On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services

References

• Agerfalk PJ, Fitzgerald B (2008) Outsourcing to an unknown workforce: Exploring opensourcing as a global sourcing strategy. MIS Quart. 32(2):385–409.Crossref, Google Scholar
• Agerfalk PJ, Fitzgerald B, Slaughter SA (2009) Flexible and distributed information systems development: State of the art and research challenges. Inform. Systems Res. 20(3):317–328.Link, Google Scholar
• Akerlof G (1970) The market for “Lemons”: Quality uncertainty and the market mechanism. Quart. J. Econom. 84(3):488–500.Crossref, Google Scholar
• Alavi M, Leidner DE (2001) Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quart. 25(1):107–136.Crossref, Google Scholar
• Allon G, Bassamboo A, Cil EB (2012) Large-scale service markets: The role of the moderating firm. Management Sci. 58(10):1854–1872.Link, Google Scholar
• Ang S, Straub D (1998) Production and transaction economies and IS outsourcing: A study of the U.S. banking industry. MIS Quart. 22(4):535–552.Crossref, Google Scholar
• Angrist JD, Pischke JS (2008) Mostly Harmless Econometrics: An Empiricist’s Companion (Princeton University Press, Princeton, NJ).Crossref, Google Scholar
• Angrist JD, Imbens GW, Rubin DB (1996) Identification of causal effects using instrumental variables. J. Amer. Statist. Assoc. 91(434):444–455.Crossref, Google Scholar
• Asker J, Cantillon E (2010) Procurement when price and quality matter. RAND J. Econom. 41(1):1–34.Crossref, Google Scholar
• Ba S, Pavlou PA (2002) Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quart. 26(3):243–268.Crossref, Google Scholar
• Bakos JY, Brynjolfsson E (1993) From vendors to partners: Information technology and incomplete contracts in buyer–supplier relationships. J. Organ. Comput. Electronic Commerce 3(3):301–328.Google Scholar
• Banker R, Hwang I (2008) Importance of measures of past performance: Empirical evidence on quality of e-service providers. Contemporary Accounting Res. 25(2):307–337.Crossref, Google Scholar
• Banker RD, Slaughter SA (2000) The moderating effects of structure on volatility and complexity in software enhancement. Inform. Systems Res. 11(3):219–240.Link, Google Scholar
• Banker RD, Davis GB, Slaughter SA (1998) Software development practices, software complexity, and software maintenance performance: A field study. Management Sci. 44(4):433–450.Link, Google Scholar
• Berry S, Levinsohn J, Pakes A (1995) Automobile prices in market equilibrium. Econometrica 63(4):841–890.Crossref, Google Scholar
• Bird S, Klein E, Loper E (2009) Natural Language Processing with Python (O’Reilly Media, Sebastopol, CA).Google Scholar
• Bitner M, Booms B, Mohr L (1994) Critical service encounters: The employee’s view. J. Marketing 58(4):95–106.Crossref, Google Scholar
• Brynjolfsson E, McAfee A (2011) Race Against the Machine: How the Digital Revolution Is Accelerating Innovation Driving Productivity and Irreversibly Transforming Employment and the Economy (Digital Frontier Press, Lexington, MA).Google Scholar
• Brynjolfsson E, Smith M (2000) Frictionless commerce? A comparison of Internet and conventional retailers. Management Sci. 46(4):563–585.Link, Google Scholar
• Burtch G, Ghose A, Wattal S (2014) Cultural differences and geography as determinants of online pro-social lending. MIS Quart. 38(3):773–794.Crossref, Google Scholar
• Cameron AC, Trivedi PK (2009) Microeconometrics Using Stata (Stata Press, College Station, TX).Google Scholar
• Chandler AD (1977) The Visible Hand: The Managerial Revolution in American Business (Belknap Press, Cambridge, MA).Google Scholar
• Chase RB, Apte UM (2007) A history of research in service operations: What’s the big idea? J. Oper. Management 25(2):375–386.Crossref, Google Scholar
• Chen YC, Rogoff K, Rossi B (2010) Can exchange rates forecast commodity prices? Quart. J. Econom. 125(3):1145–1194.Crossref, Google Scholar
• Clark C (1967) The Conditions of Economic Progress (Garland Publishing, New York).Google Scholar
• Cummings JN, Espinosa JA, Pickering CK (2009) Crossing spatial and temporal boundaries in globally distributed projects: A relational model of coordination delay. Inform. Systems Res. 20(3):420–439.Link, Google Scholar
