Understanding Consumers’ Attitudes Toward Controversial Information Technologies: A Contextualization Approach

References

• Agaku IT, Adisa AO, Ayo-Yusuf OA, Connolly GN (2014) Concern about security and privacy, and perceived control over collection and use of health information are related to withholding of health information from healthcare providers. J. Amer. Medical Informatics Assoc. 21(2):374–378.Crossref, Google Scholar
• Al-Harby F, Qahwaji R, Kamala M (2008) The feasibility of biometrics authentication in e-commerce: User acceptance. Nunes MB, Isaías P, Ifenthaler D, eds. Proc. IADIS Internat. Conf. WWW/Internet (IADIS, Freiburg, Germany), 527–531.Google Scholar
• Allison PD (1999) Multiple Regression: A Primer (Pine Forge Press, Thousand Oaks, CA).Google Scholar
• Arcand M, Nantel J, Arles-Dufour M, Vincent A (2007) The impact of reading a web site’s privacy statement on perceived control over privacy and perceived trust. Online Inform. Rev. 31(5):664–681.Crossref, Google Scholar
• Bagozzi RP (2007) The legacy of the technology acceptance model and a proposal for a paradigm shift. J. Assoc. Inform. Systems 8(4):244–254.Google Scholar
• Baker EW, Al-Gahtani SS, Hubona GS (2010) Cultural impacts on acceptance and adoption of information technology in a developing country. J. Global Inform. Management 18(3):35–58.Crossref, Google Scholar
• Bandyopadhyay S (2011) Online privacy concerns of Indian consumers. Internat. Business Econom. Res. J. 10(2):93–100.Google Scholar
• Bateson JEG, Hui MK (1992) The ecological validity of photographic slides and videotapes in simulating the service setting. J. Consumer Res. 19(2):271–282.Crossref, Google Scholar
• Baumann C, Hamin H, Tung RL (2012) Share of wallet in retail banking: A comparison of Caucasians in Canada and Australia vis-à-vis Chinese in China and overseas Chinese. Internat. J. Bank Marketing 30(2):88–101.Crossref, Google Scholar
• Bredahl L (2001) Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods—Results of a cross-national survey. J. Consumer Policy 24(1):23–61.Crossref, Google Scholar
• Bria A, Gessler F, Queseth O, Stridh R, Unbehaun M, Wu J, Zander J (2001) 4th-generation wireless infrastructures: Scenarios and research challenges. IEEE Personal Comm. 8(6):25–31.Crossref, Google Scholar
• Brown SA, Venkatesh V (2005) Model of adoption of technology in households: A baseline model test and extension incorporating house-hold life cycle. MIS Quart. 29(3):399–426.Crossref, Google Scholar
• Byun S, Byun S-E (2013) Exploring perceptions toward biometric technology in service encounters: A comparison of current users and potential adopters. Behav. Inform. Tech. 32(3):217–230.Crossref, Google Scholar
• Cazier JA, Jensen AS, Dave DS (2008) The impact of consumer perceptions of information privacy and security risks on the adoption of residual RFID technologies. Comm. Assoc. Inform. Systems 23(1):235–256.Google Scholar
• Chen D, Zhao H (2012) Data security and privacy protection issues in cloud computing. Yang G, ed. Proc. 2012 Internat. Conf. Comput. Sci. Electronics Engrg., Vol. 1 (IEEE Computer Society, Los Alamitos, CA), 647–651.Crossref, Google Scholar
• Chin WW (1998) The partial least squares approach for structural equation modeling. Marcoulides GA, ed. Modern Methods for Business Research (Lawrence Erlbaum, Mahwah, NJ), 295–336.Google Scholar
• Chin WW (2010) How to write up and report PLS analyses. Esposito Vinzi V, Chin WW, Henseler J, Wang H, eds. Handbook of Partial Least Squares: Concepts, Methods and Applications (Springer, Berlin Heidelberg), 655–690.Crossref, Google Scholar
• Clarke R (1999) Internet privacy concerns confirm the case for intervention. Comm. ACM 42:60–67.Crossref, Google Scholar
• Clodfelter R (2010) Biometric technology in retailing: Will consumers accept fingerprint authentication? J. Retailing Consumer Services 17:181–188.Crossref, Google Scholar
