Research Note—Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

Published Online:https://doi.org/10.1287/isre.1100.0286

References

  • Alavi M., Leidner D. E. Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quart. (2001) 25(1):107–136CrossrefGoogle Scholar
  • Alavi M., Kayworth T. R., Leidner D. E. An empirical examination of the influence of organizational culture on knowledge management practices. J. Management Inform. Systems (2005) 22(3):191–224CrossrefGoogle Scholar
  • Amabile T. M., Conti R., Coon H., Lazenby J., Herron M. Assessing the work environment for creativity. Acad. Management J. (1996) 39(5):1154–1184CrossrefGoogle Scholar
  • Benner M. J., Tushman M. L. Exploitation, exploration, and process management: The productivity dilemma revisited. Acad. Management Rev. (2003) 28(2):238–256CrossrefGoogle Scholar
  • Bock G.-W., Zmud R. W., Kim Y.-G., Lee J.-N. Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quart. (2005) 29(1):87–111CrossrefGoogle Scholar
  • Bray D. A., Prietula M. J. Extending March's exploration and exploitation: Managing knowledge in turbulent environments. Internat. Conf. Inform. Systems (2007) Association for Information SystemsMilwaukeeCrossrefGoogle Scholar
  • Burke R. J., Weir T. Organizational climate and informal helping processes in work settings. J. Management (1978) 4(2):91–105CrossrefGoogle Scholar
  • Cabrera A., Collins W. C., Salgado J. F. Determinants of individual engagement in knowledge sharing. Internat. J. Human Resource Management (2006) 17(2):245–264CrossrefGoogle Scholar
  • Carless S. A. Does psychological empowerment mediate the relationship between psychological climate and job satisfaction? J. Bus. Psych. (2004) 18(4):405–425CrossrefGoogle Scholar
  • Chen C.-J., Huang J.-W. How organizational climate and structure affect knowledge management—The social interaction perspective. Internat. J. Inform. Management (2007) 27(2):104–118CrossrefGoogle Scholar
  • Cheney P. H. Effects of individual characteristics, organizational factors and task characteristics on computer programmer productivity and job satisfaction. Inform. Management (1984) 7(4):209–214CrossrefGoogle Scholar
  • D'Amato A., Burke M. J. Psychological and organizational climate research: Contrasting perspectives and research traditions. Eur. J. Work Organ. Psych. (2008) 17(1):1–4CrossrefGoogle Scholar
  • Das A. Knowledge and productivity in technical support work. Management Sci. (2003) 49(4):416–431LinkGoogle Scholar
  • Davenport T. H., Klahr P. Managing customer support knowledge. Calif. Management Rev. (1998) 40(3):195–208CrossrefGoogle Scholar
  • Edmonson A. Psychological safety and learning behavior in work teams. Admin. Sci. Quart. (1999) 44(2):350–383CrossrefGoogle Scholar
  • El Sawy O. A., Bowles G. Redesigning the customer support process for the electronic economy: Insights from storage dimensions. MIS Quart. (1997) 21(4):457–483CrossrefGoogle Scholar
  • Fornell C., Larcker D. Evaluating structural equation models with unobservable variables and measurement error. J. Marketing Res. (1981) 18(2):39–50CrossrefGoogle Scholar
  • Gold A. H., Malhotra A., Segars A. H. Knowledge management: An organizational capabilities perspective. J. Management Inform. Systems (2001) 18(1):185–214CrossrefGoogle Scholar
  • Goldstein D. K., Rockart J. F. An examination of work-related correlates of job satisfaction in programmer/analysts. MIS Quart. (1984) 8(2):103–115CrossrefGoogle Scholar
  • Gray P. H., Durcikova A. The role of knowledge repositories in technical support environments: Speed versus learning in user performance. J. Management Inform. Systems (2005–2006) 22(3):821–834CrossrefGoogle Scholar
  • Gray P. H., Meister D. B. Knowledge sourcing methods. Inform. Management (2006) 43(2):142–156CrossrefGoogle Scholar
  • Gupta A. K., Smith K. G., Shalley C. E. The interplay between exploration and exploitation. Acad. Management J. (2006) 49(4):693–706CrossrefGoogle Scholar
  • Hayes A. F. A primer on multilevel modeling. Human Comm. Res. (2006) 32(4):385–410CrossrefGoogle Scholar
  • Hoegl M., Parboteeah K. P., Munson C. L. Team-level antecedents of individuals' knowledge networks. Decision Sci. (2003) 34(4):741–770CrossrefGoogle Scholar
  • Hox J.Multilevel Analysis: Techniques and Applications (2002) (Lawrence Erlbaum Associates, Mahwah, NJ) CrossrefGoogle Scholar
  • Igbaria M., Siegel S. R. The reasons for turnover of information systems personnel. Inform. Management (1992) 23(6):321–330CrossrefGoogle Scholar
