Social Capital and Knowledge Integration in Digitally Enabled Teams
Published Online:1 Sep 2008https://doi.org/10.1287/isre.1080.0177
References
- Social identification, self-categorization, and social influence. Eur. Rev. Soc. Psych. (1990) 1:195–228Crossref, Google Scholar
- Social capital: Prospects for a new concept. Acad. Management Rev. (2002) 27(1):17–40Crossref, Google Scholar
- Network structure in virtual organizations. Organ. Sci. (1999) 10(6):741–747Link, Google Scholar
- Individual centrality and performance in virtual R&D groups: An empirical study. Management Sci. (2003) 41(9):21–38Link, Google Scholar
- Knowledge integration in virtual teams: The potential role of KMS. J. Amer. Soc. Inform. Sci. Tech. (2002) 53(12):1029–1037Crossref, Google Scholar
- The repertory grid: Discovering a 50-year-old research technique. (2005) SAICSIT 2005, White River, Mpumalanga ProvinceSeptember, 20–22South Africa(South African Institute for Computer Scientists and Information Technologists, Republic of South Africa) Google Scholar
- When does the medium matter? Knowledge-building experiences and opportunities in decision-making teams. Organ. Behav. Human Decision Processes (2003) 91(1):26–37Crossref, Google Scholar
- Control implications of worker identification with firm sales success. Management Accounting Res. (2002) 13:173–190Crossref, Google Scholar
- Diversity, opportunity, and the shifting meritocracy in higher education. Amer. Sociol. Rev. (2007) 72(4):487–511Crossref, Google Scholar
- Influences on knowledge processes in organizational learning: The psychosocial filter. J. Management Stud. (2000) 37(6):797–810Crossref, Google Scholar
- The social fabric of a team-based M.B.A. program: Network effects on student satisfaction and performance. Acad. Management J. (1997) 40(6):1369–1397Crossref, Google Scholar
- Computer mediated communication and group decision making: A meta-analysis. Organ. Behav. Human Decision Processes (2002) 87(1):156–179Crossref, Google Scholar
- The construct of organizational integration: A research framework and its application to enterprise systems research. Organ. Sci. (2005) 16(2):165–179Link, Google Scholar
- Communication patterns in task oriented groups. J. Acoustical Soc. America (1950) 22:272–283Crossref, Google Scholar
- Exchange and Power in Social Life (1964) (John Wiley & Sons, New York) Google Scholar
- , Klein K. J., Kozlowski S. W. J. Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions (2000) (Jossey-Bass, San Francisco) 349–381Google Scholar
- A relational view of information seeking and learning in social networks. Management Sci. (2003) 49(4):432–445Link, Google Scholar
- Interpersonal and interaction influences on informal resource exchanges between R&D researchers across organizational boundaries. Acad. Management J. (2000) 43(1):50–66Crossref, Google Scholar
- Taking stock of networks and organizations: A multilevel perspective. Acad. Management J. (2004) 47(6):795–817Crossref, Google Scholar
- , Brewer M. B., Collins B. E. Ethnocentrism and its role in interpersonal trust. Scientific Inquiry and the Social Sciences (1981) (Jossey-Bass, San Francisco) 214–231Google Scholar
- Explaining intergroup differentiation in an industrial organization. J. Occupational Psych. (1986) 59(4):273–287Crossref, Google Scholar
- How much media bandwidth is enough? A longitudinal examination of media characteristics and group performance. MIS Quart. (1999) 23(4):557–580Crossref, Google Scholar
- , Sutton R. I., Staw B. The network structure of social capital. Research in Organizational Behavior (2000) (JAI Press, Greenwich, CT) 345–423Crossref, Google Scholar
- The determinants of team-based innovation in organizations: The role of social influence. Small Group Res. (2003) 34(4):497–517Crossref, Google Scholar
- Relations between work group characteristics and effectiveness: Implications for designing effective work groups. Personnel Psych. (1993) 46:823–850Crossref, Google Scholar
- , Castellan N. J. Shared mental models in expert decision making teams. Current Issues in Individual and Group Decision Making (1993) (Erlbaum, Hillsdale, NJ) 221–246Google Scholar
