OR Practice—A Queueing Model for Telephone Operator Staffing
Published Online:1 Apr 1984https://doi.org/10.1287/opre.32.2.229
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Volume 32, Issue 2
March-April 1984
Pages 229-476
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- Published Online:April 01, 1984
© 1984 INFORMS
Cite as
David Y. Sze, (1984) OR Practice—A Queueing Model for Telephone Operator Staffing. Operations Research 32(2):229-249.
https://doi.org/10.1287/opre.32.2.229
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