  • Jaccard J. J., Turrisi R.Interaction Effects in Multiple Regression (2003) 2nd ed.(Sage Publications, Thousand Oaks, CA) CrossrefGoogle Scholar
  • James L. R., Choi C. C., Ko C.-H. E., McNeil P. K., Minton M. K., Wright M. A., Kwang-il K. Organizational and psychological climate: A review of theory and research. Eur. J. Work Organ. Psych. (2008) 17(1):5–32CrossrefGoogle Scholar
  • Janz B. D., Prasarnphanich P. Understanding the antecedents of effective knowledge management: The importance of a knowledge-centered culture. Decision Sci. (2003) 34(2):351–384CrossrefGoogle Scholar
  • Joyce W. F., Slocum J. W. J. Collective climate: Agreement as a basis for defining aggregate climates in organizations. Acad. Management J. (1984) 27(4):721CrossrefGoogle Scholar
  • Kane G. C., Alavi M. Information technology and organizational learning: An investigation of exploration and exploitation processes. Organ. Sci. (2007) 18(5):796–812LinkGoogle Scholar
  • Kankanhalli A., Tan B. C. Y., Wei K.-K. Understanding seeking from electronic knowledge repositories: An empirical study. J. Amer. Soc. Inform. Sci. Tech. (2005) 56(11):1156–1166CrossrefGoogle Scholar
  • Koys D. J., DeCotiis T. A. Inductive measures of psychological climate. Human Relations (1991) 44(3):265–285CrossrefGoogle Scholar
  • Levin D. Z., Cross R. The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Sci. (2004) 50(11):1477–1490LinkGoogle Scholar
  • Lindell M., Whitney D. Accounting for common method variance in cross-sectional research designs. J. Appl. Psych. (2001) 86(1):114–121CrossrefGoogle Scholar
  • Majchrzak A., Malhotra A., John R. Perceived individual collaboration know-how development through information technology-enabled contextualization: Evidence from distributed teams. Inform. Systems Res. (2005) 16(1):9–27LinkGoogle Scholar
  • March J. G. Exploration and exploitation in organizational learning. Organ. Sci. (1991) 2(1):71–87LinkGoogle Scholar
  • Markus M. L. Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. J. Management Inform. System (2001) 18(1):57–93CrossrefGoogle Scholar
  • McKnight D. H., Phillips B., Hardgrave B. C. Which reduces IT turnover intention the most: Workplace characteristics or job characteristics? Inform. Management (2009) 46:167–174CrossrefGoogle Scholar
  • Mom T. J. M., Van Den Bosch F. A. J., Volberda H. W. Investigating managers' exploration and exploitation activities: The influence of top-down, bottom-up, and horizontal knowledge inflows. J. Management Stud. (2007) 44(6):910–931CrossrefGoogle Scholar
  • Moore G. C., Benbasat I. Development of an instrument to measure the perceptions of adopting an information technology innovation. Inform. Systems Res. (1991) 2(3):192–223LinkGoogle Scholar
  • Nonaka I., Konno N. The concept of “ba”: Building a foundation for knowledge creation. Calif. Management Rev. (1998) 40(3):40–54CrossrefGoogle Scholar
  • Nunnally J. C.Psychometric Theory (1978) (McGraw-Hill, New York) Google Scholar
  • Ofek E., Sarvary M. Leveraging the customer base: Creating competitive advantage through knowledge management. Management Sci. (2001) 47(11):1441–1456LinkGoogle Scholar
  • Parker S. K., Williams H. M., Turner N. Modeling the antecedents of proactive behavior at work. J. Appl. Psych. (2006) 91(3):636–652CrossrefGoogle Scholar
  • Parker C. P., Baltes B. B., Young S. A., Huff J. W., Altmann R. A., Lacost H. A., Roberts J. E. Relationships between psychological climate perceptions and work outcomes: A meta-analytic review. J. Organ. Behav. (2003) 24(4):389–416CrossrefGoogle Scholar
  • Pentland B. T. Organizing moves in software-support hot lines. Admin. Sci. Quart. (1992) 37(4):527–548CrossrefGoogle Scholar
  • Podsakoff P. M., Dalton D. R. Research methodology in organizational studies. J. Management (1987) 13(2):419–441CrossrefGoogle Scholar
  • Preacher K. J., Hayes A. F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behav. Res. Methods (2008) 40(3):879–891CrossrefGoogle Scholar
  • Schneider B., Ashkanasy N. M., Wilderon C. P. M., Petersom M. F. The psychological life of organizations. Handbook of Organizational Culture and Climate (2000) (Sage Publications, Thousand Oaks, CA) xvii–xxiGoogle Scholar
  • Werts C. E., Linn R. L., Joreskog K. G. Intraclass reliability estimates: Testing structural assumptions. Ed. Psych. Measurement (1974) 34(1):25–33CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.