Enhancing the Benefits of Similarity for Marginalized Identities: How Technology Features Influence Online Reviews When One Evaluates a Similar Other

References

• Agarwal R, Animesh A, Prasad K (2009) Research note—Social interactions and the “digital divide”: Explaining variations in internet use. Inform. Systems Res. 20(2):277–294.Link, Google Scholar
• Agrawal A, Catalini C, Goldfarb A (2015) Crowdfunding: Geography, social networks, and the timing of investment decisions. J. Econom. Management Strategy 24(2):253–274.Crossref, Google Scholar
• Airbnb, Inc (2019) An update on instant book? Retrieved September 30, https://news.airbnb.com/an-update-on-instant-book/.Google Scholar
• Airbnb, Inc (2024) What is Airbnb and how does it work? Retrieved February 13, https://www.airbnb.com/help/article/523.Google Scholar
• Alm K, Guttormsen DSA (2023) Enabling the voices of marginalized groups of people in theoretical business ethics research. J. Bus. Ethics 182(2):303–320.Crossref, Google Scholar
• Althoff T, Danescu-Niculescu-Mizil C, Jurafsky D (2014) How to ask for a favor: A case study on the success of altruistic requests. Proc. Internat. AAAI Conf. Web Soc. Media 8(1):12–21.Crossref, Google Scholar
• Bauer CA, Walton G (2024) Identity‐reframing interventions: How to effectively highlight individuals’ background‐specific strengths. Soc. Personality Psych. Compass 18(1):e12830.Crossref, Google Scholar
• Bertrand M, Mullainathan S (2004) Are Emily and Greg more employable than Lakisha and Jamal? A field experiment on labor market discrimination. Amer. Econom. Rev. 94(4):991–1013.Crossref, Google Scholar
• Blanton H, Crocker J, Miller DT (2000) The effects of in-group versus out-group social comparison on self-esteem in the context of a negative stereotype. J. Experiment. Soc. Psych. 36(5):519–530.Crossref, Google Scholar
• Blumer H (1958) Race prejudice as a sense of group position. Pacific Sociol. Rev. 1(1):3–7.Crossref, Google Scholar
• Burtch G, Ghose A, Wattal S (2014) Cultural differences and geography as determinants of online prosocial lending. MIS Quart. 38(3):773–794.Crossref, Google Scholar
• Chen J, Yang Y, Liu H (2021) Mining bilateral reviews for online transaction prediction: A relational topic modeling approach. Inform. Systems Res. 32(2):541–560.Link, Google Scholar
• Cho S, Park C, Lee F (2022) Homophily and peer-consumer behaviour in a peer-to-peer accommodation sharing economy platform. Behav. Inform. Tech. 41(2):276–291.Crossref, Google Scholar
• Cui R, Li J, Zhang DJ (2020) Reducing discrimination with reviews in the sharing economy: Evidence from field experiments on Airbnb. Management Sci. 66(3):1071–1094.Link, Google Scholar
• Cunningham JL, Nguyen ST, Kientz JA, Rosner D (2022) The cost of culture: An analysis of Cash App and the financial inclusion of Black American communities. Proc. 2022 ACM Designing Interactive Systems Conf. (Association for Computing Machinery, New York), 612–628.Google Scholar
• Cutolo D, Kenney M (2021) Platform-dependent entrepreneurs: Power asymmetries, risks, and strategies in the platform economy. Acad. Management Perspect. 35(4):584–605.Crossref, Google Scholar
• Danatzis I, Chandler JD, Akaka MA, Ng IC (2024) Designing digital platforms for social justice: Empowering end users through the Dataswyft platform. MIS Quart. 48(4):1771–1802.Crossref, Google Scholar
• Deng X, Joshi KD, Galliers RD (2016) The duality of empowerment and marginalization in microtask crowdsourcing. MIS Quart. 40(2):279–302.Crossref, Google Scholar
• Devlin J, Chang MW, Lee K, Toutanova K (2018) BERT: Pre-training of deep bidirectional transformers for language understanding. Preprint, submitted October 11, https://arxiv.org/abs/1810.04805.Google Scholar
