Punishment, Justice, and Compliance in Mandatory IT Settings

Published Online:https://doi.org/10.1287/isre.1090.0266

References

  • Adams J. S., Berkowitz L. Inequity in social exchange. Advances in Experimental Social Psychology (1965) (Academic Press, New York) 267–299CrossrefGoogle Scholar
  • Ajzen I. The theory of planned behavior. Organ. Behav. Decision Processes (1991) 50:179–211CrossrefGoogle Scholar
  • American Management Association 2007 Electronic monitoring & surveillance survey: Over half of all employers combined fire workers for e-mail & Internet abuse. (2008) . http://press.amanet.org/press-releases/177/2007-electronic-monitoring-surveillance-survey/Google Scholar
  • Ambrose M. L. Contemporary justice research: A new look at familiar questions. Organ. Behav. Human Decision Processes (2002) 89(1):803–812CrossrefGoogle Scholar
  • Ambrose M. L., Hess R. L., Ganesan S. The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes. Organ. Behav. Human Decision Processes (2007) 103(1):21–36CrossrefGoogle Scholar
  • Arvey R. D., Ivancevich J. M. Punishment in organizations: A review, propositions, and research suggestions. Acad. Management Rev. (1980) 5(1):123–132CrossrefGoogle Scholar
  • Arvey R. D., Davis G. A., Nelson S. M. Use of discipline in an organization: A field study. J. Appl. Psych. (1984) 69(3):448–460CrossrefGoogle Scholar
  • Atwater L. E., Waldman D. A., Carey J. A., Cartier P. Recipient and observer reaction to discipline: Are managers experiencing wishful thinking? J. Organ. Behav. (2001) 22:249–270CrossrefGoogle Scholar
  • Bagozzi R., Yi Y., Phillips L. Assessing construct validity in organizational research. Admin. Sci. Quart. (1991) 36:421–458CrossrefGoogle Scholar
  • Bailey J. E., Pearson S. W. Development of a tool for measuring and analyzing computer user satisfaction. Management Sci. (1983) 29(5):530–545LinkGoogle Scholar
  • Ball G. A., Sims H. P. A conceptual analysis of cognition and affect in organizational punishment. Human Resource Management Rev. (1991) 1(3):227–243CrossrefGoogle Scholar
  • Ball G. A., Trevino L. K., Sims H. P. Just and unjust punishment: Influences on subordinate performance and citizenship. Acad. Management J. (1994) 37(2):299–322CrossrefGoogle Scholar
  • Bandura A.Social Learning Theory (1971) (General Learning Press, Morristown, NJ) Google Scholar
  • Bandura A.Social Foundations of Thought and Action: A Social Cognitive Theory (1986) (Prentice-Hall, Englewood Cliffs, NJ) Google Scholar
  • Barsky A., Kaplan S. A. If you feel bad, it's unfair: A quantitative synthesis of affect and organizational justice perceptions. J. Appl. Psych. (2007) 92(1):286–295CrossrefGoogle Scholar
  • Bass B.Leadership and Performance Beyond Expectations (1985) (Free Press, New York) Google Scholar
  • Bennett R. J., Cummings L. L. The effects of schedule and intensity of aversive outcomes on performance: A multitheoretical perspective. Human Performance (1991) 4(2):155–169CrossrefGoogle Scholar
  • Bhattacherjee A. Understanding information systems continuance: An expectation-confirmation model. MIS Quart. (2001) 25(3):351–370CrossrefGoogle Scholar
  • Bhattacherjee A., Premkumar G. Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. MIS Quart. (2004) 28(2):229–254CrossrefGoogle Scholar
  • Bies R. J., Moag J. S., Lewicki R. J., Sheppard B. H., Bazerman M. H. Interactional justice: Communication criteria of fairness. Research on Negotiations in Organizations (1986) (JAI Press, Greenwich, CT) 43–55Google Scholar
  • Boudreau M.-C., Robey D. Enacting integrated information technology: A human agency perspective. Organ. Sci. (2005) 16(1):3–18LinkGoogle Scholar
