Open Access

Shifting Innovation to Users via Toolkits

Eric von Hippel
Eric von Hippel
evhippel(mit.edu
Sloan School of Management, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139
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,
Ralph Katz
Ralph Katz
r.katz(neu.edu
304 Hayden Hall, Northeastern University, Boston, Massachusetts 02115
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Eric von Hippel

Eric von Hippel

evhippel(mit.edu

Sloan School of Management, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139

Search for more papers by this author

,

Ralph Katz

304 Hayden Hall, Northeastern University, Boston, Massachusetts 02115

Search for more papers by this author

Published Online:1 Jul 2002https://doi.org/10.1287/mnsc.48.7.821.2817

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  CIRP Annals, Vol. 67, No. 2
- User Innovation
  1 May 2018
- Using Social Media Tools in Marketing
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  9 March 2018
- Sharing co-creation experiences contributes to consumer satisfaction
  Online Information Review, Vol. 41, No. 7
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  Business Process Management Journal, Vol. 23, No. 6
- Chronic Disease, New Thinking, and Outlaw Innovation: Patients on the Edge in the Knowledge Commons
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  25 September 2017 | International Journal of Electronic Commerce, Vol. 21, No. 4
- IDENTIFICATION AND GENERATION OF INNOVATIVE IDEAS IN THE PROCUREMENT OF THE AUTOMOTIVE INDUSTRY: THE CASE OF AUDI AG
  19 September 2017 | International Journal of Innovation Management, Vol. 21, No. 07
- Attitudes toward crowdsourced, community-involved new product development
  Journal of Fashion Marketing and Management: An International Journal, Vol. 21, No. 4
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  Applied Ergonomics, Vol. 63
- Ideator Expertise and Cocreator Inputs in Crowdsourcing‐Based New Product Development
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- Drawing Snow White and Animating Buzz Lightyear: Technological Toolkit Characteristics and Creativity in Cross-Disciplinary Teams
  Pier Vittorio Mannucci
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- 3D Printing and Patent Law: A Disruptive Technology Disrupting Patent Law?
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- De la compétition à la coopétition
  5 December 2017 | Revue Française de Gestion, Vol. 43, No. 267
- The moderating effect of personal features on the consequences of an enjoyable co-creation experience
  Journal of Product & Brand Management, Vol. 26, No. 4
- Enhancing the consumer-perceived benefits of a mass-customized product through its online sales configurator
  Industrial Management & Data Systems, Vol. 117, No. 6
- Motivations of application developers: Innovation, business model choice, release policy, and success
  17 May 2017 | Journal of Organizational Computing and Electronic Commerce, Vol. 27, No. 3
- A sustainability based optimization model for starting solutions in toolkits for mass customization
- How consumers prefer to innovate in renewable energy and what they expect to get in return for co-creation
- Knowledge-driven preferences in informal inbound open innovation modes. An explorative view on small to medium enterprises
  Journal of Knowledge Management, Vol. 21, No. 3
- The User Innovation Paradigm: Impacts on Markets and Welfare
  Alfonso Gambardella,
  Christina Raasch,
  Eric von Hippel
  4 April 2016 | Management Science, Vol. 63, No. 5
- Dominant communities and dominant designs: Community-based innovation in the context of the technology life cycle
  17 June 2016 | Strategic Organization, Vol. 15, No. 2
- The Role of Professionalism in Innovation Contest Communities
  Long Range Planning, Vol. 50, No. 2
- Democratizing Implementation and Innovation in Mental Health Care
  6 January 2016 | Administration and Policy in Mental Health and Mental Health Services Research, Vol. 44, No. 2
- Leveraging collective intelligence: How to design and manage crowd-based business models
  Business Horizons, Vol. 60, No. 2
- Les barrières à la mise en œuvre du crowdsourcing pour innover
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- Networks, platforms, and strategy: Emerging views and next steps
  17 November 2016 | Strategic Management Journal, Vol. 38, No. 1
- Value Proposal Co-Creation in Online Community-Based Idea Contests
  15 November 2016
- Customer-Oriented Strategies and Gamification—The Example of Open Customer Innovation
  5 October 2016
- Redefining Collaborative Innovation in the Digital Economy
  8 March 2017
- Collaboration Framework for TRIZ-Based Open Computer-Aided Innovation
  26 July 2017
- Mega Sporting Events and Technology: The Role of Social Networks in Co-creating Value for the Olympic Games
  6 April 2017
- Which Mobile Health Toolkit Should a Service Provider Choose? A Comparative Evaluation of Apple HealthKit, Google Fit, and Samsung Digital Health Platform
  5 April 2017
- Integration of Consumers into New Product Development by Social Media-Based Crowdsourcing – Findings from the Consumer Goods Industry in Germany
  25 August 2016
- Interaktive Wertschöpfung: neue Formen der Arbeitsteilung zwischen Anbietern, Kunden und externen Experten
  11 May 2017
- IWS in der Innovation: Open Innovation
  11 May 2017
- Sensory and Consumer-Led Innovative Product Development – From Inception to the Shelf (Current and Future Methodologies)
- Co-creation in the Early Stage of Product-service System Development
  Procedia CIRP, Vol. 63
