The Evolution of a Performance Measurement Project at RTZ
Published Online:1 Aug 1998https://doi.org/10.1287/inte.28.4.94
References
- Computer dispatching improves open pit mining efficiency. Proc. Amer. Mining Congress Internat. Mining Show (1986) Las Vegas, Nevada Google Scholar
- . Diagnosing the System for Organizations (1985) (University Press, John Wiley and Sons, Oxford, England, Chichester, England) Google Scholar
- . Why change programs don't produce change. Harvard Bus. Rev. (1990) 158 166 . November–December Google Scholar
- . Information and Organization: The Manager as Anthropologist (1987) (Fontana, London, England) Google Scholar
- , Garies R. Coping with unconventional projects: A “sociotechnical” approach. Handbook of Management Projects (1990) (Manz, Vienna, Austria) Google Scholar
- , Drury C. Linking performance measures and competitive strategies in service businesses: Three case studies. Management Accounting Handbook (1992) (Butterworth-Heinemann in conjunction with the Chartered Institute of Management Accountants, London) 196 216 Google Scholar
- Systems Thinking, Systems Practice (1981) (John Wiley and Sons, Chichester, England) Google Scholar
- . Soft Systems Methodology in Action (1990) (John Wiley and Sons, Chichester, England) Google Scholar
- . Conflicts: A Better Way to Resolve Them, Six Thinking Hats (1985) (Penguin, London, England) Google Scholar
- , Hendry L. C. , Eglese R. Data envelopment analysis. Operational Research Tutorial Papers (1990) (Operational Research Society, Birmingham, England) Google Scholar
- . Cognitive Mapping. Eur. J. Oper. Res. (1990) 36 1 1 13 Crossref, Google Scholar
- Creative Problem Solving: Total Systems Intervention (1991) (John Wiley and Sons, Chichester, England) Google Scholar
- . Planning Under Pressure: The Strategic Choice Approach (1997) (Pergamon, Oxford, England) Google Scholar
- Theory of Constraints (1990) (North River Press, New York) Google Scholar
- Putting the balanced scorecard to work. Harvard Bus. Rev. (1993) 134 147 . March–April Google Scholar
- . A Process to Involve the Workforce in Change–Reflections on the Process Used to Develop the Weipa Maintenance Strategy (1994) (Golsby-Smith and Associates, Perth, Australia) Google Scholar
- Leading change: Why transformation efforts fail. Harvard Bus. Rev. (1995) 59 67 . March–April Google Scholar
- An investigation of queuing behavior in the mass haulage system of open pit mines. (1994) . MSc dissertation, Warwick Business School, Coventry, England Google Scholar
- . How the right measures help teams excel. Harvard Bus. Rev. (1994) 95 103 . May–June Google Scholar
- A language-action approach to operational research. J. Oper. Res. Soc. (1996) 47 6 731 740 Crossref, Google Scholar
- . Development of a set of systems project management methods to improve the return on investment in systems made by RTZ group companies. (1992) . MSc dissertation, Warwick Business School, Coventry, England Google Scholar
- Putting soft OR methods to work: Information systems strategy development at Sainsbury's. J. Oper. Res. Soc. (1995) 46 3 277 293 Crossref, Google Scholar
- Information systems strategy development at Sainsbury's supermarkets using “soft” OR. Interfaces (1996a) 26 1 102 130 Link, Google Scholar
- Putting soft OR methods to work: Information systems strategy development at Richards Bay. J. Oper. Res. Soc. (1996b) 47 9 1083 1097 Crossref, Google Scholar
- The design of organizational intervention: Choosing the approach. Omega, Internat. J. Management Sci. (1997) 25 4 415 435 Crossref, Google Scholar
- Putting soft OR methods to work: Information systems strategy development at Palabora. Omega, Internat. J. Management Sci. (1998) 26 1 75 98 Crossref, Google Scholar
- . Maximizing productivity—How to create the high performance company. (1993) . Economist Intelligence Unit, Research report no I-115 Google Scholar
- Successful implementation of a knowledge based, smelter operations scheduling system at Palabora Mine South Africa. Proc. IDASCO 92 (1992) (IEE conference publication) . No. 353 Google Scholar
- Case based reasoning—A catalyst for improvement. Trans. Institution of Mining and Metallurgy (1994) 103 January–February A17 A20 Google Scholar
- . How to create and sustain a step change in leach performance at Rössing Uranium. (1994) . MSc dissertation, Brunel University, England Google Scholar
- Competitive Advantage: Creating and Sustaining Superior Advantage (1985) (Free Press, New York) Google Scholar
- The Origins of Growth and Action Learning (1982) (Chartwell-Bratt, Bromley, England) Google Scholar
- . Rational Analysis for a Problematic World: Problem Structuring Methods for Complexity, Uncertainty and Conflict (1989) (John Wiley and Sons, Chichester, England) Google Scholar
- The Breakthrough Strategy (1988) (Harpur Business, New York) Google Scholar
- Consulting for results. J. Management Consulting (1995) 8 4 44 52 Google Scholar
- Successful change begins with results. Harvard Bus. Rev. (1992) 80 89 . January–February Google Scholar
- . Even less water in the Mojave desert. Borax Pioneer (1994) 3 18 19 Google Scholar
- How to measure yourself against the best. Harvard Bus. Rev. (1987) 8 10 . January–February Google Scholar