  • Brewer M. B., Kramer R. M. Choice behavior in social dilemmas: Effects of social identity, group size and decision framing. J. Personality Soc. Psych. (1986) 50(3):543–549CrossrefGoogle Scholar
  • Brislin R., Triandis H., Berry J. Translation and content analysis of oral and written materials. Handbook of Cross-Cultural Psychology (1980) (Allyn & Bacon, Boston) 389–444Google Scholar
  • Brown S. A., Massey A. P., Montoya-Weiss M. M., Burkman J. P. Do I really have to? User acceptance of mandated technology. Eur. J. Inform. Systems (2002) 11(4):283–295CrossrefGoogle Scholar
  • Chae B., Poole M. S. Mandates and technology acceptance: A tale of two enterprise technologies. J. Strategic Inform. Systems (2005) 14(2):147–166CrossrefGoogle Scholar
  • Chin W. W., Marcoulides G. A. The partial least square approach to structural equation modeling. Modern Methods for Business Research (1998) (Lawrence Erlbaum Associates)295–336Google Scholar
  • Chin W. W., Marcolin B. L., Newsted P. R. A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic mail emotion/adoption study. Inform. Systems Res. (2003) 14(2):189–217LinkGoogle Scholar
  • Cohen-Charash Y., Spector P. E. The role of justice in organizations: A meta-analysis. Organ. Behav. Human Decision Processes (2001) 86(2):278–321CrossrefGoogle Scholar
  • Colquitt J. On the dimensionality of organizational justice: A construct validation of a measure. J. Appl. Psych. (2001) 86(3):386–400CrossrefGoogle Scholar
  • Colquitt J. A., Shaw J. C., Greeberg J., Colquitt J. A. How should organizational justice be measured? The Handbook of Organizational Justice (2005) (Erlbaum, Mahwah, NJ) 113–152Google Scholar
  • Colquitt J. A., Conlon D. E., Wesson M. J., Porter C. O. L. H., Ng K. Y. Justice at the millennium: A meta-analytic review of 25 years of organizational research. J. Appl. Psych. (2001) 86(3):425–445CrossrefGoogle Scholar
  • D'Arcy J., Hovav A., Galletta D. F. User awareness of security countermeasures and its impact on information systems misuse: A deterrence approach. Inform. Systems Res. (2009) 20(1):79–98LinkGoogle Scholar
  • Davenport T. H. Putting the enterprise into the enterprise system. Harvard Bus. Rev. (1998) 76(4):121–131Google Scholar
  • Davis F. D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. (1989) 13(3):319–338CrossrefGoogle Scholar
  • Davis F. D., Bagozzi R. P., Warshaw P. R. User acceptance of computer technology: A comparison of two theoretical models. Management Sci. (1989) 35(8):982–1003LinkGoogle Scholar
  • Devaraj S., Kohli R. Performance impacts of information technology: Is actual usage the missing link? Management Sci. (2003) 49(3):273–289LinkGoogle Scholar
  • Eisenhardt K. M. Agency theory: An assessment and review. Acad. Management Rev. (1989) 14(1):57–74CrossrefGoogle Scholar
  • Fichman R. G., Zmud R. W. The diffusion and assimilation of information technology innovations. Framing the Domains of IT Research: Glimpsing the Future Through the Past (2000) (Pinnaflex Educational Resources Inc., Cincinnati) 105–127Google Scholar
  • Fishbein M., Ajzen I.Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975) (Addison-Wesley, Reading, MA) Google Scholar
  • Fornell C., Bookstein F. L. Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. J. Marketing Res. (1982) 19(4):440–452CrossrefGoogle Scholar
  • Freeman J., Watson B. An application of Stafford and Warr's reconceptualisation of deterrence to a group of recidivist drink drivers. Accident Anal. Prevention (2006) 38(3):462–471CrossrefGoogle Scholar
