Open Access

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

David I. Levine
David I. Levine
[email protected]
Haas School of Business, University of California, Berkeley, Berkeley, California 94720
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,
Michael W. Toffel
Michael W. Toffel
[email protected]
Harvard Business School, Harvard University, Boston, Massachusetts 02163
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David I. Levine

[email protected]

Haas School of Business, University of California, Berkeley, Berkeley, California 94720

Search for more papers by this author

Michael W. Toffel

[email protected]

Harvard Business School, Harvard University, Boston, Massachusetts 02163

Search for more papers by this author

Published Online:9 Apr 2010https://doi.org/10.1287/mnsc.1100.1159

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Volume 56, Issue 6

June 2010

Pages iv-1046

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Received:August 18, 2008
Accepted:January 17, 2010
Published Online:April 09, 2010

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David I. Levine, Michael W. Toffel, (2010) Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers. Management Science 56(6):978-996.

https://doi.org/10.1287/mnsc.1100.1159

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Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

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