• Doney PM, Cannon JP (1997) An examination of the nature of trust in buyer–seller relationships. J. Marketing 61(2):35–51.Crossref, Google Scholar
• Edelman B, Luca M, Svirsky D (2017) Racial discrimination in the sharing economy: Evidence from a field experiment. Amer. Econom. J.: Appl. Econom. 9(2):1–22.Crossref, Google Scholar
• Ellison N, Heino R, Gibbs J (2006) Managing impressions online: Self-presentation processes in the online dating environment. J. Comput.-Mediated Comm. 11(2):415–441.Crossref, Google Scholar
• Emerson RM (1962) Power-dependence relations. Amer. Sociol. Rev. 27(1):31–41.Crossref, Google Scholar
• Ert E, Fleischer A, Magen N (2016) Trust and reputation in the sharing economy: The role of personal photos in Airbnb. Tourism Management 55:62–73.Crossref, Google Scholar
• Faik I, Sengupta A, Deng Y (2024) Inclusion by design: Requirements elicitation with digitally marginalized communities. MIS Quart. 48(1):219–244.Crossref, Google Scholar
• Farronato C, Fong J, Fradkin A (2024) Dog eat dog: Balancing network effects and differentiation in a digital platform merger. Management Sci. 70(1):464–483.Link, Google Scholar
• Forman C, Ghose A, Wiesenfeld B (2008) Examining the relationship between reviews and sales: The role of guest identity disclosure in electronic markets. Inform. Systems Res. 19(3):291–313.Link, Google Scholar
• Fradkin A, Grewal E, Holtz D, Pearson M (2015) Bias and reciprocity in online reviews: Evidence from field experiments on Airbnb. EC’15: Proc. 16th ACM Conf. Econom. Comput. (Association for Computing Machinery, New York), 641.Google Scholar
• Friedman B, Kahn PH, Borning A, Huldtgren A (2013) Value sensitive design and information systems. Doorn N, Schuurbiers D, van de Poel I, Gorman M, eds. Early Engagement and New Technologies: Opening up the Laboratory, Philosophy of Engineering and Technology, vol. 16 (Springer, Dordrecht, Netherlands), 55–95.Crossref, Google Scholar
• Fryer RG Jr, Levitt SD (2004) The causes and consequences of distinctively black names. Quart. J. Econom. 119(3):767–805.Crossref, Google Scholar
• Fu S, He H, Hou ZG (2014) Learning race from face: A survey. IEEE Trans. Pattern Anal. Machine Intelligence 36(12):2483–2509.Crossref, Google Scholar
• Gaddis SM, Ghoshal R (2020) Searching for a roommate: A correspondence audit examining racial/ethnic and immigrant discrimination among millennials. Socius 6:2378023120972287.Crossref, Google Scholar
• Gaddis SM, DiRago N, Ghoshal RA (2015) Moving to the city: An audit study examining the consequences of racial/ethnic discrimination on residential segregation. Preprint, submitted May 15, http://dx.doi.org/10.2139/ssrn.2605853.Google Scholar
• Ge Y, Knittel CR, MacKenzie D, Zoepf S (2020) Racial and gender discrimination in transportation network companies. J. Public Econom. 190:104205.Google Scholar
• Gleasure R, Feller J (2016) Does heart or head rule donor behaviors in charitable crowdfunding markets? Internat. J. Electronic Commerce 20(4):499–524.Crossref, Google Scholar
• Gorbatai A, Nelson L (2015) The narrative advantage: Gender and the language of crowdfunding. Haas School of Business UC Berkeley. Research Papers, 1–32.Google Scholar
• Greenberg J, Mollick E (2017) Activist choice homophily and the crowdfunding of female founders. Admin. Sci. Quart. 62(2):341–374.Crossref, Google Scholar
• Greenwood B, Adjerid I, Angst CM (2019) How unbecoming of you: Gender biases in perceptions of ridesharing performance. Bui TX, ed. Proc. 52nd Hawaii Internat. Conf. System Sci. (ScholarSpace, Honolulu), 6581–6591.Google Scholar
• Greenwood B, Adjerid I, Angst CM, Meikle NL (2022) How unbecoming of you: Online experiments uncovering gender biases in perceptions of ridesharing performance. J. Bus. Ethics 175(3):499–518.Crossref, Google Scholar
