Building Effective Online Marketplaces with Institution-Based Trust

References

• Ajzen I., Fishbein M.Understanding Attitudes and Predicting Social Behavior (1980) (Prentice Hall, Englewood Cliffs, NJ) Google Scholar
• Akerlof G. The market for “lemons”: Quality under uncertainty and the market mechanism. Quart. J. Econom. (1970) 84:488–500Crossref, Google Scholar
• Anderson E., Weitz B. Determinants of continuity in conventional industrial channel dyads. Marketing Sci. (1989) 8(4):310–323Link, Google Scholar
• Anderson J. C., Gerbing D. W. Structural equation modeling in practice: A review and recommended two-step approach. Psych. Bull.103(3):411–423Crossref, Google Scholar
• Angwin J. Credit-card fraud has become a nightmare for e-merchants. The Wall Street J. (2000) September 19Google Scholar
• Armstrong J. S., Overton T. Estimating nonresponse bias in mail surveys. J. Marketing Res. (1977) 19:396–402Crossref, Google Scholar
• Ba S., Pavlou P. A. Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quart. (2002) 26(3):243–268Crossref, Google Scholar
• Bagozzi R. P., Phillips L. W. Representing and testing organizational theories: A holistic construal. Admin. Sci. Quart. (1982) 27(3):459–489Crossref, Google Scholar
• Bailey J. P., Bakos J. Y. Reducing buyer search costs: Implications for electronic marketplaces. Management Sci. (1997) 43(12):1676–1692Link, Google Scholar
• Bakos J. Y. The emerging role of electronic marketplaces on the Internet. Comm. ACM (1998) 41(8):35–42Crossref, Google Scholar
• Bakos J. Y., Dellarocas C. Cooperation without enforcement? A comparative analysis of litigation and online reputation as quality assurance mechanisms. (2002) Proc. Internat. Conf. Inform. SystemsBarcelona(Spain)127–142Google Scholar
• Baron R., Kenny D. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. J. Personality Soc. Psych. (1986) 51(6):1173–1182Crossref, Google Scholar
• Bollen K.A.Structural Equations with Latent Variables (1989) (John Wiley and Sons, New York) Crossref, Google Scholar
• Borys B., Jemison D. Hybrid arrangements as strategic alliances: Theoretical issues in organizational combinations. Acad. Management Rev. (1989) 14:234–249Crossref, Google Scholar
• Boudreau M., Gefen D., Straub D. W. Validation in IS research: A state-of-the-art assessment. MIS Quart. (2001) 25(1):1–16Crossref, Google Scholar
• Chellappa R., Pavlou P. A. Perceived information security, financial liability, and consumer trust in electronic commerce transactions. J. Logist. Inform. Management (2002) 15(5–6):358–368Crossref, Google Scholar
• Chiles T. H., McMackin J. F. Integrating variable risk preferences, trust, and transaction cost economics. Acad. Management Rev. (1996) 21(1):73–99Crossref, Google Scholar
• Chircu A., Kauffman R. J. Strategies for Internet middlemen in the intermediation/disintermediation/reintermediation cycle. Electronic Markets (1999) 9(2Google Scholar
• Chou C. P., Bentler P. M. Model modification in covariance structure modeling: A comparison among likelihood ratio, Lagrange multiplier, and Wald tests. Multivariate Behavioral Res. (1990) 25(1):115–136Crossref, Google Scholar
• Churchill G. A paradigm for developing better measures of marketing constructs. J. Marketing Res. (1979) 16(1):64–73Crossref, Google Scholar
• Crusciel D., Zahedi F. M. Seller-based vs. buyer-based Internet intermediaries: A research design. (1999) Proc. 4th Americas Conf. Inform. SystemsMilwaukee(WI)241–243Google Scholar
• Dasgupta P., Gambetta D. G. Trust as a commodity. Trust (1988) (Basil Blackwell, New York) 49–72Google Scholar
• Dellarocas C. The digitization of word-of-mouth: Promise and challenges of online feedback mechanisms. Management Sci. (2003) 49(10):1407–1424Link, Google Scholar
• Doney P. M., Cannon J. P. An examination of the nature of trust in buyer-seller relationships. J. Marketing (1997) 61(1):35–51Crossref, Google Scholar
• Durkheim E.The Division of Labor in Society (1964) (Free Press, New York) Google Scholar
• Economist, The (2000) February 26). E-commerce: Shopping around the worldsGoogle Scholar
• FTC (2000) . Going, going, gone: Law enforcement efforts to combat Internet auction fraud. Federal Trade CommissionGoogle Scholar
