Evolving Work Routines: Adaptive Routinization of Information Technology in Healthcare

Published Online:https://doi.org/10.1287/isre.1110.0365

References

  • Amarasingham R., Plantinga L., Diener-West M., Gaskin D. J., Powe N. R. Clinical information technologies and inpatient outcomes: A multiple hospital study. Arch. Internal Medicine (2009) 169(2):108–114CrossrefGoogle Scholar
  • Ash J. S., Berg M., Coiera E. Some unintended consequences of information technology in health care: The nature of patient care information system-related errors. J. Amer. Medical Informatics Assoc. (2004) 11(2):104–112CrossrefGoogle Scholar
  • Barley S. R. Technology as an occasion for structuring: Evidence from observations of CT scanners and the social order of radiology departments. Admin. Sci. Quart. (1986) 31(1):78–108CrossrefGoogle Scholar
  • Barley S. R. The alignment of technology and structure through roles and networks. Admin. Sci. Quart. (1990) 35(1):61–103CrossrefGoogle Scholar
  • Becker M. C. Organizational routines: A review of the literature. Indust. Corporate Change (2004) 13(4):643–678CrossrefGoogle Scholar
  • Birkmeyer J. D., Birkmeyer C. M., Wennberg D. E., Young M. P.Leapfrog Safety Standards: The Potential Benefits of Universal Adoption (2000) (The Leapfrog Group, Washington, DC) Google Scholar
  • Chaudhry B., Wang J., Wu S., Maglione M., Mojica W., Roth E., et al. Systematic review: Impact of health information technology on quality, efficiency, and costs of medical care. Ann. Internal Medicine (2006) 144:E-12–E-22CrossrefGoogle Scholar
  • Cohen M. D., Bacdayan P. Organizational routines are stored as procedural memory: Evidence from a laboratory study. Organ. Sci. (1994) 5(4):554–568LinkGoogle Scholar
  • Davidson E., Chiasson M. Contextual influences on technology use mediation: A comparative analysis of electronic medical record systems. Eur. J. Inform. Systems (2005) 14(1):6–18CrossrefGoogle Scholar
  • Deci E. L., Ryan R. M.Intrinsic Motivation and Self-Determination in Human Behavior (1985) (Springer, New York) CrossrefGoogle Scholar
  • DeSanctis G., Poole M. S. Capturing the complexity in advanced technology use: Adaptive structuration theory. Organ. Sci. (1994) 5(2):121–147LinkGoogle Scholar
  • DesRoches C. M., Campbell E. G., Rao S. R., Donelan K., Ferris T. G., Jha A., et al. Electronic health records in ambulatory care—A national survey of physicians. New England J. Medicine (2008) 359(1):50–60CrossrefGoogle Scholar
  • Devaraj S., Kohli R. Information technology payoff in the health-care industry: A longitudinal study. J. Management Inform. Systems (2000) 16(4):41–67CrossrefGoogle Scholar
  • Devaraj S., Kohli R. Performance impacts of information technology: Is actual usage the missing link? Management Sci. (2003) 49(3):273–289LinkGoogle Scholar
  • Dy S. M., Garg P., Nyberg D., Dawson P. B., Pronovost P. J., Morlock L., et al. Critical pathway effectiveness: Assessing the impact of patient, hospital care, and pathway characteristics using qualitative comparative analysis. Health Services Res. (2005) 40(2):499–516CrossrefGoogle Scholar
  • Edmondson A. C., Bohmer R. M., Pisano G. P. Disrupted routines: Team learning and new technology implementation in hospitals. Admin. Sci. Quart. (2001) 46(4):685–716CrossrefGoogle Scholar
  • Embi P. J., Yackel T. R., Logan J. R., Bowen J. L., Cooney T. G., Gorman P. N. Impacts of computerized physician documentation in a teaching hospital: Perceptions of faculty and resident physicians. J. Amer. Medical Informatics Assoc. (2004) 11(4):300–309CrossrefGoogle Scholar
  • Feldman M. S. Resources in emerging structures and processes of change. Organ. Sci. (2004) 15(3):295–309LinkGoogle Scholar
  • Feldman M. S., Pentland B. T. Reconceptualizing organizational routines as a source of flexibility and change. Admin. Sci. Quart. (2003) 48(1):94–118CrossrefGoogle Scholar
  • Gawande A.Complications: A surgeon's Notes on An Imperfect Science (2002) (MacMillan, Boston) Google Scholar
  • Gittell J. H. Coordinating mechanisms in care provider groups: Relational coordination as a mediator and input uncertainty as a moderator of performance effects. Management Sci. (2002) 48(11):1408–1426LinkGoogle Scholar
  • Goldzweig C. L., Towfigh A., Maglione M., Shekelle P. G. Costs and benefits of health information technology: New trends from the literature. Health Affairs (2009) 28(2):w282–w293CrossrefGoogle Scholar
  • Greenhalgh T. Role of routines in collaborative work in healthcare organisations. British Medical J. (2008) 337(1, November 17):a2448CrossrefGoogle Scholar
  • Halbesleben J. R., Wakefield D. S., Wakefield B. J. Work-arounds in health care settings: Literature review and research agenda. Health Care Management Rev. (2008) 33(1):2–12CrossrefGoogle Scholar
  • Hillestad R., Bigelow J., Bower A., Girosi F., Meili R., Scoville R., et al. Can electronic medical record systems transform health care? Potential health benefits, savings, and costs. Health Affairs (2005) 24(5):1103–1117CrossrefGoogle Scholar
  • Institute of Medicine ReportTo Err Is Human Being (1999) (Washington, DC)Google Scholar
