Practice Summaries: Designing Disease Prevention and Screening Centers in Abu Dhabi

Abu Dhabi Health Services (SEHA) has established Disease Prevention and Screening Centers (DPSCs) to provide health screening for third-country national (TCN) workers. In anticipation of increases in the number of TCN workers who will require health screening, SEHA is building new centers to accommodate the increased requirements. As part of the design process, we used queuing and simulation models to model (1) the current DPSC configuration, (2) a configuration based on individual lanes, and (3) a configuration based on pooled lanes. We then used these models to analyze the effects of design decisions on capacity and customer flow through the centers.