• Dellarocas C (2003) The digitization of word of mouth: Promise and challenges of online feedback mechanisms. Management Sci. 49(10):1407–1424.Link, Google Scholar
• Dellarocas C (2006) Strategic manipulation of Internet opinion forums: Implications for consumers and firms. Management Sci. 52(10):1577–1593.Link, Google Scholar
• Dibbern J, Winkler J, Heinzl A (2008) Explaining variations in buyer extra costs between software projects offshored to India. MIS Quart. 32(2):333–366.Crossref, Google Scholar
• Dimoka A, Hong Y, Pavlou P (2012) On product uncertainty in online markets: Theory and evidence. MIS Quart. 32(2):395–426.Crossref, Google Scholar
• Dutta S, Geiger T, Lanvin B (2015) The global information technology report. World Econom. Forum. http://www3.weforum.org/docs/WEF_Global_IT_Report_2015.pdf.Google Scholar
• Espinosa JA, Slaughter SA, Kraut RE, Herbsleb JD (2007) Familiarity complexity and team performance in geographically distributed software development. Organ. Sci. 18(4):613–630.Link, Google Scholar
• Forman C, Ghose A, Goldfarb A (2009) Competition between local and electronic markets: How the benefit of buying online depends on where you live. Management Sci. 55(1):47–57.Link, Google Scholar
• Friedman TL (2007) The World Is Flat: A Brief History of the Twenty-First Century (Picador, New York).Google Scholar
• Gefen D, Carmel E (2008) Is the world really flat? A look at offshoring at an online programming market. MIS Quart. 32(2):367–384.Crossref, Google Scholar
• Ghemawat P (2013) Redefining Global Strategy: Crossing Borders in a World Where Differences Still Matter (Harvard Business Press, Boston).Google Scholar
• Ghose A, Ipeirotis PG, Li B (2012) Designing ranking systems for hotels on travel search engines by mining user-generated and crowdsourced content. Marketing Sci. 31(3):493–520.Link, Google Scholar
• Giannetti M, Yafeh Y (2012) Do cultural differences between contracting parties matter? Evidence from syndicated bank loans. Management Sci. 58(2):365–383.Link, Google Scholar
• Gilbert DT (1991) How mental systems believe. Amer. Psychologist 46(2):107–119.Crossref, Google Scholar
• Grönroos C (1984) A service quality model and its marketing implications. Eur. J. Marketing 18(4):36–44.Crossref, Google Scholar
• Han CM (1989) Country image: Halo or summary construct. J. Marketing Res. 26(2):222–229.Crossref, Google Scholar
• Hann IH, Terwiesch C (2003) Measuring the frictional costs of online transactions: The case of a name-your-own-price channel. Management Sci. 49(11):1563–1579.Link, Google Scholar
• Hartline M, Ferrell O (1996) The management of customer contact service employees: An empirical investigation. J. Marketing 60(4):52–70.Crossref, Google Scholar
• Herbsleb JD, Grinter RE (1999) Splitting the organization and integrating the code: Conway’s law revisited. Proc. 21st Internat. Conf. Software Engrg. (ACM, New York), 85–95.Crossref, Google Scholar
• Hong Y, Pavlou PA (2014) Product fit uncertainty in online markets: Nature effects and antecedents. Inform. Systems Res. 25(2):328–344.Link, Google Scholar
• Hong Y, Wang C, Pavlou PA (2016) Comparing open and sealed bid auctions: Evidence from online labor markets. Inform. Systems Res. 27(1):49–69.Link, Google Scholar
• Horton JJ (2015) Supply constraints as a market friction: Evidence from an online labor market. Working paper, Stern School of Business, New York University.Google Scholar
• Hu N, Pavlou PA, Zhang J (2017) On selection biases in online product reviews. MIS Quart. 41(2):449–471.Crossref, Google Scholar
• Inglehart R, Welzel C (2010) Changing mass priorities: The link between modernization and democracy. Perspectives Politics 8(2):551–567.Crossref, Google Scholar
• James LR (1982) Aggregation bias in estimates of perceptual agreement. J. Appl. Psych. 67(2):219–229.Crossref, Google Scholar
• Katz R (1982) The effects of group longevity on project communication and performance. Admin. Sci. Quart. 27(1):81–104.Crossref, Google Scholar
• King WR, Torkzadeh G (2008) Information systems offshoring: Research status and issues. MIS Quart. 32(2):205–225.Crossref, Google Scholar