• Fukuyama F.Trust: The Social Virtues and the Creation of Prosperity (1995) (The Free Press, New York) Google Scholar
• Ganesan S. Determinants of long-term orientation in buyer-seller relationships. J. Marketing (1994) 58(1):1–19Crossref, Google Scholar
• Gefen D. E-commerce: The role of familiarity and trust. Omega (2000) 28(5):725–737Crossref, Google Scholar
• Gefen D. Customer loyalty in e-commerce. J. Assoc. Inform. Systems (2002) 3:27–51Google Scholar
• Gefen D., Karahanna E., Straub D. W. Trust and TAM in online shopping: An integrated model. MIS Quart. (2003) 27(1):51–90Crossref, Google Scholar
• Gefen D., Straub D. W., Boudreau M-C. Structural equation modeling and regression: Guidelines for research practice. Comm. Assoc. Inform. Systems (2000) 4(7):1–70Google Scholar
• Gerbing D. W., Anderson J. C. An updated paradigm for scale development incorporating unidimensionality and its assessment. J. Marketing Res. (1988) 25:186–192Crossref, Google Scholar
• Gross G. FTC cracks down on e-auction fraud. PC World (2003) April 30Google Scholar
• Grover V., Teng J. T. C. E-commerce and the information market. Comm. ACM (2001) 44(4):79–86Crossref, Google Scholar
• Hair J. F., Anderson R. E., Tatham R. L., Black W. C.Multivariate Data Analysis with Readings (1988) 5th ed.(Prentice Hall, Englewood Cliffs, NJ) Google Scholar
• Hamilton D., Sherman S. Perceiving persons and groups. Psych. Rev. (1996) 103:336–355Crossref, Google Scholar
• Hoffman D. L., Novak T. P., Peralta M. Building consumer trust online. Comm. ACM (1999) 42(4):80–85Crossref, Google Scholar
• IFCC (2003) . IFCC 2002 Internet Fraud Report: January 1, 2002–December 31, 2002. The National White Collar Crime Center, USAGoogle Scholar
• Jarvenpaa S. L., Tractinsky N., Vitale M. Consumer trust in an Internet store. Inform. Tech. Management (2000) 1(12):45–71Crossref, Google Scholar
• Jensen M., Meckling W. Theory of the firm: Managerial behavior, agency costs, and ownership structure. J. Financial Econom. (1976) 3:305–360Crossref, Google Scholar
• Keen P. G. W.Electronic Commerce Relationships: Trust by Design (1999) (Prentice Hall, Englewood Cliffs, NJ) Google Scholar
• Koller M. Risk as a determinant of trust. Basic Appl. Soc. Psych. (1998) 9(4):265–276Crossref, Google Scholar
• Kollock P. The production of trust in online markets. Adv. Group Processes (1999) 16:99–123Google Scholar
• Kumar N. The power of trust in manufacturer-retailer relationships. Harvard Bus. Rev. (1996) 74(6):92–106Google Scholar
• Lane C., Bachmann R. The social constitution of trust: Supplier relations in Britain and Germany. Organ. Stud. (1996) 17(3):365–395Crossref, Google Scholar
• Lee H. G. Do electronic marketplaces lower the price of goods? Comm. ACM (1998) 41(1):73–80Crossref, Google Scholar
• Lee Z., Im I., Lee S. J. The effect of negative buyer feedback on prices in Internet auction markets. (2000) Proc. 21st Internat. Conf. Inform. SystemsBrisbane(Australia)286–287Google Scholar
• Luhmann N.Trust and Power (1979) (John Wiley and Sons, London, U.K.) Google Scholar
• Luo X. Trust production and privacy concerns on the Internet: A framework based on relationship marketing and social exchange theory. Indust. Marketing Management (2002) 31(2):111–118Crossref, Google Scholar
• Mayer R. C., Davis J. H., Schoorman F. D. An integrative model of organizational trust. Acad. Management Rev. (1995) 20(3):709–734Crossref, Google Scholar
• McKnight D. H., Chervany N. L. What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. Internat. J. Electronic Commerce (2002) 6(2):35–53Crossref, Google Scholar
• McKnight D. H., Cummings L. L., Chervany N. L. Initial trust formation in new organizational relationships. Acad. Management Rev. (1998) 23(3):473–490Crossref, Google Scholar
• Miles R. E., Snow S. C. Organizations: New concepts for new forms. California Management Rev. (1986) 28(3):62–73Crossref, Google Scholar
• Mishra D. P., Heide J. B., Cort S. G. Information asymmetry and levels of agency relationships. J. Marketing Res. (1998) 35:277–295Crossref, Google Scholar
• Niehoff B. P., Paul R. J. The just workplace: Developing and maintaining effective psychological contracts. Rev. Bus. (2001) 22(1–2):5–8Google Scholar