• Colwell SR, Aung M, Kanetkar V, Holden AL (2008) Toward a measure of service convenience: Multiple-item scale development and empirical test. J. Services Marketing 22(2):160–169.Crossref, Google Scholar
• Culnan MJ, Armstrong PK (1999) Information privacy concerns, procedural fairness, and impersonal trust: An empirical investigation. Organ. Sci. 10(1):104–115.Link, Google Scholar
• Culnan MJ, Bies R (2003) Consumer privacy: Balancing economic and justice considerations. J. Social Issues 59(2):323–342.Crossref, Google Scholar
• Dinev T, Hart P (2006) An extended privacy calculus model for e-commerce transactions. Inform. Systems Res. 17(1):61–80.Link, Google Scholar
• Dinev T, Bellotto M, Hart P, Russo V, Serra I, Colautti C (2006) Privacy calculus model in e-commerce—A study of Italy and the United States. Eur. J. Inform. Systems 15:389–402.Crossref, Google Scholar
• Ennis J (2012) Swapping PINs for palms—The potential of biometric technology in retail banking. Biometric Tech. Today 4:8–9.Crossref, Google Scholar
• Esposito Vinzi V, Trinchera L, Amato S (2010) PLS path modeling: From foundations to recent developments and open issues for model assessment and improvement. Esposito Vinzi V, Chin WW, Henseler J, Wang H, eds. Handbook of Partial Least Squares: Concepts, Methods and Applications (Springer, Berlin Heidelberg), 47–82.Crossref, Google Scholar
• Falk RF, Miller NB (1992) A Primer for Soft Modeling, 1st ed. (University of Akron Press, Akron, OH).Google Scholar
• Flavián C, Guinalíu M (2006) Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site. Indust. Management Data Systems 106(5):601–620.Crossref, Google Scholar
• Flavián C, Guinalíu M, Torres E (2005) The influence of corporate image on consumer trust: A comparative analysis in traditional versus Internet banking. Internet Res. 15(4):447–470.Crossref, Google Scholar
• Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J. Marketing Res. 18(1):39–50.Crossref, Google Scholar
• Frewer L, Lassen J, Kettlitz B, Scholdered J, Beekman V, Berdal KG (2004) Societal aspects of genetically modified foods. Food Chemical Toxicology 42:1181–1193.Crossref, Google Scholar
• Gefen D, Straub DW (2005) A practical guide to factorial validity using PLS-Graph: Tutorial and annotated example. Comm. Assoc. Inform. Systems 16:91–109.Google Scholar
• Gefen D, Karahanna E, Straub DW (2003) Trust and TAM in online shopping: An integrated model. MIS Quart. 27(1):51–90.Crossref, Google Scholar
• Gomez LM, Egan DE, Bowers C (1986) Learning to use a text editor: Some learner characteristics that predict success. Human Comput. Interaction 2:1–23.Crossref, Google Scholar
• Hassanein K, Head M (2007) Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping. Internat. J. Human-Comput. Stud. 65:689–708.Crossref, Google Scholar
• Herie M, Martin G (2002) Knowledge diffusion in social work: A new approach to bridging the gap. Soc. Work 47(1):85–95.Crossref, Google Scholar
• Hong W, Chan FK, Thong JY, Chasalow LC, Dhillon G (2014) A framework and guidelines for context-specific theorizing in information systems research. Inform. Systems Res. 25(1):111–136.Link, Google Scholar
• Hossain MA (2014) Exploring the perceived measures of privacy: RFID in public applications. Australasian J. Inform. Systems 18(2): 133–148.Crossref, Google Scholar
• Hossain MA, Dwivedi YK (2014) What improves citizens’ privacy perceptions toward RFID technology? A cross-country investigation using mixed method approach. Internat. J. Inform. Management 34(6):711–719.Crossref, Google Scholar
• Jain AK, Ross A, Prabhakar S (2004) An introduction to biometric recognition. IEEE Trans. Circuits Systems Video Tech. 14(1):14–20.Crossref, Google Scholar
• James T, Pirim T, Boswell K, Reithel B, Barkhi R (2006) Determining the intention to use biometric devices: An application and extension of the technology acceptance model. J. Organ. End User Comput. 18(3):1–24.Crossref, Google Scholar