- The Impact of Customer Involvement on New Product Development: Contingent and Substitutive Effects
  28 July 2016 | Journal of Product Innovation Management, Vol. 34, No. 1
- Knowledge Boundaries in Enterprise Software Platform Development: Antecedents and Consequences for Platform Governance
  SSRN Electronic Journal, Vol. 31
- Collective Innovation: A Literature Review
  SSRN Electronic Journal, Vol. 28
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  SSRN Electronic Journal, Vol. 37
- Democratization of Human Clinical Research: How Peer Production is Changing the Research Paradigm
  SSRN Electronic Journal, Vol. 174
- Consumer Co-Creation: An Opportunity to Humanise the New Product Development Process
  1 January 2017 | International Journal of Market Research, Vol. 59, No. 1
- Innovazione simbolica e comunità di consumatori
  ECONOMIA E SOCIETÀ REGIONALE, No. 3
- Using Social Media Tools in Marketing
- User Innovation: State of the Art and Perspectives for Future Research
  1 January 2017 | Journal of Entrepreneurship, Management and Innovation, Vol. 13, No. 2
- Designing packaging
  16 December 2016
- Does External Knowledge Sourcing Enhance Market Performance? Evidence from the Korean Manufacturing Industry
  22 December 2016 | PLOS ONE, Vol. 11, No. 12
- A continuous toolchain for User-Driven Customization
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  29 July 2016 | Electronic Markets, Vol. 26, No. 4
- Open organizational structures: A new framework for the energy industry
  Journal of Business Research, Vol. 69, No. 11
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  Procedia - Social and Behavioral Sciences, Vol. 235
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  9 July 2016 | Information Development, Vol. 32, No. 5
- An analysis of the relationship between embedded ties and supplier innovation in the cooperative sector
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- The interaction between internal R & D and different types of external knowledge sourcing: an empirical study of C hinese innovative firms
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- CAN THE CROWD DO THE JOB? EXPLORING THE EFFECTS OF INTEGRATING CUSTOMERS INTO A COMPANY’S BUSINESS MODEL INNOVATION
  5 August 2016 | International Journal of Innovation Management, Vol. 20, No. 07
- Interactional Service Innovation with Social Media Users
  Miha Uratnik
  2 September 2016 | Service Science, Vol. 8, No. 3
- Ten years of value cocreation: An integrative review
  21 June 2016 | Recherche et Applications en Marketing (English Edition), Vol. 31, No. 3
- Risk assessment of co-creating value with customers: A rough group analytic network process approach
  Expert Systems with Applications, Vol. 55
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  Procedia - Social and Behavioral Sciences, Vol. 229
- Bibliography
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- Unveiling the intellectual origins of Social Media-based innovation: insights from a bibliometric approach
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  31 March 2016 | Recherche et Applications en Marketing (French Edition), Vol. 31, No. 3
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  Journal of Product & Brand Management, Vol. 25, No. 3
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- Perspective: A Review of Marketing Research on Product Design with Directions for Future Research
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- Virtual Entrepreneurship: Explicating the Antecedents of Firm Performance
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- Les Grands Auteurs en Management de l'innovation et de la créativité
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  28 July 2016
- Beyond the Offer: Co-creation in Tourism: When Your Guest Becomes Your Partner, Value Emerges
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- Innovation Through Interaction for Bathroom Suppliers
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- User Design through Self-Customization
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- DiCER: A distributed consumer experience research method for use in public spaces
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- From Personal Tool to Community Resource
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- Inter-temporal patterns of R&D collaboration and innovative performance
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- Idea Management and Open Innovation
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- Customer Involvement in the Game Development Process
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- Forecasting the Commercial Attractiveness of User‐Generated Designs Using Online Data: An Empirical Study within the LEGO User Community
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- Joining a smartphone ecosystem: Application developers’ motivations and decision criteria
  Information and Software Technology, Vol. 56, No. 11
- Mass or Only “Niche Customization”? Why We Should Interpret Configuration Toolkits as Learning Instruments
  27 November 2013 | Journal of Product Innovation Management, Vol. 31, No. 6
- When Research Meets Development: Antecedents and Implications of Transfer Speed
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- Der Preis der Freundschaft — Soziale Interaktion in Produktkonfiguratoren
  16 October 2014 | Marketing Review St. Gallen, Vol. 31, No. 5
- Increasing the crowd's capacity to create: how alternative generation affects the diversity, relevance and effectiveness of generated ads
  Decision Support Systems, Vol. 65
- The Contribution of Different Online Communities in Open Innovation Projects