• O’Donnell J., Swartz J. >Officials get “dead serious” about net auction fraud. USA Today (2003) May 1Google Scholar
• Ohanian R. The impact of celebrity spokespersons “perceived image on consumers” intention to purchase. J. Advertising Res. (1991) 31(1):45–64Google Scholar
• Palmer J. W., Bailey J. P., Faraj S. The role of intermediaries in the development of trust on the WWW: The use and effectiveness of trusted third parties and privacy statements. J. Comput.-Mediated Comm. (2000) 5(3Crossref, Google Scholar
• Pate J., Malone C. Enduring perceptions of violation. Human Resource Management Internat. Digest (2000) 8(6):28–31Google Scholar
• Pavlou P. A. Institutional trust in interorganizational exchange relationships: The role of electronic B2B marketplaces. J. Strategic Inform. Systems (2002) 11(3–4):215–243Crossref, Google Scholar
• Pavlou P. A. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. Internat. J. Electronic Commerce (2003) 7(3):69–103Google Scholar
• Podsakoff P. M., Organ D. W. Self-reports in organizational research: Problems and prospects. J. Management (1986) 12(4):531–544Crossref, Google Scholar
• Reichheld F. F., Schefter P. E-loyalty: Your secret weapon on the web. Harvard Bus. Rev. (2000) 78(4):105–113Google Scholar
• Resnick P., Zeckhauser R., Baye M. R. Trust among strangers in Internet transactions: Empirical analysis of eBay’s reputation system. The Economics of the Internet and E-Commerce (2002) (JAI Press, Greenwich, CT) Crossref, Google Scholar
• Rotter J. B. A new scale for the measurement of interpersonal trust. J. Personality (1967) 35:651–665Crossref, Google Scholar
• Rousseau D. M. Psychological and implied contracts in organizations. Employee Responsibilities Rights J. (1989) 2:121–139Crossref, Google Scholar
• Sako M., Helper S. Determinants of trust in supplier relations: Evidence from the automotive industry in Japan and the United States. J. Econom. Behavior Organ. (1998) 34:387–417Crossref, Google Scholar
• Sarkar M. B., Butler B., Steinfield C. Intermediaries and cybermediaries: A continuing role for mediating players in the electronic marketplace. J. Comput.-Mediated Comm. (1995) 1(3Google Scholar
• Segars A. H. Assessing the unidimensionality of measurement: A paradigm and illustration within the context of Information Systems Research.. Omega (1997) 25(1):107–121Crossref, Google Scholar
• Selis P., Ramasastry A., Sato A. Y. Bidder beware: Towards a fraud-free marketplace–Best practices for the online auction industry. (2002) JuneGoogle Scholar
• Shapiro C. Premiums for high quality products as returns to reputations. The Quart. J. Econom. (1983) 98(4):659–680Crossref, Google Scholar
• Shapiro D. L., Sheppard B. H., Cheraskin L. Business on a handshake. Negotiation J. (1992) 3:365–377Crossref, Google Scholar
• Shapiro S. P. The social control of impersonal trust. Amer. J. Sociology (1987) 93(3):623–658Crossref, Google Scholar
• Song J., Zahedi F. M. A theoretical framework for the use of web infomediaries. (2002) Proc. 8th Amer. Conf. Inform. SystemsDallas, TXGoogle Scholar
• Stewart K. L. Trust transfer on the World Wide Web. Organ. Sci. (2003) 14(1):5–17Link, Google Scholar
• Straub D. W., Limayem M., Karahanna E. Measuring system usage: Implications for IS theory testing. Management Sci. (1995) 41(8):1328–1342Link, Google Scholar
• Tan Y-H., Thoen W. Toward a generic model of trust for electronic commerce. Internat. J. Electronic Commerce (2001) 5(2):61–74Google Scholar
• Tirole J. A theory of collective reputations (with applications to the persistence of corruption and to firm quality). Rev. Econom. Stud. (1996) 63(1):1–22Crossref, Google Scholar
• Whitener E. M., Brodt S. E., Korsgaard M. A., Werner J. M. Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Acad. Management Rev. (1998) 23(3):513–530Crossref, Google Scholar
• Williamson O.The Economic Institutions of Capitalism (1985) (The Free Press, New York) Google Scholar
• Wolverton T. eBay brings escrow aboard. CNET News (2002) May 2Google Scholar
• Zaheer A., McEvily B., Perrone V. Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organ. Sci. (1998) 9(2):141–159Link, Google Scholar
• Zucker L. Production of trust: Institutional sources of economic structure 1840–1920. Res. Organ. Behavior (1986) 8(1):53–111Google Scholar