• Kokkodis M, Ipeirotis PG (2015) Reputation transferability in online labor markets. Management Sci. 62(6):1687–1706.Link, Google Scholar
• Kristensson P, Matthing J, Johansson N (2008) Key strategies for the successful involvement of customers in the co-creation of new technology-based services. Internat. J. Service Indust. Management 19(4):474–491.Crossref, Google Scholar
• Larman C, Basili VR (2003) Iterative and incremental development: A brief history. IEEE Comput. 36(6):47–56.Crossref, Google Scholar
• Leamer EE (2007) A flat world, a level playing field, a small world after all, or none of the above? A review of Thomas L. Friedman’s The World is Flat. J. Econom. Literature 41(1):83–126.Crossref, Google Scholar
• Lefkoff-Hagius R, Mason CH (1993) Characteristic beneficial and image attributes in consumer judgments of similarity and preference. J. Consumer Res. 20(1):100–110.Crossref, Google Scholar
• Leskovec J, Rajaraman A, Ullman JD (2014) Mining of Massive Data Sets (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
• Li WK, Wyer RS (1994) The role of country of origin in product evaluations: Informational and standard-of-comparison effects. J. Consumer Psych. 3(2):187–212.Crossref, Google Scholar
• Lin M, Goes P (2012) Does information really “Unravel”? Understanding factors that motivate sellers to seek third-party certifications in an online labor market. Working paper, University of Arizona, Tucson.Google Scholar
• Lin M, Liu Y, Viswanathan S (2016) Effectiveness of reputation in contracting for customized production: Evidence from online labor markets. Management Sci., ePub ahead of print December 16, https://doi.org/10.1287/mnsc.2016.2594.Link, Google Scholar
• Littlepage G, Robison W, Reddington K (1997) Effects of task experience and group experience on group performance member ability and recognition of expertise. Organ. Behav. Human Decision Processes 69(2):133–147.Crossref, Google Scholar
• Malone TW, Crowston K (1994) The interdisciplinary study of coordination. ACM Comput. Surveys 26(1):87–119.Crossref, Google Scholar
• Malone TW, Laubacher RJ (1998) The dawn of the e-lance economy. Harvard Bus. Rev. 76(5):146–152.Google Scholar
• Manyika J, Lund S, Robinson K, Valentino J, Dobbs R (2015) Connecting talent with opportunity in the digital age. McKinsey Global Institute Report, http://www.mckinsey.com/global-themes/employment-and-growth/connecting-talent-with-opportunity-in-the-digital-age.Google Scholar
• Martin RC (2003) Agile Software Development: Principles Patterns and Practices (Prentice Hall, Upper Saddle River, NJ).Google Scholar
• Mayer T, Zignago S (2005) Market access in global and regional trade. CEPII Report, http://www.cepii.fr/PDF_PUB/wp/2005/wp2005-02.pdf.Google Scholar
• Mill R (2011) Hiring and learning in online global labor markets. Working paper, Stanford University, Palo Alto, CA.Crossref, Google Scholar
• Mithas S, Jones JL (2007) Do auction parameters affect buyer surplus in e-auctions for procurement? Production Oper. Management 16(4):455–470.Crossref, Google Scholar
• Mithas S, Krishnan M (2008) Human capital and institutional effects in the compensation of information technology professionals in the United States. Management Sci. 54(3):415–428.Link, Google Scholar
• Moreno A, Terwiesch C (2014) Doing business with strangers: Reputation in online service marketplaces. Inform. Systems Res. 25(4):856–886.Link, Google Scholar
• Morris MW, Fu H (2001) How does culture influence conflict resolution: A dynamic constructivist analysis. Soc. Cognition 19(3):324–349.Crossref, Google Scholar
• Nakatsu RT, Iacovou CL (2009) A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel Delphi study. Inform. Management 46(1):57–68.Crossref, Google Scholar
• Nevo A (2000) A practitioner’s guide to estimation of random-coefficients logit models of demand. J. Econom. Management Strategy 9(4):513–548.Crossref, Google Scholar
• Pavlou PA, Gefen D (2004) Building effective online marketplaces with institution-based trust. Inform. Systems Res. 15(1):27–53.Link, Google Scholar
• Pavlou PA, Liang H, Xue Y (2007) Understanding and mitigating uncertainty in online environments: A principal-agent perspective. MIS Quart. 31(1):105–136.Crossref, Google Scholar
