Social Media, Knowledge Sharing, and Innovation: Toward a Theory of Communication Visibility

Published Online:https://doi.org/10.1287/isre.2014.0536

References

  • Allen TJ (1977) Managing the Flow of Technology (MIT Press, Cambridge, MA).Google Scholar
  • Argote L, Gruenfeld DH, Naquin C (2000) Group learning in organizations. Turner M, ed. Groups at Work (Lawrence Erlbaum, Hillsdale, NJ), 369–411.Google Scholar
  • Argote L, Ingram P, Levine JM, Moreland RL (2000) Knowledge transfer in organizations: Learning from the experience of others. Organ. Behav. Human Decision Processes 82(1):1–8.CrossrefGoogle Scholar
  • Austin JR (2003) Transactive memory in organizational groups: The effects of content, consensus, specialization, and accuracy on group performance. J. Applied Psych. 88(5):866–878.CrossrefGoogle Scholar
  • Benbasat I, Goldstein DK, Mead M (1987) The case research strategy in studies of information systems. MIS Quart. 11(3):369–386.CrossrefGoogle Scholar
  • Bowker G, Timmermans S, Star SL (1995) Infrastructure and organizational transformation: Classifying nurses' work. Orlikowski W, Walsham G, Jones M, DeGross JD, eds. Information Technology and Changes in Organizational Work (Chapman and Hall, London), 344–370.Google Scholar
  • Brandon DP, Hollingshead AB (2004) Transactive memory systems in organizations: Matching tasks, expertise, and people. Organ. Sci. 15(6):633–644.LinkGoogle Scholar
  • Brown JS, Duguid P (2000) The Social Life of Information (Harvard Business School Press, Cambridge, MA).Google Scholar
  • Burt RS (2004) Structural holes and good ideas. Amer. J. Sociol. 110(2):349–399.CrossrefGoogle Scholar
  • Choi SY, Lee H, Yoo Y (2010) The impact of information technology and transactive memory systems on knowledge sharing, application, and team performance: A field study. MIS Quart. 34(4):855–870.CrossrefGoogle Scholar
  • Ciborra C (1997) De profundis? Deconstructing the concept of strategic alignment. Scandinavian J. Inform. Systems 9(1):67–82.Google Scholar
  • Cramton CD, Orvis KL, Wilson JM (2007) Situation invisibility and attribution in distributed collaborations. J. Management 33(4):525–546.CrossrefGoogle Scholar
  • Cress U, Kimmerle J, Hesse FW (2006) Information exchange with shared databases as a social dilemma: The effect of metaknowledge, bonus systems, and costs. Comm. Res. 33(5):370–390.CrossrefGoogle Scholar
  • Cummings JN, Espinosa JA, Pickering CK (2009) Crossing spatial and temporal boundaries in globally distributed projects: A relational model of coordination delay. Inform. Systems Res. 20(3):420–439.LinkGoogle Scholar
  • Cyert RM, March JG (1963) A Behavioral Theory of the Firm, 2nd ed. (Prentice Hall, New York).Google Scholar
  • Dey AK, de Guzman E (2006) From awareness to connectedness: The design and deployment of presence displays. Grinter R, Rodden T, Aoki P, Cutrell E, Jeffries R, Olson G, eds. Proc. Sigchi Conf. Human Factors Comput. Systems (ACM Press, New York), 899–908.CrossrefGoogle Scholar
  • DiMicco J, Millen DR, Geyer W, Dugan C, Brownholtz B, Muller M (2008) Motivations for social networking at work. Proc. 2008 ACM Conf. Comput. Supported Cooperative Work (ACM Press, New York), 711–720.CrossrefGoogle Scholar
  • Dourish P, Bellotti V (1992) Awareness and coordination in shared workspaces. Turner J, Kraut RE, eds. CSCW'92: Proc. Conf. Comput.-Supported Cooperative Work (ACM Press, New York), 107–114.CrossrefGoogle Scholar
  • Erickson I (2010) Geography and community: New forms of interaction among people and places. Amer. Behav. Scientist 53(8):1194–1207.CrossrefGoogle Scholar
  • Fleiss JL (1971) Measuring nominal scale agreement among many raters. Psych. Bull. 76(5):378–382.CrossrefGoogle Scholar
  • Gardner W (1992) Lessons in organizational dramaturgy: The art of impression management. Organ. Dynam. 21(1):33–46.CrossrefGoogle Scholar
  • Gibbs JL, Rozaidi NA, Eisenberg J (2013) Overcoming the “ideology of openness”: Probing the affordances of social media for organizational knowledge sharing. J. Comput. Mediated Comm. 19(1):102–120.CrossrefGoogle Scholar
