Doing Business with Strangers: Reputation in Online Service Marketplaces

References

• Agrawal A, Horton J, Lacetera N, Lyons E (2013a) Digitization and the contract labor market: A research agenda. Economics of Digitization (University of Chicago Press, Chicago).Crossref, Google Scholar
• Agrawal AK, Lacetera N, Lyons E (2013b) Does information help or hinder job applicants from less developed countries in online markets? Technical report, National Bureau of Economic Research, Cambridge, MA.Google Scholar
• Ai C, Norton EC (2003) Interaction terms in logit and probit models. Econom. Lett. 80(1):123–129.Crossref, Google Scholar
• Allon G, Bassamboo A, Çil EB (2012) Large-scale service marketplaces: The role of the moderating firm. Management Sci. 58(10):1854–1872.Link, Google Scholar
• Archak N, Ghose A, Ipeirotis PG (2011) Deriving the pricing power of product features by mining consumer reviews. Management Sci. 57(8):1485–1509.Link, Google Scholar
• Arora A, Forman C (2007) Proximity and information technology outsourcing: How local are IT services markets? J. Management Inform. Systems 24(2):73–102.Crossref, Google Scholar
• Bajari P, Hortaçsu A (2003) The winner’s curse, reserve prices, and endogenous entry: Empirical insights from eBay auctions. RAND J. Econom. 34(2):329–355.Crossref, Google Scholar
• Bajari P, Hortaçsu A (2004) Economic insights from Internet auctions. J. Econom. Literature 42(2):457–486.Crossref, Google Scholar
• Bakos Y, Dellarocas C (2011) Cooperation without enforcement? A comparative analysis of litigation and online reputation as quality assurance mechanisms. Management Sci. 57(11): 1944–1962.Link, Google Scholar
• Bird S, Klein E, Loper E (2009) Natural Language Processing with Python (O’Reilly, Sebastopol, CA).Google Scholar
• Bolton GE, Katok E, Ockenfels A (2004) How effective are electronic reputation mechanisms? An experimental investigation. Management Sci. 50(11):1587–1602.Link, Google Scholar
• Cabral L, Hortaçsu A (2010) The dynamics of seller reputation: Evidence from eBay. J. Indust. Econom. 58(1):54–78.Crossref, Google Scholar
• Chevalier JA, Mayzlin D (2006) The effect of word of mouth on sales: Online book reviews. J. Marketing Res. 43(3):345–354.Crossref, Google Scholar
• Dellarocas C (2003) The digitization of word of mouth: Promise and challenges of online feedback mechanisms. Management Sci. 49(10):1407–1424.Link, Google Scholar
• Dellarocas C (2006) Reputation mechanisms. Hendershott T, ed. Handbook on Information Systems and Economics (Emerald Group Publishing, Bingley, UK), 629–660.Crossref, Google Scholar
• Dellarocas C, Wood CA (2008) The sound of silence in online feedback: Estimating trading risks in the presence of reporting bias. Management Sci. 54(3):460–476.Link, Google Scholar
• Economist, The (2010) A clouded future: Online services that match freelancers with piecework are growing in hard times. The Economist (May 13), http://www.economist.com/node/16116919.Google Scholar
• Edelman B (2011) Adverse selection in online trust certifications and search results. Electronic Commerce Res. Appl. 10(1):17–25.Crossref, Google Scholar
• Elmaghraby W (2004) Auctions and pricing in e-marketplaces. Handbook Quant. Supply Chain Anal., Internat. Ser. Oper. Res. Management Sci. 74:213–245.Crossref, Google Scholar
• Elmaghraby WJ (2000) Supply contract competition and sourcing policies. Manufacturing Service Oper. Management 2(4):350–371.Link, Google Scholar
• Forman C, Ghose A, Wiesenfeld B (2008) Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets. Inform. Systems Res. 19(3): 291–313.Link, Google Scholar
• Friedman E, Resnick P (2001) The social cost of cheap pseudonyms. J. Econom. Management Strategy 10(2):173–199.Crossref, Google Scholar
• Gefen D, Carmel E (2008) Is the world really flat? A look at offshoring in an online programming marketplace. MIS Quart. 32(2):367–384.Crossref, Google Scholar
• Ghani E, Kerr WR, Stanton CT (2012) Diasporas and outsourcing: Evidence from oDesk and India. Technical report, National Bureau of Economic Research, Cambridge, MA.Google Scholar
