Bombardier Turned to Simulation to Validate the CF-18 Maintenance Program

The Canadair Defence Systems Division (DSD) is responsible for making all major repairs and modifications on the Canadian fighter CF-18. Although the work varies, DSD must establish a maintenance program each year that specifies estimated starting and ending dates for every maintenance project. It modifies this program constantly during the year because of discrepancies between planned and actual project duration. To improve the accuracy of its plan, DSD used simulation to assess the influence of uncertainty on project delivery dates. Managers can now rely on an accurate risk-analysis tool when making strategic decisions.