- Extracting team mental models through textual analysis. J. Organ. Behav. (1997) 18(S1):533–558Crossref, Google Scholar
- Channel expansion theory and the experiential nature of media richness perceptions. Acad. Management J. (1999) 42(2):153–170Crossref, Google Scholar
- Relational development in computer-supported groups. MIS Quart. (1996) 20(2):143–165Crossref, Google Scholar
- , Marcoulides G. A. The partial least squares approach for structural equation modeling. Modern Methods for Business Research (1998) (Lawrence Erlbaum Associates, Mahwah, NJ) 295–336Google Scholar
- A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic mail emotion/adoption study. Inform. Systems Res. (2003) 14:189–217Link, Google Scholar
- The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions (1998) (Oxford University Press, New York) Google Scholar
- A coefficient of agreement for nominal scales. Ed. Psych. Measurement (1960) 20(1):37–46Crossref, Google Scholar
- Statistical Power Analysis for the Behavioral Sciences (1988) 2nd ed.(Erlbaum, Hillsdale, NJ) Google Scholar
- A predictive model of self-managing work team effectiveness. Human Relations (1996) 49(5):643–676Crossref, Google Scholar
- Foundations of Social Theory (1990) (Harvard University Press, Cambridge, MA) Google Scholar
- , Cummings L. L., Staw B. M. Information richness: A new approach to managerial behavior and organizational design. Research in Organizational Behavior (1984) 6(JAI Press, Homewood, IL) 191–233Google Scholar
- Organizational information requirements, media richness and structural design. Management Sci. (1986) 32(5):554–571Link, Google Scholar
- Working Knowledge: How Organizations Manage What They Know (1998) (Harvard Business School Press, Cambridge, MA) Google Scholar
- Minority dissent and team innovation: The importance of participation in decision making. J. Appl. Psych. (2001) 86(6):1191–1201Crossref, Google Scholar
- An investigation of team information processing in service teams: Exploring the link between teams and customers. J. Acad. Marketing Sci. (2003) 31(4):409–424Crossref, Google Scholar
- Information exchange and use in group decision making: You can lead a group to information but you can't make it think. MIS Quart. (1996) 20(4):433–455Crossref, Google Scholar
- Testing media richness theory in the new media: The effects of cues, feedback, and task equivocality. Inform. Systems Res. (1998) 9(3):256–274Link, Google Scholar
- Group, sub-group, and nominal group brainstorming: New rules for a new media? J. Management (1994) 20(4):723–736Crossref, Google Scholar
- Investigating the moderators of the group support systems use with meta-analysis. J. Management Inform. Systems (2002) 18(3):235–257Crossref, Google Scholar
- Information exchange and use in GSS and verbal group decision making: Effects of minority influence. J. Management Inform. Systems (1998) 14(3):61–88Crossref, Google Scholar
- Understanding fit and appropriation effects in group support systems via meta-analysis. MIS Quart. (2001) 25(2):167–193Crossref, Google Scholar
- Trust in leadership: Meta-analytic findings and implications for research and practice. J. Appl. Psych. (2002) 87(4):611–628Crossref, Google Scholar
- Relationships among team ability composition, team mental models, and team performance. J. Appl. Psych. (2006) 91(3):727–736Crossref, Google Scholar
- Dynamic capabilities: What are they? Strategic Management J. (2000) 21:1105–1121Crossref, Google Scholar
- System breakdown: The role of mental models and transactive memory in the relationship between acute stress and team performance. Acad. Management J. (2006) 49(3):576–589Crossref, Google Scholar
- The development and enforcement of group norms. Acad. Management Rev. (1984) 9(1):47–53Crossref, Google Scholar
- Evaluating structural equations models with unobservable variables and measurement error. J. Marketing Res. (1981) 18(1):39–50Crossref, Google Scholar
- Centrality in social networks: Conceptual clarification. Soc. Networks (1979) 1:215–239Crossref, Google Scholar