  • Jha A. K., DesRoches C. M., Campbell E. G., Donelan K., Rao S. R., Ferris T. G., et al. Use of electronic health records in U.S. hospitals. New England J. Medicine (2009) 360(16):1628–1638CrossrefGoogle Scholar
  • Kaushal R., Shojania K. G., Bates D. W. Effects of computerized physician order entry and clinical decision support systems on medication safety: A systematic review. Arch. Internal Medicine (2003) 163(12):1409–1416CrossrefGoogle Scholar
  • Kohli R., Devaraj S. Contribution of institutional DSS to organizational performance: Evidence from a longitudinal study. Decision Support Systems (2004) 37(1):103–118CrossrefGoogle Scholar
  • Kohn L. T., Corrigan J. M., Donaldson M. S.To Err Is Human: A Safer Health Care System (2000) (National Academy Press, Washington, DC) Google Scholar
  • Lapointe L., Rivard S. A triple take on information system implementation. Organ. Sci. (2007) 18(1):89–107LinkGoogle Scholar
  • Lapointe L., Rivard S. A multilevel model of resistance to information technology implementation. MIS Quart. (2005) 29(3):461–491CrossrefGoogle Scholar
  • Leape L. L., Berwick D. M. Five years after to err is human: What have we learned? JAMA (2005) 293(19):2384–2390CrossrefGoogle Scholar
  • Mannion R., Harrison S., Jacobs R., Konteh F., Walshe K., Davies H. T. From cultural cohesion to rules and competition: The trajectory of senior management culture in English NHS hospitals, 2001–2008. J. Roy. Soc. Medicine (2009) 102(8):332–336CrossrefGoogle Scholar
  • Markus M. L., Silver M. S. A foundation for the study of IT effects: A new look at DeSanctis and Poole's concepts of structural features and spirit. J. Assoc. Inform. Systems (2008) 9(10):Article 5Google Scholar
  • Mogård H. T., Bunch E. H., Moen A. Implementing communication systems in the community health services. The health care workers experiences. Stud. Health Tech. Informatics (2006) 124:347–355Google Scholar
  • Nelson R. R., Winter S. G. Evolutionary theorizing in economics. J. Econom. Perspect. (2002) 16(2):23–46CrossrefGoogle Scholar
  • Nembhard I. M., Alexander J. A., Hoff T. J., Ramanujam R. Why does the quality of health care continue to lag? Insights from management research. Acad. Management Perspect. (2009) 23(1):24–42CrossrefGoogle Scholar
  • Niazkhani Z., Pirnejad H., Berg M., Aarts J. The impact of computerized provider order entry systems on inpatient clinical workflow: A literature review. J. Amer. Medical Informatics Assoc. (2009) 16(4):539–549CrossrefGoogle Scholar
  • Orlikowski W. J., Scott S. V. Chapter 10: Sociomateriality: Challenging the separation of technology, work and organization. Acad. Management Annals (2008) 2:433–474CrossrefGoogle Scholar
  • Patterson E. S., Rogers M. L., Chapman R. J., Render M. L. Compliance with intended use of bar code medication administration in acute and long-term care: An observational study. Human Factors: J. Human Factors Ergonomics Soc. (2006) 48(1):15–22CrossrefGoogle Scholar
  • Pentland B. T. Conceptualizing and measuring variety in the execution of organizational work processes. Management Sci. (2003) 49(7):857–870LinkGoogle Scholar
  • Pentland B. T., Feldman M. S. Narrative networks: Patterns of technology and organization. Organ. Sci. (2007) 18(5):781–795LinkGoogle Scholar
  • Pentland B. T., Feldman M. S. Designing routines: On the folly of designing artifacts, while hoping for patterns of action. Inform. Organ. (2008) 18(4):235–250CrossrefGoogle Scholar
  • Ren Y., Kiesler S., Fussell S. Multiple group coordination in complexand dynamic task environments: Interruptions, coping mechanisms, andtechnology recommendations. J. Management Inform. Systems (2008) 25(1):105–130CrossrefGoogle Scholar
  • Simon S. R., Kaushal R., Cleary P. D., Jenter C. A., Volk L. A., Poon E. G., et al. Correlates of electronic health record adoption in office practices: A statewide survey. J. Amer. Medical Informatics Assoc. (2007) 14(1):110–117CrossrefGoogle Scholar
  • Scott J. T., Rundall T. G., Vogt T. M., Hsu J. Kaiser Permanente's experience of implementing an electronic medical record: A qualitative study. British Medical J. (2005) 331(7528):1313–1316CrossrefGoogle Scholar
  • Tucker A. L., Nembhard I. M., Edmondson A. C. Implementing new practices: An empirical study of organizational learning in hospital intensive care units. Management Sci. (2007) 53(6):894–907LinkGoogle Scholar
  • Vestal K. Nursing and the art of the workaround. Nurse Leader (2008) 6(4):8–9CrossrefGoogle Scholar
  • Weick K. E., Sutcliffe K. M. Mindfulness and the quality of organizational attention. Organ. Sci. (2006) 17(4):514–524LinkGoogle Scholar
  • Weir C. R., Hurdle J. F., Felgar M. A., Hoffman J. M., Roth B., Nebeker J. R. Direct text entry in electronic progress notes. Methods Inform. Medicine (2003) 42(1):61–67CrossrefGoogle Scholar
  • Winter S. G. Understanding dynamic capabilities. Strategic Management J. (2003) 24(10):991–995CrossrefGoogle Scholar
  • Wright S. M., Kern D. E., Kolodner K., Howard D. M., Brancati F. L. Attributes of excellent attending-physician role models. New England J. Medicine (1998) 339(27):1986–1993CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.