  • Gioia DA, Manz CC (1985) Linking cognition and behavior: A script processing interpretation of vicarious learning. Acad. Management Rev. 10(3):527–539.CrossrefGoogle Scholar
  • Glaser B (1965) The constant comparative method of qualitative analysis. Soc. Problems 12(4):436–445.CrossrefGoogle Scholar
  • Glaser B (1978) Theoretical Sensitivity (The Sociological Press, Mill Valley, CA).Google Scholar
  • Goffman E (1959) The Presentation of Self in Everyday Life (Doubleday Anchor, Garden City, NY).Google Scholar
  • Hampton KN, Lee C-J, Her EJ (2011) How new media affords network diversity: Direct and mediated access to social capital through participation in local social settings. New Media Soc. 13(7):1031–1049.CrossrefGoogle Scholar
  • Hansen MT (1999) The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Admin. Sci. Quart. 44(1):82–111.CrossrefGoogle Scholar
  • Hargadon AB (2002) Brokering knowledge: Linking learning and innovation. Res. Organ. Behav. 24:41–85.CrossrefGoogle Scholar
  • Heald MR, Contractor N, Koehly LM, Wasserman S (1998) Formal and emergent predictors of coworkers' perceptual congruence on an organization’s social structure. Human Comm. Res. 24(4):536–563.CrossrefGoogle Scholar
  • Hollingshead AB (1998a) Communication, learning, and retrieval in transactive memory systems. J. Experimental Soc. Psych. 34(5):423–442.CrossrefGoogle Scholar
  • Hollingshead AB (1998b) Retrieval processes in transactive memory systems. J. Personality Soc. Psych. 74(3):659–671.CrossrefGoogle Scholar
  • Jackson P, Klobas J (2008) Transactive memory systems in organizations: Implications for knowledge directories. Decision Support Systems 44(2):409–424.CrossrefGoogle Scholar
  • Jarrahi MH, Sawyer S (2013) Social technologies, informal knowledge practices, and the enterprise. J. Organ. Comput. Electronic Commerce 23(1):110–137.CrossrefGoogle Scholar
  • Jarvenpaa SL, Majchrzak A (2008) Knowledge collaboration among professionals protecting nation security: Role of transactive memories in ego-centered knowledge networks. Organ. Sci. 19(2):260–276.LinkGoogle Scholar
  • Kankanhalli A, Tan BCY, Wei K-K (2005) Contributing knowledge to electronic repositories: An empirical investigation. MIS Quart. 29(1):113–143.CrossrefGoogle Scholar
  • Katila R, Chen E (2008) Effects of search timing on innovation: The value of not being in sync with rivals. Admin. Sci. Quart. 53(4):593–625.CrossrefGoogle Scholar
  • Keen A (2012) Digital Vertigo (St. Martin’s Press, New York).Google Scholar
  • Keitzmann JH, Hermlens K, McCarthy IP, Silvester BS (2011) Social media? Get serious! Understanding the functional building blocks of social media. Bus. Horizons 54(3):241–251.CrossrefGoogle Scholar
  • Kim J-Y, Miner AS (2007) Vicarious learning from the failures and near-failures of others: Evidence from the U.S. commercial banking industry. Acad. Management J. 60(3):687–714.CrossrefGoogle Scholar
  • Kinnaird P, Dabbish L, Kiesler S (2012) Workflow transparency in a microtask marketplace. Proc. Group '12 (ACM Press, New York), 281–284.CrossrefGoogle Scholar
  • Lampe C, Ellison N, Steinfield C (2006) A face (book) in the crowd: Social searching vs. social browsing. Proc. Annual Conf. Comput. Supported Cooperative Work (ACM Press, New York), 167–170.CrossrefGoogle Scholar
  • Lapré MA, Van Wassenhove LN (2001) Creating and transferring knowledge for productivity improvement in factories. Management Sci. 47(10):1311–1325.LinkGoogle Scholar
  • Leonardi PM, Treem JW (2012) Knowledge management technology as a stage for strategic self-presentation: Implications for knowledge sharing in organizations. Inform. Organ. 22(1):37–59.CrossrefGoogle Scholar
  • Leonardi PM, Huysman M, Steinfield C (2013) Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. J. Comput.-Mediated Comm. 19(1):1–19.CrossrefGoogle Scholar
  • Liang D, Moreland R, Argote L (1995) Group versus individual training and group performance: The mediating role of transactive memory. Personality Soc. Psych. Bull. 21(4):384–393.CrossrefGoogle Scholar
  • Liebeskind JP (1996) Knowledge, strategy and the theory of the firm. Strategic Management J. 17(2):93–107.CrossrefGoogle Scholar
