Simulation as an Aid to Staffing a Customer Service Function
Published Online:1 Dec 1963https://doi.org/10.1287/mantech.3.2.160
Abstract
This paper describes the use of simulation to solve a variation of the repairman problem too complex to be handled by analytical means. It describes the operation of a model simulating a service activity and the use of the model to provide data for management decisions.
Management Technology, ISSN 0542-4917, was published as a separate journal from 1960 to 1964. In 1965 it was merged into Management Science.