• Johns G (2006) The essential impact of context on organizational behavior. Acad. Management Rev. 31(2):386–408.Crossref, Google Scholar
• Jones LA, Ant AI, Earp JB (2007) Towards understanding user perceptions of authentication technologies. Yu T, ed. Proc. 2007 ACM Workshop Privacy Electronic Soc. (ACM, New York), 91–98.Crossref, Google Scholar
• Keppel G (1991) Design and Analysis: A Researcher’s Handbook (Prentice-Hall, Englewood Cliffs, NJ).Google Scholar
• Kulviwat S, Bruner GC, Kumar A, Nasco SA, Clark T (2007) Toward a unified theory of consumer acceptance technology. Psych. Marketing 24(12):1059–1084.Crossref, Google Scholar
• Landis JR, Koch GG (1977) The measurement of observer agreement for categorical data. Biometrics 33(1):159–174.Crossref, Google Scholar
• Lee AS, Baskerville RL (2003) Generalizing generalizability in information systems research. Inform. Systems Res. 14(3):221–243.Link, Google Scholar
• Liang H, Xue Y (2009) Avoidance of information technology threats: A theoretical perspective. MIS Quart. 33(1):71–90.Crossref, Google Scholar
• Majchrzak A, Cotton J (1988) A longitudinal study of adjustment to technological change: From mass to computer-automated batch production. J. Occupational Psych. 61:43–66.Crossref, Google Scholar
• Meyers LS, Gamst G, Guarino AJ (2006) Applied Multivariate Research: Design and Interpretation (Sage Publications, Thousand Oaks, CA).Google Scholar
• Mick DG, Fournier S (1998) Paradoxes of technology: Consumer cognizance emotions, and coping strategies. J. Consumer Res. 25:123–143.Crossref, Google Scholar
• Miltgen CL, Popovic A, Oliveira T (2013) Determinants of end-user acceptance of biometrics: Integrating the “Big 3” of technology acceptance with privacy context. Decision Support Systems 56: 103–114.Crossref, Google Scholar
• Morosan C (2011) Customers’ adoption of biometric systems in restaurants: An extension of the technology acceptance model. J. Hospitality Marketing Management 20:661–690.Crossref, Google Scholar
• Morosan C (2012a) Understanding the antecedents of perceived value of registered traveler biometric systems. J. Hospitality Marketing Management 21:872–896.Crossref, Google Scholar
• Morosan C (2012b) Voluntary steps toward air travel security: An examination of travelers’ attitudes and intentions to use biometric systems. J. Travel Res. 51(4):436–450.Crossref, Google Scholar
• Morosan C (2012c) Theoretical and empirical considerations for guests’ perceptions of biometric systems in hotels: Extending the technology acceptance model. J. Hospitality Tourism Res. 36(52): 52–84.Crossref, Google Scholar
• Norman P, Searle A, Harrad R, Vedhara K (2003) Predicting adherence to eye patching in children with amblyopia: An application of protection motivation theory. British J. Health Psych. 8(1):67–82.Crossref, Google Scholar
• Oliver RL (1980) A cognitive model of the antecedents and consequences of satisfaction decisions. J. Marketing Res. 17(4):460–469.Crossref, Google Scholar
• Orlikowski W, Iacono C (2001) Research commentary: Desperately seeking the “IT” in IT research: A call to theorizing the IT artifact. Inform. Systems Res. 12(2):121–134.Link, Google Scholar
• Patil HK, Seshadri R (2014) Big data security and privacy issues in healthcare. Chen P, Jain H, eds. Proc. 2014 IEEE Internat. Congress Big Data (IEEE Computer Society, Los Alamitos, CA), 762–765.Crossref, Google Scholar
• Patil P, Palwe R, Kulkarni G, Belsare S, Koli K (2015) Cloud security issues. J. Inform. Engrg. Appl. 5(1):31–34.Google Scholar
• Pavlou PA, Liang H, Xue Y (2007) Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective. MIS Quart. 31(1):105–136.Crossref, Google Scholar
• Peter JP, Tarpey LX Sr (1975) A comparative analysis of three consumer decision strategies. J. Consumer Res. 2(1):29–37.Crossref, Google Scholar