  • Majchrzak A, Cooper LP, Neece OE (2004) Knowledge reuse for innovation. Management Sci. 50(2):174–188.LinkGoogle Scholar
  • March JG (1991) Exploration and exploitation in organizational learning. Organ. Sci. 2(1):71–87.LinkGoogle Scholar
  • Miles MB, Huberman AM (1994) Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed. (Sage Publications, Thousand Oaks, CA).Google Scholar
  • Nardi BA, Engeström Y (1999) A web on the wind: The structure of invisible work. Comput. Supported Cooperative Work 8(1):1–8.CrossrefGoogle Scholar
  • Newell S, Robertson M, Scarbrough H, Swan J (2009) Managing Knowledge Work and Innovation (Palgrave Macmillan, Basingstoke, UK).CrossrefGoogle Scholar
  • Palazzolo ET, Serb DA, She YC, Su CK, Contractor NS (2006) Coevolution of communication and knowledge networks in transactive memory systems: Using computational models for theoretical development. Comm. Theory 16(2):223–250.CrossrefGoogle Scholar
  • Peltokorpi V (2008) Transactive memory systems. Rev. General Psych. 12(4):378–394.CrossrefGoogle Scholar
  • Reagans R, McEvily B (2003) Network structure and knowledge transfer: The effects of cohesion and range. Admin. Sci. Quart. 48(2):240–267.CrossrefGoogle Scholar
  • Reagans R, Argote L, Brooks D (2005) Individual experience and experience working together: Predicting learning rates from knowing who knows what and knowing how to work together. Management Sci. 51(6):869–881.LinkGoogle Scholar
  • Ren Y, Argote L (2011) Transactive memory systems 1985–2010: An integrative framework of key dimensions, antecedents, and consequences. Acad. Management Ann. 5(1):189–229.CrossrefGoogle Scholar
  • Ren Y, Carley KM, Argote L (2006) The contingent effects of transactive memory: When is it more beneficial to know what others know? Management Sci. 52(5):671–682.LinkGoogle Scholar
  • Strauss A, Corbin J (1998) Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory, 2nd ed. (Sage Publications, Thousand Oaks, CA).Google Scholar
  • Suchman L (2007) Human–Machine Reconfigurations: Plans and Situated Actions (Cambridge University Press, New York).Google Scholar
  • Szulanski G, Jensen RJ (2006) Presumptive adaptation and the effectiveness of knowledge transfer. Strategic Management J. 27(10):937–957.CrossrefGoogle Scholar
  • Tortoriello M, Reagans R, McEvily B (2012) Bridging the knowledge gap: The influence of strong ties, network cohesion, and network range on the transfer of knowledge between organizational units. Organ. Sci. 23(4):1024–1039.LinkGoogle Scholar
  • Treem JW, Leonardi PM (2012) Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Comm. Yearbook 36:143–189.Google Scholar
  • Von Hippel E, Tyre MJ (1995) How learning by doing is done: Problem identification in novel process equipment. Res. Policy 24(1):1–12.CrossrefGoogle Scholar
  • Walsham G (2002) What can knowledge management systems deliver? Management Comm. Quart. 16(2):267–273.CrossrefGoogle Scholar
  • Wasko MM, Faraj S (2005) Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quart. 29(1):35–57.CrossrefGoogle Scholar
  • Wegner DM (1987) Transactive memory: A contemporary analysis of group mind. Mullen B, Goethals G, eds. Theories of Group Behavior (Springer-Verlag, New York), 185–208.CrossrefGoogle Scholar
  • Wegner DM (1995) A computer network model of human transactive memory. Soc. Cognition 13(3):319–339.CrossrefGoogle Scholar
  • Weick KE (1995) Sensemaking in Organizations (Sage Publications, Thousand Oaks, CA).Google Scholar
  • Yuan Y, Fulk J, Shumate M, Monge PR, Bryant JA, Matsaganis M (2005) Individual participation in organizational information commons. The impact of team level social influence and technology-specific competence. Human Comm. Res. 31(2):212–240.CrossrefGoogle Scholar
  • Yuan YC, Fulk J, Monge PR (2007) Access to information in connective and communal transactive memory systems. Comm. Res. 34(2):131–155.CrossrefGoogle Scholar
  • Zuboff S (1988) In the Age of the Smart Machine: The Future of Work and Power (Basic Books, New York).Google Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.