  • Galletta D. F., Hufnagel E. M. A model of end-user computing policy. Inform. Management (1992) 22:1–18CrossrefGoogle Scholar
  • Greenberg J. Organizational justice: Yesterday, today, and tomorrow. J. Management (1990) 16:399–432CrossrefGoogle Scholar
  • Hair J., Anderson R., Tatham R., Black W.Multivariate Data Analysis (1998) 5th ed.(Prentice Hall, Englewood Cliffs, NJ) Google Scholar
  • Hartwick J., Barki H. Explaining the role of user participation in information system use. Management Sci. (1994) 40(4):440–465LinkGoogle Scholar
  • Hofstede G.Culture's Consequences (2001) 2nd ed.(Sage, Thousand Oaks, CA) Google Scholar
  • Jarvis C. B., MacKenzie S. B., Podsakoff P. M. Critical review of construct indicators and measurement model misspecification in marketing and consumer research. J. Consumer Res. (2003) 30(2):199–218CrossrefGoogle Scholar
  • Jensen M. C., Meckling W. H. Theory of the firm: Managerial behavior, agency costs and ownership structure. J. Financial Econom. (1976) 3(4):305–360CrossrefGoogle Scholar
  • Judge T. A., Erez A., Thoresen C. J. Why negative affectivity (and self-deception) should be included in job stress research: Bathing the baby with the bath water. J. Organ. Behav. (2000) 21(1):101–111CrossrefGoogle Scholar
  • Kohli R., Devaraj S. Measuring information technology payoff: A meta-analysis of structural variables in firm-level empirical research. Inform. Systems Res. (2003) 14(2):127–145LinkGoogle Scholar
  • Komaki J., Porter L. W., Steers R. M. Reinforcement theory at work: Enhancing and explaining what employees do. Motivation and Work Behavior (2003) (Irwin/McGraw-Hill, Burr Ridge, IL) Google Scholar
  • Lapointe L., Rivard S. A multilevel model of resistance to information technology implementation. MIS Quart. (2005) 29(3):461–491CrossrefGoogle Scholar
  • Leventhal G. S., Gergen K. J., Greenberg M. S., Willis R. H. What should be done with equity theory? Social Exchange: Advances in Theory and Research (1980) (Plenum, New York) 27–55CrossrefGoogle Scholar
  • Liang H., Xue Y. Coping with ERP-related contextual issues in SMEs: A vendor's perspective. J. Strategic Inform. Systems (2004) 13(4):399–415CrossrefGoogle Scholar
  • Liang H., Xue Y. Avoidance of information technology threats: A theoretical perspective. MIS Quart. (2009) 33(1):71–90CrossrefGoogle Scholar
  • Liang H., Saraf N., Hu Q., Xue Y. Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. MIS Quart. (2007) 31(1):59–87CrossrefGoogle Scholar
  • Liden G. S., Wayne S. J., Judge T. A., Sparrowe R. T., Kraimer M. L., Franz T. M. Management of poor performance: A comparison of manager, group member, and group disciplinary decisions. J. Appl. Psych. (1999) 84(6):825–850CrossrefGoogle Scholar
  • McAfee A. When too much IT knowledge is a dangerous thing. MIT Sloan Management Rev. (2003) 44(2):83–89Google Scholar
  • Nunnally J.Psychometric Theory (1978) 2nd ed.(McGraw-Hill, New York) Google Scholar
  • O'Reilly C. A., Puffer S. M. The impact of rewards and punishments in a social context: A laboratory and field experiment. J. Occupational Psych. (1989) 62:41–53CrossrefGoogle Scholar
  • Ouchi W. G. A conceptual framework for the design of organizational control mechanisms. Management Sci. (1979) 25(9):833–848LinkGoogle Scholar
  • Pavlov I.Conditioned Reflexes: An Investigation into the Physiological Activity of the Cortex (1927) (Dover, New York) Google Scholar
  • Petter S., Straub D., Rai A. Specifying formative constructs in information systems research. MIS Quart. (2007) 31(4):623–656CrossrefGoogle Scholar
  • Podsakoff P. M., Bommer W. H., Podsakoff N. P., MacKenzie S. B. Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research. Organ. Behav. Human Decision Processes (2006) 99(2):113–142CrossrefGoogle Scholar