- Computer-mediated communication for intellectual teamwork: An experiment in group writing. Inform. Systems Res. (1994) 5(2):110–138Link, Google Scholar
- Computer-aided systems and communities: Mechanisms for organizational learning in distributed environments. MIS Quart. (1998) 22(4):417–440Crossref, Google Scholar
- Information sharing in face-to-face, teleconferencing, and electronic chat groups. Small Group Res. (1998) 29(6):714–743Crossref, Google Scholar
- Toward a knowledge-based theory of the firm. Strategic Management J. (1996a) 17:109–122Crossref, Google Scholar
- Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organ. Sci. (1996b) 7(4):375–387Link, Google Scholar
- Sociocognition in work groups: The integrative complexity of individual and group conceptualization. Small Group Res. (1993) 24(3):362–382Crossref, Google Scholar
- What's your strategy for managing knowledge? Harvard Bus. Rev. (1999) 77(March–April):106–116Google Scholar
- Individual cognition and dual-task interference in group support systems. Inform. Systems Res. (2006) 17(4):415–424Link, Google Scholar
- Stimulating thinking in decision making: Cultivating better decisions with groupware one individual at a time. J. Management Inform. Systems (2001) 17(3):93–114Google Scholar
- User satisfaction with computer-mediated communication systems. Management Sci. (1990) 36(6):739–765Link, Google Scholar
- The social identity perspective intergroup relations, self-conception, and small groups. Small Group Res. (2004) 35(3):246–276Crossref, Google Scholar
- The rank-order effect in group decision making. Organ. Behav. Human Decision Processes (1996) 68(3):181–193Crossref, Google Scholar
- Group task performance and communication technology: A longitudinal study of computer-mediated versus face-to-face work groups. Small Group Res. (1993) 24:307–333Crossref, Google Scholar
- Instant messaging corporate software vie for workplace. (2003) . Retrieved March 25, 2007, CNET.com, http://news.cnet.com/Message+in+a+bottleneck/2009-1033_3-992348.htmlGoogle Scholar
- Knowledge integration process and dynamics within the context of cross-functional projects. Internat. J. Project Management (2003) 21(3):167–176Crossref, Google Scholar
- Personal networks of women and minorities in management: A conceptual framework. Acad. Management Rev. (1993) 18(1):56–87Crossref, Google Scholar
- Social cognition and social cognition: From the subjective to the intersubjective. Small Group Res. (1994) 25(2):294–315Crossref, Google Scholar
- Social capital, networks, and knowledge transfer. Acad. Management Rev. (2005) 30(1):146–165Crossref, Google Scholar
- Is anybody out there? The implications of trust in global virtual teams. J. Management Inform. Systems (1998) 14(4):29–64Crossref, Google Scholar
- Critical review of construct indicators and measurement model misspecification in marketing and consumer research. J. Consumer Res. (2003) 30:199–218Crossref, Google Scholar
- Network theory and small groups. Small Group Res. (2004) 35(3):307–332Crossref, Google Scholar
- Social psychological aspects of computer-mediated communication. Amer. Psychologist (1984) 39:1123–1134Crossref, Google Scholar
- Affect in computer-mediated communication: An experiment in synchronous terminal-to-terminal discussion. Human-Comput. Interaction (1985) 1(1):77–104Crossref, Google Scholar
- From micro to meso: Critical steps in conceptualizing and conducting multilevel research. Organ. Res. Methods (2000) 3:211–236Crossref, Google Scholar
- Social capital in multinational corporations and a micro-macro model of its formation. Acad. Management Rev. (2003) 28(2):297–317Crossref, Google Scholar
- , Schroeder D. A. Helping the group or helping yourself? Social motives and group identity in resource dilemmas. Social Dilemmas (1995) (Praeger, Westport, CT) 49–67Google Scholar
- , Kramer R. M., Tyler T. R. Collective trust and collective action: The decision to trust as a social decision. Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) 357–389Crossref, Google Scholar
- Effects of group support systems and content facilitation on knowledge acquisition. J. Management Inform. Systems. (2002) 19(3):185–229Crossref, Google Scholar
- Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation. MIS Quart. (1994) 18:143–157Crossref, Google Scholar
- Well-Springs of Knowledge (1995) (Harvard Business School Press, Boston) Google Scholar
- The effects of trust and shared vision on inward knowledge transfer in subsidiaries' intra- and inter-organizational relationships. Internat. Bus. Rev. (2005) 14(1):77–95Crossref, Google Scholar
- Team mental models and team performance: A field study of the effects of team mental model similarity and accuracy. J. Organ. Behavior (2006) 27:403–418Crossref, Google Scholar
- Fostering product innovation in industry network: The mediating role of knowledge integration. Internat. J. Human Resources Management (2006) 17(1):155–173Crossref, Google Scholar
- Social Capital: A Theory of Social Structure and Action (2001) 19(Cambridge University Press, New York) Crossref, Google Scholar
- From embedded knowledge to embodied knowledge: New product development as knowledge management. J. Marketing (1998) 62(4):1–12Crossref, Google Scholar
- The impact of cross-trainng on team effectiveness. J. Appl. Psych. (2002) 87(1):3–13Crossref, Google Scholar
- The influence of shared mental models on team process and performance. J. Appl. Psych. (2000) 85(2):273–283Crossref, Google Scholar
- Scaling the quality of teammates' mental models: Equifinality and normative comparisons. J. Organ. Behav. (2005) 26(1):37–56Crossref, Google Scholar
- Bridging space over time: Global virtual team dynamics and effectiveness. Organ. Sci. (2000) 11(5):473–492Link, Google Scholar
- Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Acad. Management J. (1995) 38(1):24–59Crossref, Google Scholar
- Groups: Interaction and Performance (1984) (Prentice-Hall, Englewood Cliffs, NJ) Google Scholar
- , Jessup L. M., Valacich J. E. Putting the “group” back in group support systems: Some theoretical issues about dynamic processes in groups with technological enhancements. Group Support Systems: New Perspectives. (1993) (McMillan, New York) 78–96Google Scholar
- The eye have it: Minority influence in face-to-face and computer-mediated group discussion. J. Appl. Psych. (1997) 82(5):706–718Crossref, Google Scholar
- Information is what you make of it: The influence of group history and computer support on information sharing, decision quality, and member perceptions. J. Management Inform. Systems (1998) 15(2):173–197Crossref, Google Scholar
- Social capital, intellectual capital, and the organizational advantage. Acad. Management Rev. (1998) 23(2):242–266Crossref, Google Scholar
- Applied Linear Statistical Models (1996) 4th ed.(Irwin, Chicago) Google Scholar
- Psychometric Theory (1978) 2nd ed.(McGraw-Hill, New York) Google Scholar
- Group social capital and group effectiveness: The role of informal socializing ties. Acad. Management J. (2006) 47(6):860–875Crossref, Google Scholar
- Integrating knowledge in groups: How formal interventions enable flexibility. Organ. Sci. (2002) 13(4):370–386Link, Google Scholar
- IM giants told to work it out. (2002) . Retrieved March 20, 2007, http://news.cnet.com/2100-1023-957787.htmlGoogle Scholar
- Examining a curvilinear relationship between communication frequency and team performance in cross-functional projects teams. IEEE Trans. Engrg. Management (2003) 50(3):262–269Crossref, Google Scholar
- Trust and the unintended effects of behavior control in virtual teams. MIS Quart. (2003) 27(3):365–395Crossref, Google Scholar
- Bowling alone: The collapse and revival of American community. (2000) (Simon and Schuster, New York) Crossref, Google Scholar
- Networks, diversity, and performance: The social capital of corporate R&D units. Organ. Sci. (2001) 12(4):502–517Link, Google Scholar
- Rhyme and reason: Emotional capability and the performance of knowledge-intensive work groups. Human Performance (2004) 17(2):245–266Crossref, Google Scholar
- The paradox of richness: A cognitive model of media choice. IEEE Trans. Professional Comm. (2005) 48(1):10–21Crossref, Google Scholar
- Distribution of knowledge, group network structure, and group performance. Management Sci. (2000) 46(5):612–626Link, Google Scholar