• Ghose A, Panagiotis I, Sundararajan A (2009) The dimensions of reputation in electronic markets. Working paper, CeDER-06-02, New York University Center for Digital Economy Research, New York.Crossref, Google Scholar
• Gray HM, Gray K, Wegner DM (2007) Dimensions of mind perception. Science 315(5812):619.Crossref, Google Scholar
• Gulati R (1995) Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Acad. Management J. 38(1):85–112.Crossref, Google Scholar
• Hipple S (2010) Self-employment in the United States. Monthly Labor Rev. 133(9):17–32.Google Scholar
• Horton J (2010) Online labor markets. Proc. Workshop Internet Network Econom. 515–522.Crossref, Google Scholar
• Klein B, Leffler KB (1981) The role of market forces in assuring contractual performance. J. Political Econom. 89(4):615–641.Crossref, Google Scholar
• Kossinets G, Watts DJ (2009) Origins of homophily in an evolving social network. Amer. J. Sociology 115(2):405–450.Crossref, Google Scholar
• Kreps DM, Wilson R (1982) Reputation and imperfect information. J. Econom. Theory 27(2):253–279.Crossref, Google Scholar
• Kreps DM, Milgrom P, Roberts J, Wilson R (1982) Rational cooperation in the finitely repeated prisoners’ dilemma. J. Econom. Theory 27(2):245–252.Crossref, Google Scholar
• Lin M, Lucas HC Jr, Shmueli G (2013) Research commentary—Too big to fail: Large samples and the p-value problem. Inform. Systems Res. 24(4):906–917.Link, Google Scholar
• Mailath GJ, Samuelson L (2006) Repeated Games and Reputations: Long-run Relationships (Oxford University Press, Oxford, UK).Crossref, Google Scholar
• Malone TW, Laubacher RJ (1998) The dawn of the e-lance economy. Harvard Bus. Rev. 76(5):144–152.Google Scholar
• McFadden D (1973) Conditional logit analysis of qualitative choice behavior. Zarembka P, ed. Frontiers in Econometrics (Wiley, New York), 105–135.Google Scholar
• Mill R (2011) Hiring and learning in online global labor markets. Working paper, NET Institute 11-17, http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1957962.Crossref, Google Scholar
• Pallais A (2014) Inefficient hiring in entry-level labor markets. Amer. Econom. Rev. 104(11):3565–3599.Crossref, Google Scholar
• Pinker EJ, Seidmann A, Vakrat Y (2003) Managing online auctions: Current business and research issues. Management Sci. 49(11):1457–1484.Link, Google Scholar
• Resnick P, Zeckhauser R (2002) Trust among strangers in Internet transactions: Empirical analysis of eBay’s reputation system. Baye MR, ed. The Economics of the Internet and E-Commerce, Vol. 11 (Emerald Group Publishing, Bingley, UK), 127–157.Crossref, Google Scholar
• Resnick P, Kuwabara K, Zeckhauser R, Friedman E (2000) Reputation systems. Comm. ACM 43(12):45–48.Crossref, Google Scholar
• Resnick P, Zeckhauser R, Swanson J, Lockwood K (2006) The value of reputation on eBay: A controlled experiment. Experiment. Econom. 9(2):79–101.Crossref, Google Scholar
• Snir EM, Hitt LM (2003) Costly bidding in online markets for IT services. Management Sci. 49(11):1504–1520.Link, Google Scholar
• Spence M (1973) Job market signaling. Quart. J. Econom. 87(3): 355–374.Crossref, Google Scholar
• Stanton C, Thomas C (2012) Landing the first job: The value of intermediaries in online hiring. SSRN Scholarly Paper, http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1862109.Google Scholar
• Terwiesch C, Xu Y (2008) Innovation contests, open innovation, and multiagent problem solving. Management Sci. 54(9):1529–1543.Link, Google Scholar
• Tunca TI, Zenios SA (2006) Supply auctions and relational contracts for procurement. Manufacturing Service Oper. Management 8(1):43–67.Link, Google Scholar
• Tunca TI, Wu DJ, Zhong FV (2014) An empirical analysis of price, quality, and incumbency in procurement auctions. Manufacturing Service Oper. Management 16(3):346–364.Link, Google Scholar
• Waytz A, Cacioppo J, Epley N (2010) Who sees human? The stability and importance of individual differences in anthropomorphism. Perspect. Psych. Sci. 5(3):219–232.Crossref, Google Scholar
• Yang Y, Chen P-Y, Banker R (2011) Winner determination of open innovation contests in online markets. Proc. Internat. Conf. Inform. Systems, Shanghai, China.Google Scholar