• Gunarathne P, Rui H, Seidmann A (2021) Racial bias in customer service: Evidence from Twitter. Inform. Systems Res. 33(1):43–54.Link, Google Scholar
• Hagiu A, Wright J (2015) Multi-sided platforms. Internat. J. Indust. Organ. 43:162–174.Crossref, Google Scholar
• Hosoi S, Takikawa E, Kawade M (2004) Ethnicity estimation with facial images. Sixth IEEE Internat. Conf. Automatic Face Gesture Recognition Proc. (IEEE, Piscataway, NJ), 195–200.Google Scholar
• Hou J, Ma X (2022) Space norms for constructing quality reviews on online consumer review sites. Inform. Systems Res. 33(3):1093–1112.Link, Google Scholar
• Hymer C, Brown S, Thatcher S (2021) Perceptions of virtual team communication effectiveness: The role of team member identity motives and media characteristics. Bui TX, ed. Proc. 54th Hawaii Internat. Conf. System Sci. (ScholarSpace, Honolulu), 691–700.Google Scholar
• Jia J, Jin GZ, Wagman L (2021) Platform as a rule-maker: Evidence from Airbnb’s cancellation policies. NBER Working Paper No. 28878, National Bureau of Economic Research, Cambridge, MA.Google Scholar
• Kane GC, Young AG, Majchrzak A, Ransbotham S (2021) Avoiding an oppressive future of machine learning: A design theory for emancipatory assistants. MIS Quart. 45(1):371–396.Crossref, Google Scholar
• Kim HW, Chan HC, Kankanhalli A (2012) What motivates people to purchase digital items on virtual community websites? The desire for online self-presentation. Inform. Systems Res. 23(4):1232–1245.Link, Google Scholar
• Kim HW, Zheng JR, Gupta S (2011) Examining knowledge contribution from the perspective of an online identity in blogging communities. Comput. Human Behav. 27(5):1760–1770.Crossref, Google Scholar
• Kossinets G, Watts DJ (2006) Empirical analysis of an evolving social network. Science 311(5757):88–90.Crossref, Google Scholar
• Kramer RM, Neale MA (1998) Power and Influence in Organizations (Sage, Thousand Oaks, CA).Crossref, Google Scholar
• Lewis AC, Sherman SJ (2003) Hiring you makes me look bad: Social-identity based reversals of the ingroup favoritism effect. Organ. Behav. Human Decision Processes 90(2):262–276.Crossref, Google Scholar
• Lin M, Viswanathan S (2016) Home bias in online investments: An empirical study of an online crowdfunding market. Management Sci. 62(5):1393–1414.Link, Google Scholar
• Liu H (2007) Social network profiles as taste performances. J. Comput.-Mediated Comm. 13(1):252–275.Crossref, Google Scholar
• Ma M, Agarwal R (2007) Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities. Inform. Systems Res. 18(1):42–67.Link, Google Scholar
• Mayya R, Ye S, Viswanathan S, Agarwal R (2021) Who forgoes screening in online markets and why? Evidence from Airbnb. MIS Quart. 45(4):1745–1776.Crossref, Google Scholar
• McKenna KY, Bargh JA (1998) Coming out in the age of the internet: Identity “demarginalization” through virtual group participation. J. Personality Soc. Psych. 75(3):681–694.Crossref, Google Scholar
• Mejia J, Parker C (2020) When transparency fails: Bias and financial incentives in ridesharing platforms. Management Sci. 67(1):166–184.Link, Google Scholar
• Miranda SM, Young A, Yetgin E (2016) Are social media emancipatory or hegemonic? Societal effects of mass media digitization in the case of the SOPA discourse. MIS Quart. 40(2):303–330.Crossref, Google Scholar
• Mollick E (2014) The dynamics of crowdfunding: An exploratory study. J. Bus. Venturing 29(1):1–6.Crossref, Google Scholar
• Mousavi R, Zhao K (2022) Examining the impacts of Airbnb review policy change on listing reviews. J. Assoc. Inform. Syst. 23(1):303–328.Google Scholar
