People Skills: Implementing Strategic Goals—A Change Management Perspective

This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to the OR/MS practitioner who is determined to help clients solve real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article examines several options that the Institute for Operations Research and the Management Sciences (INFORMS) has for engaging the OR/MS community in the accomplishment of the organization's strategic objectives, called big audacious goals, as set forth by the INFORMS Strategic Planning Committee.