  27 August 2014
- Cross-fertilization vs. Collaboration in Simulations of Open Innovation
  27 August 2014
- Near-infrared spectroscopy (NIRS) as a new tool for neuroeconomic research
  7 August 2014 | Frontiers in Human Neuroscience, Vol. 8
- Analysis of the equity preference influence in customer participation incentives
  Economic Modelling, Vol. 41
- Foundations of Social Media Marketing
  Procedia - Social and Behavioral Sciences, Vol. 148
- Democratizing Business Process Management: Empowering Process Participants to Contribute to the Enactment of Business Processes
- Collaborative Prototyping: Cross‐Fertilization of Knowledge in Prototype‐Driven Problem Solving
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- Synergies among Producer Firms, Lead Users, and User Communities: The Case of the LEGO Producer–User Ecosystem
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- Virtual worlds as settings for avatar-based innovation processes
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- Open Innovation
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- Do managerial ties support or stifle open innovation?
  Industrial Management & Data Systems, Vol. 114, No. 4
- Increasing the consumer-perceived benefits of a mass-customization experience through sales-configurator capabilities
  Computers in Industry, Vol. 65, No. 4
- Investigating Adoption of Free Beta Applications in a Platform‐Based Business Ecosystem
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- Research on Simulation Customers Participate Type in Open Innovation
  1 May 2014 | Advanced Materials Research, Vol. 926-930
- Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination
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- Toward Extenics-Based Innovation Model on Intelligent Knowledge Management
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- Orchestrating innovation with user communities in the creative industries
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- User role in IoT-based systems
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- Bridging the Gap
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- Cooperation with External Agents and Non-technological Innovations
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- Extending the Theoretical Framework of Mass Customization: Initial and Adaptive Solution Space Development for High-Variety Production Environments
  29 January 2014
- Strategic Capabilities to Manage High-Variety Production Environments: The Role of Underlying Activities and Organizational Resources
  29 January 2014
- An Interactional View of Context in Business Processes
- Kundeneinbindung in der Praxis (AKINET – Aktive Kundeneinbindung in Innovationsnetzwerke)
  15 October 2013
- Beyond Conjoint Analysis: Advances in Preference Measurement
  25 March 2013
- Triggers That Increase Co-Creation Risks: A Consumer Perspective
- Zur Prämisse des aktiven Nutzers im Innovationsprozess
  8 May 2014
- Green Virtual Enterprise Broker: Enabling Build-to-Order Supply Chains for Sustainable Customer-Driven Small Series Production
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  2 October 2014
- Core Capabilities of Sustainable Mass Customization
- The Main Categories of Innovative Economy
  Procedia Economics and Finance, Vol. 15
- Ambient affiliates in virtual cross-organizational tourism alliances
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- Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation
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  25 December 2013 | R&D Management, Vol. 44, No. 1
- Inter-Temporal Patterns of R&D Collaboration and Innovative Performance
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- Open Innovation through Customers
- Users' Involvement in the Innovation Process through Web 2.0
- “Checking Into” Outdoor Lifestyle?
- Co‐creating Water Efficiency With Water Customers
  27 December 2013
- Avatar-based Innovation Processes - Are Virtual Worlds a breeding ground for Innovations?
  2 December 2013
- Uncovering benefits and risks of integrated product service offerings — Using a case of technology encapsulation
  13 December 2013 | Journal of Systems Science and Systems Engineering, Vol. 22, No. 4
- Forecasting economic performance of implemented innovation openness
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  Technology Analysis & Strategic Management, Vol. 25, No. 10
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  26 June 2013 | Journal of Product Innovation Management, Vol. 30, No. 6
- Integration of Global Knowledge Networks
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- 非顧客戦略による市場ドライブ型市場志向の実現
  Japan Marketing Journal, Vol. 33, No. 2
- Co-Creation with Production Externalities
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  Amit Pazgal
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- INNOVACIÓN DE SERVICIO Y CO-CREACIÓN CON LOS CLIENTES DE LA EMPRESA: EFECTOS SOBRE LOS RESULTADOS
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- Reciprocity in innovation contest communities
  25 August 2013
- Managing a strategic source of innovation: Online users
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- Customer Attitude and Dispositions towards Customized Products: The Interaction between Customization Model and Brand
  1 August 2013 | Journal of Interactive Marketing, Vol. 27, No. 3
- Risk evaluation of customer integration in new product development under uncertainty
  Computers & Industrial Engineering, Vol. 65, No. 3
- Co-creation with Consumers: Who has the Competence and Wants to Cooperate?