• Rai A, Maruping LM, Venkatesh V (2009) Offshore information systems projects success: The role of social embeddedness and cultural characteristics. MIS Quart. 33(3):617–641.Crossref, Google Scholar
• Rao A, Monroe K (1989) The effect of price brand name and store name on buyers’ perceptions of product quality: An integrative review. J. Marketing Res. 26(3):351–357.Crossref, Google Scholar
• Ravindran K, Susarla A, Mani D, Gurbaxani V (2015) Social capital reputation and contract design in buyer–supplier networks for information technology outsourcing. Inform. Systems Res. 26(2):379–397.Link, Google Scholar
• Rogers EM, Bhowmik DK (1970) Homophily–heterophily: Relational concepts for communication research. Public Opinion Quart. 34(4):523–538.Crossref, Google Scholar
• Rust RT, Inman JJ, Jia J, Zahorik A (1999) What you don’t know about customer-perceived quality: The role of customer expectation distributions. Marketing Sci. 18(1):77–92.Link, Google Scholar
• Schaffer ME, Stillman S (2006) XTOVERID: Stata module to calculate tests of overidentifying restrictions after xtreg, xtivreg, xtivreg2, xthtaylor. Statistical Software Components S456779, Boston College Department of Economics, Chestnut Hill, MA, revised January 5, 2016.Google Scholar
• Scholz M, Haas N (2011) Determinants of reverse auction results: An empirical examination of freelancer.com. Proc. Eur. Conf. Inform. Systems, Article 89.Google Scholar
• Smith A (1776) The Wealth of Nations. Cannan E ed. University Paperbacks 14–15 (Methuen, London).Google Scholar
• Snir E, Hitt L (2003) Costly bidding in online markets for IT services. Management Sci. 49(11):1504–1520.Link, Google Scholar
• Spence M (1973) Job market signaling. Quart. J. Econom. 87(3):355–374.Crossref, Google Scholar
• Staiger D, Stock JH (1997) Instrumental variables regression with weak instruments. Econometrica 65(3):557–586.Crossref, Google Scholar
• Stock JH, Yogo M (2005) Testing for weak instruments in IV regression. Andrews DWK, Stock JH, eds. Identification and Inference for Econometric Models: A Festschrift in Honor of Thomas Rothenberg (Cambridge University Press, Cambridge, UK), 80–108.Crossref, Google Scholar
• Stoll S, Zöttl G (2012) Information disclosure in dynamic buyer-determined procurement auctions: An empirical study. Working paper, Department of Economics, University of Munich, Munich, Germany.Google Scholar
• Su N (2015) Cultural sensemaking in offshore information technology service suppliers: A cultural frame perspective. MIS Quart. 39(4):959–983.Crossref, Google Scholar
• Surprenant C, Solomon M (1987) Predictability and personalization in the service encounter. J. Marketing 51(2):86–96.Crossref, Google Scholar
• Susarla A (2012) Contractual flexibility rent seeking and renegotiation design: An empirical analysis of information technology outsourcing contracts. Management Sci. 58(7):1388–1407.Link, Google Scholar
• Susarla A, Barua A (2011) Contracting efficiency and new firm survival in markets enabled by information technology. Inform. Systems Res. 22(2):306–324.Link, Google Scholar
• Susarla A, Subramanyam P, Karhade P (2010) Contractual provisions to mitigate holdup: Evidence from information technology outsourcing. Inform. Systems Res. 21(1):37–55.Link, Google Scholar
• Tan G (2013) Australia’s freelancer soars on IPO debut. Wall Street Journal (November 14), http://blogs.wsj.com/moneybeat/2013/11/14/australias-freelancer-soars-on-ipo-debut/.Google Scholar
• Tan PN, Steinbach M, Kumar V (2005) Introduction to Data Mining (Addison-Wesley, Boston).Google Scholar
• Vargo SL, Lusch RF (2004) Evolving to a new dominant logic for marketing. J. Marketing 68(1):1–17.Crossref, Google Scholar
• Williams RL (2000) A note on robust variance estimation for cluster-correlated data. Biometrics 56(2):645–646.Crossref, Google Scholar
• Wooldridge JM (2002) Econometric Analysis of Cross Section and Panel Data (MIT Press, Cambridge, MA).Google Scholar
• Yoganarasimhan H (2013) The value of reputation in an online freelance market. Marketing Sci. 32(6):860–891.Link, Google Scholar