Tactical Inventory Planning at Alcatel-Lucent’s Repair and Exchange Services
References
- Alcatel-Lucent (2009) Alcatel-Lucent annual report. Accessed September 1, 2014, http://www3.alcatel-lucent.com/wps/DocumentStreamerServlet?LMSG_CABINET=Docs_and_Resource_Ctr&LMSG_CONTENT_FILE=Financial_Info/Income_Statements/ALCATEL_20-F_13_07_2010.pdf.Google Scholar
- Alcatel-Lucent (2011) Alcatel-Lucent annual report. Accessed September 1, 2014, http://www3.alcatel-lucent.com/wps/DocumentStreamerServlet?LMSG_CABINET=Docs_and_Resource_Ctr&LMSG_CONTENT_FILE=Financial_Info/Income_Statements/IR-Alcatel-Lucent-20-F2011.pdf.Google Scholar
- (2002) The secret life of factory service centers. McKinsey Quart. March:107–115.Google Scholar
- (1993) Continuous review policies for multi-level inventory systems with stochastic demand. Rinnooy Kan AHG, Graves SC, Zipkin PH, eds. Logistics of Production and Inventory, Handbooks in Operations Research and Management Science, Vol. 4 (Elsevier, Amsterdam), 175–197.Crossref, Google Scholar
- (2003) Supply chain operations: Serial and distribution inventory systems. Graves SC, de Kok AG, eds. Supply Chain Management: Design, Coordination, and Operation, Handbooks in Operations Research and Management Science, Vol. 11 (Elsevier, Amsterdam), 525–559.Crossref, Google Scholar
- (2007) Optimizing service parts inventory in a multiechelon, multi-item supply chain with time-based customer service-level agreements. Oper. Res. 55(2):303–318.Link, Google Scholar
- (2010) A power-of-two ordering policy for one-warehouse multiretailer systems with stochastic demand. Oper. Res. 58(2):492–502.Link, Google Scholar
- (2006) Winning in the aftermarket. Harvard Bus. Rev. May:129–138.Google Scholar
- (2005) Profiting from spare parts. McKinsey Quart. February:1–6.Google Scholar
- (1985) A multi-echelon inventory model for a repairable item with one-for-one replenishment. Management Sci. 31(10):1247–1256.Link, Google Scholar
- (1938) Analysis of the Erlang traffic formula for busy-signal arrangements. Ericsson Techniques 5:39–58.Google Scholar
- (1968) Metric: A multi-echelon technique for recoverable item control. Oper. Res. 16(1):122–141.Link, Google Scholar
- (1971) Stationary properties of a two-echelon inventory model for low demand items. Oper. Res. 19(3):761–773.Link, Google Scholar