- Identification with multiple targets in a geographically dispersed organization. Management Comm. Quart. (1997) 10(4):491–522Crossref, Google Scholar
- , Berkowitz L. Communication networks. Advances in Experimental Social Psychology (1964) (Academic Press, New York) 111–147Crossref, Google Scholar
- Interactive knowledge elicitation. (2007) . Retrieved March 22, 2007, http://pages.cpsc.ucalgary.ca/∼gaines/reports/KBS/CIPS84M/index.htmlGoogle Scholar
- Think Again: Personal Decision Making and Problem Solving (1981) (Prentice Hall, Englewood Cliffs, NJ.) Google Scholar
- How Americans use instant messaging, Pew Internet & American Life Project. (2004) . www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdfGoogle Scholar
- Examining degree of balance and level of obligation in the employment relationship: A social exchange approach. J. Organ. Behav. (1998) 19:731–744Crossref, Google Scholar
- Group processes in computer mediated communication. Organ. Behav. Human Decision Processes (1986) 37:157–187Crossref, Google Scholar
- Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. J. Appl. Psych. (2000) 85:102–111Crossref, Google Scholar
- Social networks and the performance of individuals and groups. Acad. Management J. (2001) 44(2):316–325Crossref, Google Scholar
- Reducing social context cues: Electronic mail in organizational communication. Management Sci. (1986) 32:1492–1512Link, Google Scholar
- The discovery of hidden profiles by decision making groups: Solving a problem versus making a judgment. J. Personality Soc. Psych. (1992) 63:426–434Crossref, Google Scholar
- Pooling of unshared information in group decision making: Biased information sampling during discussion. J. Personality Soc. Psych. (1985) 48(6):1467–1478Crossref, Google Scholar
- Getting a clue: The effects of communication media and information distribution on participation and performance in computer-mediated and face-to-face groups. Small Group Res. (1996) 27(1):115–142Crossref, Google Scholar
- Does the medium matter: The interaction of task type and technology on group performance and member reactions. J. Appl. Psych. (1994) 79(1):87–97Crossref, Google Scholar
- Content and processes in problem-based learning: A comparison of computer-mediated and face-to-face communication. J. Comput. Assisted Learn. (2007) 23(3):271–282Crossref, Google Scholar
- When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity. Organ. Sci. (2004) 15(5):600–613Link, Google Scholar
- The emergence of generalized exchange. Amer. J. Sociol. (2000) 105(4):1105–1134Crossref, Google Scholar
- Beyond the black box: Knowledge overlaps in software outsourcing. IEEE Software (2004) 21(5):51–58Crossref, Google Scholar
- Expertise integration and creativity in information systems development. J. Management Inform. Systems (2005) 22(1):13–43Crossref, Google Scholar
- Control in a teamwork environment—The impact of social ties on the effectiveness of mutual monitoring contracts. Accounting Rev. (2003) 78(4):1069–1095Crossref, Google Scholar
- Social capital and value creation: The role of intrafirm networks. Acad. Management J. (1998) 41(4):464–476Crossref, Google Scholar
- On the passage of time: Temporal differences in video-mediated and face-to-face interaction international. Internat. J. Human-Comput. Stud. (2005) 62(4):521–542Crossref, Google Scholar
- Leadership and Decision-Making (1973) (University of Pittsburgh Press, Pittsburgh) Crossref, Google Scholar
- Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quart. (2005) 29(1):35–57Crossref, Google Scholar
- Effects of isolation and communication on cooperation in a two-person game. J. Personality Soc. Psych. (1970) 16:114–120Crossref, Google Scholar
- The functional perspective as a lens for understanding groups. Small Group Res. (2004) 35(1):17–43Crossref, Google Scholar
- Generalized exchange and social dilemmas. Soc. Psych. Quart. (1993) 56(4):235–248Crossref, Google Scholar
- Social context and interaction in ongoing computer-supported management groups. Organ. Sci. (1995) 6(4):394–422Link, Google Scholar

