing, and Marketing Science.
Michele Gorgoglione (“In CARSs We Trust: How Context-Aware Recommendations Affect Customers’ Trust and Other Business Performance Measures of Recommender Systems”) is an associate professor at the Politecnico di Bari, where he teaches marketing and e-business models. He earned his Ph.D. in management from the University of “Roma-Tor Vergata.” He currently does research on personalization technologies and customer relationship management. Research projects include context-aware and business-centric recommender systems, customer experience, and predictive models of customer churn. He is a member of the program committees of ACM RecSys and EC-Web scientific international conferences.
Il-Horn Hann (“The Double-Edged Sword of Backward Compatibility: The Adoption of Multi-Generational Platforms in the Presence of Intergenerational Services”) is an associate professor in the department of decision, operations and information technologies and Co-Director for the Center for Digital Innovation, Technology, and Strategy at the Robert H. Smith School at the University of Maryland. He holds a Ph.D. and an M.S. from the University of Pennsylvania and a diploma from the Technical University Darmstadt. His research is centered on innovations in the digital marketplace, including platforms, information goods, and crowdsourcing. His research has appeared in Information Systems Research, Management Science, MIS Quarterly, and Journal of MIS.
Yili Hong (“Comparing Open and Sealed Bid Auctions: Evidence from Online Labor Markets”) is an assistant professor at the W. P. Carey School of Business, Arizona State University. He received his Ph.D. from the Fox School of Business at Temple University. His research focuses on online markets and consumer uncertainty. His works appeared in MIS Quarterly and Information Systems Research. He is the winner of the 2014 ACM SIGMIS Best Dissertation award, runner-up of the INFORMS ISS Nunamaker–Chen Dissertation award and 2012 ICIS Best Paper Award.
Paul J. H. Hu (“Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust”) is David Eccles Chair Professor at the University of Utah. He received his Ph.D. from the University of Arizona. His current research interests include information technology for health care, e-commerce, digital government, and knowledge management. He has published papers in Information Systems Research, Journal of MIS, Journal of AIS, Decision Sciences, Communications of the ACM, various IEEE Transactions, and Journal of the American Society for Information Science and Technology.
Byungwan Koh (“The Double-Edged Sword of Backward Compatibility: The Adoption of Multi-Generational Platforms in the Presence of Intergenerational Services”) is an assistant professor in the business technology management area at the Haskayne School of Business, University of Calgary. He received his Ph.D. in management science from the University of Texas at Dallas, M.S. in management engineering from KAIST Graduate School of Management, and B.A. in business administration from Korea University. His research interests include the app/platform economy, diffusion of information technology, evolution of digital markets, and economics of user profiling. His research has been published in MIS Quarterly, Operations Research, Journal of Information Technology, Journal of Organizational Computing and Electronic Commerce, and Review of Network Economics.
M. S. Krishnan (“Information Technology, Customer Satisfaction, and Profit: Theory and Evidence”) is the Accenture Professor of Computer Information Systems and professor of technology and operations at the Ross School of Business, University of Michigan. He is also the Faculty Director for India Initiatives at the Ross School of Business. He received his Ph.D. in information systems from the Graduate School of Industrial Administration at Carnegie Mellon University. His research interests include corporate IT strategy, business value of IT investments, management of distributed business processes, software engineering economics, metrics and measures for quality, and productivity and customer satisfaction for the software and information technology industries. He has also co-authored with C.K. Prahalad the book The New Age of Innovation: Driving Co-Created Value with Global Networks.
Nancy K. Lankton (“Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology”) is an associate professor at Marshall University. She teaches accounting information systems and information systems auditing. Her main research interests include trust’s impacts on individual and organizational use of information technology, privacy behaviors related to social networking websites, and decision making in organizations. She has published in journals such as Contemporary Accounting Research, IEEE Transactions on Engineering Management, and the Journal of!MIS.
Chul Ho Lee (“Mandatory Standards and Organizational Information Security”) is an associate professor in the management science and engineering department in the School of Management, Harbin Institute of Technology. He received his Ph.D. in management science from the University of Texas at Dallas. His research focuses on economics of information security. His work has appeared in Information Systems Research.
Jan Marco Leimeister (“Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing”) is Chair for Information Systems and Director of the Institute of Information Management (IWI HSG) at the University of St. Gallen and is furthermore Chair for Information Systems and Director of the Research Centre for Information Systems Design (ITeG) at Kassel University. He runs research groups on crowdsourcing, virtual communities, service design and service management, collaboration and learning engineering, and manages several publicly and industry-funded research projects.