  • Pogarsky G., Kim K., Paternoster R. Perceptual change in the national youth survey: Lessons for deterrence theory and offender decision-making. Justice Quart. (2005) 22(1):1–29CrossrefGoogle Scholar
  • Rai A., Lang S. S., Welker R. B. Assessing the validity of IS success models: An empirical test and theoretical analysis. Inform. Systems Res. (2002) 13(1):50–69LinkGoogle Scholar
  • Ram S., Jung H. S. “Forced” adoption of innovations in organizations: Consequences and implications. J. Production Innovation Management (1991) 8(2):117–126CrossrefGoogle Scholar
  • Robey D., Ross J. W., Boudreau M. C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. J. Management Inform. Systems (2002) 19(1):17–46CrossrefGoogle Scholar
  • Rogers E. M.Diffusion of Innovations (1995) 4th ed.(Free Press, New York) Google Scholar
  • Rusting C. L. Interactive effects of personality and mood on emotion-congruent memory and judgment. J. Personality Soc. Psych. (1999) 77(5):1073–1086CrossrefGoogle Scholar
  • Siponen M. T. Critical analysis of different approaches to minimizing user-related faults in information systems security: Implications for research and practice. Inform. Management Comput. Security (2000) 8(5):197–209CrossrefGoogle Scholar
  • Skinner B. F.Science and Human Behavior (1953) (Macmillan, New York) Google Scholar
  • Soh C., Kien S. S., Tay-Yap J. Cultural fits and misfits: Is ERP a universal solution? Comm. ACM (2000) 43(4):47–51CrossrefGoogle Scholar
  • Steers R. M., Mowday R. T., Shapiro D. L. The future of work motivation theory. Acad. Management Rev. (2004) 29(3):379–387CrossrefGoogle Scholar
  • Straub D. Effective IS security: An empirical study. Inform. Systems Res. (1990) 1(3):255–276LinkGoogle Scholar
  • Thibaut J., Walker L.Procedural Justice: A Psychological Analysis (1975) (Lawrence Erlbaum Associates, Hillsdale, NJ) Google Scholar
  • Thorndike E. L.Animal Intelligence (1911) (Macmillan, New York) Google Scholar
  • Trevino L. K. The social effects of punishment in organizations: A justice perspective. Acad. Management Rev. (1992) 17(4):647–676CrossrefGoogle Scholar
  • Tyler T., Degoey P., Smith H. Understanding why the justice of group procedures matters: A test of the psychological dynamics of the group-value model. J. Personality Soc. Psych. (1996) 70(5):913–930CrossrefGoogle Scholar
  • Tyler T. R., Bies R. J., Carroll J. S. Beyond formal procedures: The interpersonal context of procedural justice. Applied Social Psychology in Business Settings (1990) (Erlbaum, Hillsdale, NJ) 77–98Google Scholar
  • Venkatesh V. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Inform. Systems Res. (2000) 11(4):342–365LinkGoogle Scholar
  • Venkatesh V., Davis F. D. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Sci. (2000) 46(2):186–204LinkGoogle Scholar
  • Venkatesh V., Morris M. G., Davis G. B., Davis F. D. User acceptance of information technology: Toward a unified view. MIS Quart. (2003) 27(3):425–478CrossrefGoogle Scholar
  • Weaver G., Trevino L. K., Cochran P. Corporate ethics programs as control systems: Influences of executive commitment and environmental factors. Acad. Management J. (1999) 42(1):41–57CrossrefGoogle Scholar
  • Xue Y., Liang H., Boulton W. R., Snyder C. A. ERP implementation failures in China: Case studies with implications for ERP vendors. Internat. J. Production Econom. (2005) 97(3):279–295CrossrefGoogle Scholar
  • Zimring F. E., Hawkins G.Deterrence (1973) (University of Chicago Press, Chicago) Google Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.