• Murphy LW (2016) Airbnb’s work to fight discrimination and build inclusion. Report, Airbnb, San Francisco.Google Scholar
• Niehaves B, Plattfaut R (2014) Internet adoption by the elderly: Employing IS technology acceptance theories for understanding the age-related digital divide. Eur. J. Inform. Systems 23(6):708–726.Crossref, Google Scholar
• Ortiz JCA, Young AG, Myers MD, Bedeley RT, Carbaugh D, Chughtai H, Davidson E (2019) Giving voice to the voiceless: The use of digital technologies by marginalized groups. Comm. Assoc. Inform. Systems 45(1):20–38.Google Scholar
• Pfeffer J (1981) Power in Organizations (Pittman Publishing, Marshfield, MA).Google Scholar
• Pope DG, Sydnor JR (2011) What’s in a picture? Evidence of discrimination from Prosper.com. J. Human Resources 46(1):53–92.Crossref, Google Scholar
• Radoynovska N, King BG (2019) To whom are you true? Audience perceptions of authenticity in nascent crowdfunding ventures. Organ. Sci. 30(4):781–802.Link, Google Scholar
• Ratts MJ, Singh AA, Nassar‐McMillan S, Butler SK, McCullough JR (2016) Multicultural and social justice counseling competencies: Guidelines for the counseling profession. J. Multicultural Counseling Development 44(1):28–48.Crossref, Google Scholar
• Ren YF, Harper M, Drenner S, Terveen L, Kiesler S, Riedl J, Kraut RE (2012) Building member attachment in online communities: Applying theories of group identity and interpersonal bonds. MIS Quart. 36(3):841–864.Crossref, Google Scholar
• Rhue L (2023) The anchoring effect, algorithmic fairness, and the limits of information transparency for emotion artificial intelligence. Inform. Systems Res. 35(3):1479–1496.Google Scholar
• Rhue L, Clark J (2022) Who are you and what are you selling? Creator-based and product-based racial cues in crowdfunding. MIS Quart. 46(4):2229–2260.Crossref, Google Scholar
• Robeyns I (2005) The capability approach: A theoretical survey. J. Human Development 6(1):93–117.Crossref, Google Scholar
• Roth PL, Thatcher JB, Bobko P, Matthews KD, Ellingson JE, Goldberg CB (2020) Political affiliation and employment screening decisions: The role of similarity and identification processes. J. Appl. Psych. 105(5):472.Crossref, Google Scholar
• Sabik NJ, Versey HS (2024) A reconsideration of group differences in social psychology: Towards a critical intersectional approach. Soc. Personality Psych. Compass 18(2):e12928.Crossref, Google Scholar
• Sabzehzar A, Burtch G, Hong Y, Raghu TS (2023) Putting religious bias in context: How offline and online contexts shape religious bias in online prosocial lending. MIS Quart. 47(1):33–62.Crossref, Google Scholar
• Sannon S, Forte A (2022) Privacy research with marginalized groups: What we know, what’s needed, and what’s next. Proc. ACM Human Comput. Interaction 6(CSCW2):1–33.Google Scholar
• Schultze U, Bhappu AD (2022) Examining the viability of organization-sponsored sharing platforms. J. Assoc. Inform. Systems 23(4):889–912.Google Scholar
• Sen A (1993) Capability and well-being. Nussbaum M, Sen A, eds. The Quality of Life (Oxford University Press, Oxford, UK), 30–53.Crossref, Google Scholar
• Silverman DM, Rosario RJ, Hernandez IA, Destin M (2023) The ongoing development of strength-based approaches to people who hold systemically marginalized identities. Personality Soc. Psych. Rev. 27(3):255–271.Crossref, Google Scholar
• Stephens NM, Fryberg SA, Markus HR, Johnson CS, Covarrubias R (2012) Unseen disadvantage: How American universities’ focus on independence undermines the academic performance of first-generation college students. J. Personality Soc. Psych. 102(6):1178–1197.Crossref, Google Scholar
• Sundararajan A (2016) The Sharing Economy: The End of Employment and The Rise of Crowd-Based Capitalism (MIT Press, Cambridge, MA).Google Scholar