Zhi Li (“Cloud Computing Spot Pricing Dynamics: Latency and Limits to Arbitrage”) received his Ph.D. in information systems from the University of Florida, and joined the technology, operation and information management division at Babson College as assistant professor of information technology management. His research and teaching interests are at the intersection of economics and information technology, in particular, the economic issues in cloud computing, crowdfunding market, and big data.
D. Harrison McKnight (“Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology”) is an associate professor at Michigan State University. His research interests include trust in technology and trust change over time. He has served as associate editor at MIS Quarterly and Information & Management and currently serves at Journal of Trust Research. He has published in such journals as MIS Quarterly, Information Systems Research, Journal of AIS, Journal of MIS, and the Academy of Management Review.
Sunil Mithas (“Information Technology, Customer Satisfaction, and Profit: Theory and Evidence”) is a professor in the Robert H. Smith School of Business at the University of Maryland and the author of the books Digital Intelligence: What Every Smart Manager Must Have for Success in an Information Age and Dancing Elephants and Leaping Jaguars: How to Excel, Innovate, and Transform Your Organization the Tata Way. He earned his Ph.D. from the Ross School of Business at the University of Michigan and an engineering degree from Indian Institute of Technology, Roorkee. His research focuses on strategies for managing innovation and excellence for corporate transformation, and provides insights on the role of technology and other intangibles, such as customer satisfaction, human capital, and organizational capabilities. He was identified as a MSI Young Scholar by the Marketing Science Institute. He has worked on research or consulting assignments with organizations such as Johnson & Johnson, Lear, A.T. Kearney, the Tata group, the Social Security Administration, and the U.S. Census Bureau.
Sabyasachi Mitra (“When Do Consumers Value Positive vs. Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth”) is a professor of information technology management at the Scheller College of Business, Georgia Institute of Technology. He received his Ph.D. from the University of Iowa and his Bachelor of Technology in mechanical engineering from the Indian Institute of Technology. His research on information security, business analytics, IT governance, IT outsourcing, digital marketing, and IT infrastructure design appears in premier journals including Management Science, MIS Quarterly, Information Systems Research, Journal of Marketing, Journal of Operations Management, and INFORMS Journal on Computing.
Andy Naranjo (“Cloud Computing Spot Pricing Dynamics: Latency and Limits to Arbitrage”) is the Emerson-Merrill Lynch Professor of Finance and Chairman of Department of Finance, Insurance and Real Estate at the University of Florida. He received his Ph.D. in financial and international economics from Claremont Graduate University. He specializes in financial economics, international finance, international corporate finance, empirical asset pricing, real estate finance, capital market linkages, and information flows. He has won several best paper awards at finance conferences and teaching awards at the Warrington College of Business Administration.
Marius F. Niculescu (“The Double-Edged Sword of Backward Compatibility: The Adoption of Multi-Generational Platforms in the Presence of Intergenerational Services”) is an associate professor of information technology management at the Scheller College of Business, Georgia Institute of Technology. He received his Ph.D. in operations, information, and technology from the Stanford Graduate School of Business, and his B.A. in applied mathematics from Harvard University. His research interests include economics of free, diffusion and management of IT innovation, emerging software business models, network economics, cloud computing, software quality management, dynamics of digital goods markets, security, and dynamic pricing. He has published in academic journals including Information Systems Research and Management Science.
Umberto Panniello (“In CARSs We Trust: How Context-Aware Recommendations Affect Customers’ Trust and Other Business Performance Measures of Recommender Systems”) received a Ph.D. in business engineering from the Politecnico di Bari. He is an assistant professor in management at the Politecnico di Bari, where he teaches e-business models and business intelligence. He has been a visiting scholar at the Wharton Business School, University of Pennsylvania. His current main research interest is on customer modeling, consumer behavior, social TV, context-aware, and profit-based recommender systems.
Paul A. Pavlou (“Comparing Open and Sealed Bid Auctions: Evidence from Online Labor Markets”; “On the Longitudinal Effects of IT Use on Firm-Level Employment”) is the Milton F. Stauffer Professor of Information Technology and Strategy at the Fox School of Business at Temple University. He is also the Associate Dean of Research, Doctoral Programs, and Strategic Initiatives. He was ranked first in the world in publications in the two top MIS journals (MIS Quarterly and Information Systems Research) for 2010–2014; his work has been cited over 17,000 times by Google Scholar. He was recognized among the “World’s Most Influential Scientific Minds” by Thomson Reuters based on analysis of “Highly Cited” authors. He has won several best paper awards for his research, including the ISR Best Paper award in 2007.