  1 July 2013 | International Journal of Market Research, Vol. 55, No. 4
- Do Innovative Users Generate More Useful Insights? An Analysis of Corporate Venture Capital Investments in the Medical Device industry
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- Application of evolutionary computation techniques for the identification of innovators in open innovation communities
  Expert Systems with Applications, Vol. 40, No. 7
- Managing Sustainable Innovation with a User Community Toolkit: The Case of the Video Game T rackmania
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- Design Capital and Design Moves: The Logic of Digital Business Strategy1
  1 June 2013 | MIS Quarterly, Vol. 37, No. 2
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- Building and Sustaining a Product Differentiation Advantage Through a Community-Focused Strategy
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- Paradigm shift: do‐it‐yourself (DIY) invention and production of physical goods for use or sale
  Journal of Manufacturing Technology Management, Vol. 24, No. 2
- Social innovation: An exploration of the barriers faced by innovating organizations in the social economy
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- Heuristic Transfer in the Relationship Between Leadership and Employee Creativity
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- Sustainable Development of Electrical and Electronic Equipment: User‐driven Green Design for Cell Phones
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- How Open Is Open Innovation? Considering, Adapting and Adopting User Knowledge and Competence in the Solution Space
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- From Open Source Software and Open Innovation to Open Manufacturing
  29 May 2013
- Innovation Marketing: An Introduction
  10 January 2014
- Achieving Market Leadership with Collaborative Innovation: The Case of Technology-Driven Companies
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- Ideen generieren und bewerten
  17 October 2013
- Shared Ideas: Integration von Open-Innovation-Plattform-Methoden in Design-Thinking-Prozesse
  30 April 2013
- Kundenintegration in den Neuproduktentwicklungsprozess
  23 October 2013
- User-led innovation: final users’ involvement in value cocreation in services industries
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- Co-creation of Value for IT-Enabled Services: A Case of Geocaching
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- Mass or Only 'Niche' Customization? Why We Should Interpret Configuration Tool-Kits as Learning Instruments
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- Intermediary Design for Collaborative Ontology-Based Innovation Monitoring
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- Social Media Marketing
- Value Co-Creation in Cloud Services
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- Mass Customization as an Enabler of Network Resilience
  20 February 2013
- Product Design: a Review and Research Agenda for Management Studies
  17 February 2012 | International Journal of Management Reviews, Vol. 14, No. 4
- Narrowing the climate information usability gap
  26 October 2012 | Nature Climate Change, Vol. 2, No. 11
- A Manager's Perspective on Virtual Customer Integration for New Product Development
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- The sources of use knowledge: Towards integrating the dynamics of technology use and design in the articulation of societal challenges
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- Collective Practices in Common Information Spaces: Insight From Two Case Studies
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- Customer Integration during Innovation Development: An Exploratory Study in the Logistics Service Industry
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- Web-based customer innovation: A replication with extension
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- Clockspeed effectiveness of lead users and product experts
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- A market mechanism for software component reuse
  7 August 2012
- “Five Co‐s” in innovating: a practice‐based view
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- Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions
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- Knowledge Acquisition Asymmetries and Innovation Radicalness
  26 June 2012 | Journal of Small Business Management, Vol. 50, No. 3
- Value Creation of Platform Mediated Networks in the Mobile Industry
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- How to (crowd-)fund and manage the (user-)innovation
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- Living Labs in Action - Designing coordinated collaboration in innovation processes
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- Crowdsourcing: Activities, incentives and users' motivations to participate
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- A virtualidade nas estratégias de inovação aberta: proposta de articulação conceitual
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- Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation
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cover image Management Science

Volume 48, Issue 7

July 2002

Pages 821-953

Article Information

Metrics

Information

Received:November 01, 2002
Published Online:July 01, 2002

© 2002 INFORMS

Cite as

Eric von Hippel, Ralph Katz, (2002) Shifting Innovation to Users via Toolkits. Management Science 48(7):821-833.

https://doi.org/10.1287/mnsc.48.7.821.2817

Keywords