A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-Based Self-Serve Technologies

Published Online:https://doi.org/10.1287/isre.1030.0016

References

  • Adler P. S. Market hierarchy and trust: The knowledge economy and the future of capitalism. Organ. Sci. (2001) 12(2):215–234LinkGoogle Scholar
  • Adler P. S., Kwon S.-W. Social capital: Prospects for a new concept. Acad. Management Rev. (2002) 27(1):17–40CrossrefGoogle Scholar
  • Anderson P., Anderson E. The new e-commerce intermediaries. MIT Sloan Management Rev. (2002) 43(4):53–62Google Scholar
  • Axelrod R.The Evolution of Cooperation (1984) (Basic Books, New York) Google Scholar
  • Bensaou M. Interorganizational cooperation: The role of information technology, an empirical comparison of U.S. and Japanese supplier relations. Inform. Systems Res. (1997) 8(2):107–124LinkGoogle Scholar
  • Boczkowski P. Mutual shaping of users and technologies in a national virtual community. J. Comm. (1999) 49(2):86–108CrossrefGoogle Scholar
  • Bourdieu P., Richards J. G. The forms of capital. Handbook of Theory and Research for the Sociology of Education (1986) (Greenwood Press, New York) 241–258Google Scholar
  • Burt R. S. The contingent value of social capital. Admin. Sci. Quart. (1997) 42(2):339–365CrossrefGoogle Scholar
  • Coleman J. S. Social capital in the creation of human capital. Amer. J. Sociology (1988) 94(Supplement):S95–S120CrossrefGoogle Scholar
  • Daft R. L., Lengel R. H., Trevino L. K. Message equivocality, media selection, and manager performance: Implications for information systems. MIS Quart. (1987) 11(3):355–366CrossrefGoogle Scholar
  • Fernandez R. M., Gould R. V. A dilemma of state power: Brokerage and in.uence in the national health policy domain. Amer. J. Sociology (1994) 99(6):1455–1491CrossrefGoogle Scholar
  • Giddens A.The Constitution of Society–Outline of the Theory of Structuration (1984) (Political Press, Cambridge) Google Scholar
  • Gould R. V., Fernandez R. M. Structures of mediation: A formal approach to brokerage in transaction networks. Sociological Methodology (1989) 19:89–126CrossrefGoogle Scholar
  • Granovetter M. S. Economic action and social structure: The problem of embeddedness. Amer. J. Sociology (1985) 91(3):481–510CrossrefGoogle Scholar
  • Granovetter M. S., Nohria N., Eccles R. Problems of explanation in economic sociology. Networks and Organizations: Structure, Form and Actions (1992) (Harvard Business School Press, Boston, MA) 25–56Google Scholar
  • Grover V., Teng J. T. C., Fiedler K. D. Investigating the rolls of information technology in building buyer-supplier relationships. J. Association Inform. Systems (2002) 3:217–245CrossrefGoogle Scholar
  • Gutek B. A.The Dynamics of Service: Re.ections on the Changing Nature of Customer/Provider Interactions (1995) (Jossey-Bass, San Fransisco, CA) Google Scholar
  • Hansen M. T. The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Admin. Sci. Quart. (1999) 44(1):82–111CrossrefGoogle Scholar
  • Hart P., Saunders C. Power and trust: Critical factors in the adoption and use of electronic data interchange. Organ. Sci. (1997) 8(1):23–42LinkGoogle Scholar
  • Holland C. P., Lockett G. A. Mixed mode network structures: The strategic use of electronic communication by organizations. Organ. Sci. (1997) 8(5):467–488LinkGoogle Scholar
  • Jones C., Hesterly W. S., Borgatti S. P. A general theory of network governance: Exchange conditions and social mechanisms. Acad. Management Rev. (1997) 22(4):911–945CrossrefGoogle Scholar
  • Kekre S., Mudhopadhyay T. Impact of electronic data interchange technology on quality improvement and inventory reduction programs: A field study. Internat. J. Production Econom. (1992) 28:265–282CrossrefGoogle Scholar
  • Kraut R., Steinfield C., Chan A., Butler B., Hoag A. Coordination and virtualization: The role of electronic networks and personal relationships. Organ. Sci. (1999) 10(6):722–740LinkGoogle Scholar
  • Malone T. W., Yates J., Benjamin R. I. Electronic markets and electronic hierarchies. Comm. ACM (1987) 30(6):484–497CrossrefGoogle Scholar
  • Markus M. L. Electronic mail as the medium of managerial choice. Organ. Sci. (1994) 5(4):502–527LinkGoogle Scholar
  • Nahapiet J., Goshal S. Social capital, intellectual capital, and the organizational advantage. Acad. Management Rev. (1998) 22(2):242–266CrossrefGoogle Scholar
  • Orlikowski W. J. Using technology and constituting structures: A practice lens for studying technology in organizations. Organ. Sci. (2000) 11(4):404–428LinkGoogle Scholar
  • Orlikowski W. J., Yates J. Genre repertoire: Examining the structuring of communicative practices in organizations. Admin. Sci. Quart. (1994) 39(4):541–574CrossrefGoogle Scholar
  • Poppo L., Zenger T. Do formal contracts and relational governance function as substitutes or complements? Strategic Management J. (2002) 23(8):707–725CrossrefGoogle Scholar
  • Schatzki T. R., Knorr Cetina K., von Savigny E.The Practice Turn in Contemporary Theory (2001) (Routledge, London, U.K.) Google Scholar
  • Schultze U. Complementing self-serve technology with service relationships: The customer perspective. Electronic Service J. (2003) 3(1):7–31CrossrefGoogle Scholar
  • Steinfield C., Kraut R., Plummer A. The impact of interorganizational networks on buyer-seller relationships. J. Comput. Mediated Comm. Online (1995) 1(3Google Scholar
  • Trevino L. K., Lengel R. K., Daft R. L. Media symbolism, media richness, and media choice in organizations. Comm. Res. (1987) 14(5):553–574CrossrefGoogle Scholar
  • Uzzi B. Social structure and competition in interfirm networks: The paradox of embeddedness. Admin. Sci. Quart. (1997) 42(1):35–67CrossrefGoogle Scholar
  • Uzzi B. Embeddedness in the making of financial capital: How social relations and networking benefit firms seeking financing. Amer. Sociological Rev. (1999) 64(August):481–505CrossrefGoogle Scholar
  • Uzzi B., Gillespie J. Knowledge spillover in corporate financing networks: Embeddedness and the firm’s debt performance. Strategic Management J. (2002) 23(7):595–618CrossrefGoogle Scholar
  • Weill P., Vitale M.Place to Space: Migrating to E-Business Models (2001) (Harvard Business School Press, Boston, MA) Google Scholar
  • Williamson O. E.Markets and Hierarchies (1975) (Prentice-Hall, Englewood Cliffs, NJ) Google Scholar
  • Yli-Renko H., Autio E., Sapienza H. J. Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management J. (2001) 22:587–613CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.