Srinivasan Raghunathan (“Mandatory Standards and Organizational Information Security”) is a professor in information systems at the Jindal School of Management, University of Texas at Dallas. He received his Ph.D. from the University of Pittsburgh. His current research focuses on economics of information security and value of information sharing in supply chains. His work has appeared or is forthcoming in journals such as Management Science, MIS Quarterly, Information Systems Research, Journal on Computing, Decision Analysis, and various IEEE Transactions.
Christoph Riedl (“Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing”) is assistant professor for information systems at the D’Amore-McKim School of Business and the College of Computer and Information Science at Northeastern University. He is a core faculty member at the Network Science Institute. Before joining Northeastern University he was a post-doctoral fellow at the Harvard Business School. He received his Ph.D. in information systems from Technische Universität München. His research interests include open innovation, in particular innovation contests, and collective intelligence.
Jason Bennett Thatcher (“Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology”) is a professor of information systems at Clemson University. His research examines individual influences on information technology use, and strategic and human resource management issues related to information technology. His work appears in MIS Quarterly, Journal of Applied Psychology, and other outlets. He lives in Greenville, SC, where he enjoys the sunrise over the mountains, eating fresh smoked barbecue, and the smiles of Olivia Mae, the apple of his eye.
James Y. L. Thong (“Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust”) is Chair Professor and Head of the Department of ISOM, Hong Kong University of Science and Technology. He received his Ph.D. from the National University of Singapore. His research on technology adoption, human-computer interaction, computer ethics, and IT in small business has appeared in Information Systems Research, MIS Quarterly, Journal of MIS, and Journal of AIS. He has served as associate editor for Information Systems Research and MIS Quarterly, and received the 2011 ISR Best Associate Editor award.
Alexander Tuzhilin (“In CARSs We Trust: How Context-Aware Recommendations Affect Customers’ Trust and Other Business Performance Measures of Recommender Systems”) is a professor of information systems and the NEC Faculty Fellow at the Stern School of Business. He has received Ph.D. in computer science from the Courant Institute of Mathematical Sciences. His current research interests include data mining, recommender systems, and personalization. He has produced over 100 research publications on these and other topics. He has served on the organizing and program committees of numerous CS and IS conferences and on the editorial boards of numerous international journals.
Viswanath Venkatesh (“Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust”) is a Distinguished Professor and Billingsley Chair at the Walton College of Business, University of Arkansas. He received his Ph.D. from the University of Minnesota. He is widely regarded as one of the most influential scholars in business and economics (e.g., highlycited.com), with over 44,000 cites per Google Scholar and over 12,000 cites per Web of Science. His work has been published in leading information systems, psychology, management, marketing, operations management, and medical informatics journals.
Chong (Alex) Wang (“Comparing Open and Sealed Bid Auctions: Evidence from Online Labor Markets”) is an assistant professor at the City University of Hong Kong. He received his Ph.D. from Hong Kong University of Science and Technology. His research focuses on the understanding of the economic and social impacts of modern information technology. His current research agenda focuses on online social networks and social interactions, online social networking privacy, mechanism design in crowdsourcing platforms, and IT-enabled mass collaboration.
Ryan T. Wright (“Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology”) is an associate professor at the University of Massachusetts Amherst. He holds a Ph.D. from Washington State University in management information systems. His research interests take a behavioral approach to understanding how current technologies can be used to enable secure and efficient digital transactions. He is published in MIS Quarterly, Information Systems Research, Journal of MIS, and other peer-reviewed publications. He currently serves as AIS Vice President of Membership.
Dezhi Yin (“When Do Consumers Value Positive vs. Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth”) is assistant professor of management at the Trulaske College of Business, University of Missouri. He received his Ph.D. in information technology management from the Georgia Institute of Technology. His research interests include user-generated content (e.g., online word-of-mouth), emotions in online communications, and e-commerce. His research has appeared in MIS Quarterly.
Han Zhang (“When Do Consumers Value Positive vs. Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth”) is associate professor of information technology management at the Scheller College of Business, Georgia Institute of Technology. He received his Ph.D. in information systems from the University of Texas at Austin. His research focuses on online trust and reputation related issues, online word-of-mouth, and the evolution of electronic markets. He has published in MIS Quarterly, Information Systems Research, Journal of MIS, Decision Support Systems, and other academic journals.