• Sundararajan A (2017) Crowd-based capitalism, digital automation, and the future of work. Univ. Chicago Legal Forum 19(2017):487.Google Scholar
• Tajfel H (1972) Social categorization (la categorisation sociale). Moscovici S, ed. Introduction a La Psychologie Sociale, vol. 1 (Éditions Larousse, Paris), 272–302.Google Scholar
• Tajfel HT, Turner JC (1986) The social identity theory of intergroup behavior. Worchel S, Austin WG, eds. Psychology of Intergroup Relations (Nelson Hall, Chicago), 7–24.Google Scholar
• Tavani JL, Collange J, Rateau P, Rouquette ML, Sanitioso BR (2017) Tell me what you remember, and I will know who you are: The link between collective memory and social categorization. Group Processes Intergroup Relations 20(1):91–108.Crossref, Google Scholar
• Teubner T, Flath CM (2019) Privacy in the sharing economy. J. Assoc. Inform. Systems 20(3):2.Google Scholar
• To A, Smith AD, Showkat D, Adjagbodjou A, Harrington C (2023) Flourishing in the everyday: Moving beyond damage-centered design in HCI for BIPOC communities. Proc. 2023 ACM Designing Interactive Systems Conf. (Association for Computing Machinery, New York), 917–933.Google Scholar
• Trauth E (2017) A research agenda for social inclusion in information systems. ACM SIGMIS Database 48(2):9–20.Crossref, Google Scholar
• Tsui AS, Xin KR, Egan TD (1995) Relational demography: The missing link in vertical dyad linkage. Jackson SE, Ruderman MN, eds. Diversity in Work Teams: Research Paradigms for a Changing Workplace (American Psychological Association, Washington, DC), 97–129.Crossref, Google Scholar
• Turner JC, Brown RJ, Tajfel H (1979) Social comparison and group interest in ingroup favouritism. Eur. J. Soc. Psych. 9(2):187–204.Crossref, Google Scholar
• Tzioumis K (2018) Demographic aspects of first names. Sci. Data 5(1):1–9.Crossref, Google Scholar
• Valla LG, Bossi F, Calì R, Fox V, Ali SI, Rivolta D (2018) Not only Whites: Racial priming effect for Black faces in Black people. Basic Appl. Soc. Psych. 40(4):195–200.Crossref, Google Scholar
• Van Dijck J (2013) ‘You have one identity’: Performing the self on Facebook and LinkedIn. Media Culture Soc. 35(2):199–215.Crossref, Google Scholar
• Vaskelainen T, Piscicelli L (2018) Online and offline communities in the sharing economy. Sustainability 10(8):2927.Crossref, Google Scholar
• Walsh T (2006) A right to inclusion? Homelessness, human rights and social exclusion. Australian J. Human Rights 12(1):185–204.Crossref, Google Scholar
• Wang H, Du R, Shen W, Qiu L, Fan W (2022) Product reviews: A benefit, a burden, or a trifle? How seller reputation affects the role of product reviews. MIS Quart. 46(2):1243–1272.Crossref, Google Scholar
• Yang M, Adomavicius G, Burtch G, Ren Y (2018) Mind the gap: Accounting for measurement error and misclassification in variables generated via data mining. Inform. Systems Res. 29(1):4–24.Link, Google Scholar
• Young IM (2011) Justice and the Politics of Difference (Princeton University Press, Princeton, NJ).Google Scholar
• Younkin P, Kuppuswamy V (2018) The colorblind crowd? Founder race and performance in crowdfunding. Management Sci. 64(7):3269–3287.Link, Google Scholar
• Younkin P, Kuppuswamy V (2019) Discounted: The effect of founder race on the price of new products. J. Bus. Venturing 34(2):389–412.Crossref, Google Scholar
• Yu C, Margolin D (2024) Sharing inequalities: Racial discrimination in review acquisition on Airbnb. New Media Soc 26(3):1627–1647.Crossref, Google Scholar
• Zenger TR, Lawrence BS (1989) Organizational demography: The differential effects of age and tenure distributions on technical communication. Acad. Management J. 32(2):353–376.Crossref, Google Scholar