• Prabhakar S, Pankatani S, Jain A (2003) Biometric recognition: Security and privacy concerns. IEEE Security Privacy 1(2):33–42.Crossref, Google Scholar
• Ringle CM, Wende S, Will A (2005) SmartPLS 3.2.0. SmartPLS, Hamburg, Germany.Google Scholar
• Rogers EM (2003) Elements of diffusion. Diffusion Innovations 5:1–38.Google Scholar
• Rogers RW (1975) A protection motivation theory of fear appeals and attitude change. J. Psych. 91:93–114.Crossref, Google Scholar
• Rousseau DM, Fried Y (2001) Location, location, location: Contextualizing organizational research. J. Organ. Behav. 22:1–13.Crossref, Google Scholar
• Sakharova I (2012) Payment card fraud: Challenges and solutions. Zeng D, Zhou L, Cukic B, Wang GA, Yang CC, eds. IEEE Internat. Conf. Intelligence Security Informatics (IEEE, Piscataway, NJ),227–234.Crossref, Google Scholar
• Schwartz SH (1992) Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. Experimental Social Psychology (Academic Press, San Diego).Crossref, Google Scholar
• Sheng H, Nah FF, Siau K (2008) An experimental study on U-commerce adoption: Impact of personalization and privacy concerns. J. Assoc. Inform. Systems 9(6):344–376.Google Scholar
• Smith HJ, Dinev T, Xu H (2011) Information privacy research: An interdisciplinary review. MIS Quart. 35(4):989–1016.Crossref, Google Scholar
• Straub D, Boudreau MC, Gefen D (2004) Validation guidelines for IS positivist research. Comm. Assoc. Inform. Systems 13(24):380–427.Google Scholar
• Straub DW (1989) Validating instruments in MIS research. MIS Quart. 13(2):147–169.Crossref, Google Scholar
• Straub ET (2009) Understanding technology adoption: Theory and future directions for informal learning. Rev. Educational Res. 79(2):625–649.Crossref, Google Scholar
• Strauss AL, Corbin J (1990) Basics of Qualitative Research (Sage, London).Google Scholar
• Tene O, Polonetsky J (2012) Privacy in the age of big data: A time for big decisions. Stanford Law Rev. Online 64:63–69.Google Scholar
• Tenenhaus M, Vinzi VE, Chatelin YM, Lauro C (2005) PLS path modeling. Computational Statist. Data Anal. 48:159–205.Crossref, Google Scholar
• Teo HH, Oh LB, Liu C, Wei KK (2003) An empirical study of the effects of interactivity on web user attitude. Internat. J. Human-Comput. Stud. 58(3):281–305.Crossref, Google Scholar
• Thomsen CJ, Borgida E, Lavine H (1995) The causes and consequences of personal involvement. Petty RE, Krosnick JA, eds. Attitude Strength: Antecedents and Consequences (Lawrence Erlbaum, Hillsdale, NJ), 191–214.Google Scholar
• Venkatesh V, Bala H (2008) Technology acceptance model 3 and a research agenda on interventions. Decision Sci. 39(2):273–315.Crossref, Google Scholar
• Venkatesh V, Thong JY, Xu X (2016) Unified theory of acceptance and use of technology: A synthesis and the road ahead. J. Assoc. Inform. Systems 17(5):328–376.Google Scholar
• Wagner N, Hassanein K, Head M (2010) Computer use by older adults: A multidisciplinary review. Comput. Human Behav. 26(5): 870–882.Crossref, Google Scholar
• Whetten DA (2009) An examination of the interface between context and theory applied to the study of Chinese organizations. Management Organ. Rev. 5(1):29–55.Crossref, Google Scholar
• Xu H (2007) The effects of self-construal and perceived control on privacy concerns. Rivard S, Webster J, eds. Proc. Twenty Eighth Internat. Conf. Inform. Systems (Curran Associates, Red Hook, NY), 1–14.Google Scholar
• Xu H, Dinev T, Smith J, Hart P (2011) Information privacy concerns: Linking individual perceptions with institutional privacy assurances. J. Assoc. Inform. Systems 12(12):798–824.Google Scholar
• Yoon C, Rolland E (2012) Knowledge-sharing in virtual communities: Familiarity, anonymity and self-determination theory. Behav. Inform. Tech. 31(11):1133–1143.Crossref, Google Scholar
• Yousafzai SY, Pallister JG, Foxall GR (2003) A proposed model of e-trust for electronic banking. Technovation 23:847–860.Crossref, Google Scholar