Service Agreement Trifecta: Backup Resources, Price and Penalty in the Availability-Aware Cloud

Published Online:https://doi.org/10.1287/isre.2017.0755

References

  • Arcelus FJ, Kumar S, Srinivasan G (2006) Pricing, rebate, advertising and ordering policies of a retailer facing price—Dependent stochastic demand in newsvendor framework under different risk preferences. Internat. Trans. Oper. Res. 13(3):209–227.CrossrefGoogle Scholar
  • Armbrust M, Fox A, Griffith R, Joseph AD, Katz R, Konwinski A, Lee G, Patterson D, Rabkin A, Stoica I (2010) A view of cloud computing. Comm. ACM 53(4):50–58.CrossrefGoogle Scholar
  • Arrow KJ, Harris T, Marschak J (1951) Optimal inventory policy. Econometrica: J. Econometric Soc. 19(3):250–272.CrossrefGoogle Scholar
  • Baker R, Urban TL (1988) Single-period inventory dependent demand models. Omega 16(6):605–607.CrossrefGoogle Scholar
  • Bazaraa MS, Sherali HD, Shetty CM (2013) Nonlinear Programming: Theory and Algorithms (John Wiley & Sons, Hoboken, NJ).Google Scholar
  • Cisco (2012) Cisco global cloud networking survey. https://www.cisco.com/c/dam/en/us/solutions/enterprise-networks/2012_Cisco_Global_Cloud_Networking_Survey_Results.pdf.Google Scholar
  • Das S, Du AY, Gopal R, Ramesh R (2011) Risk management and optimal pricing in online storage grids. Inform. Systems Res. 22(4):756–773.LinkGoogle Scholar
  • Dastjerdi AV, Buyya R (2015) An autonomous time-dependent SLA negotiation strategy for cloud computing. Comput. J. 58(11):3202–3216.CrossrefGoogle Scholar
  • Dean J (2009) Designs, lessons and advice from building large distributed systems. http://www.cs.cornell.edu/projects/ladis2009/talks/dean-keynote-ladis2009.pdf.Google Scholar
  • Dey D, Fan M, Zhang C (2010) Design and analysis of contracts for software outsourcing. Inform. Systems Res. 21(1):93–114.LinkGoogle Scholar
  • Du AY, Das S, Gopal RD, Ramesh R (2014) Optimal management of digital content on tiered infrastructure platforms. Inform. Systems Res. 25(4):730–746.LinkGoogle Scholar
  • Du AY, Das S, Yang Z, Qiao C, Ramesh R (2015) Predicting transient downtime in virtual server systems: An efficient sample path randomization approach. IEEE Trans. Comput. 64(12):3541–3554.CrossrefGoogle Scholar
  • Eeckhoudt L, Gollier C, Schlesinger H (1995) The risk-averse (and prudent) newsboy. Management Sci. 41(5):786–794.LinkGoogle Scholar
  • Emerson (2011) Understanding the cost of data center downtime: An analysis of the financial impact on infrastructure vulnerability. White paper. https://www.anixter.com/content/dam/Suppliers/Liebert/White%20Paper/Downtime%20-%20data-center-uptime_24661-R05-11.pdf.Google Scholar
  • Gerchak Y, Mossman D (1992) On the effect of demand randomness on inventories and costs. Oper. Res. 40(4):804–807.LinkGoogle Scholar
  • Gill P, Jain N, Nagappan N (2011) Understanding network failures in data centers: Measurement, analysis, and implications. Proc. ACM SIGCOMM 2011 Conf. (ACM, New York), 350–361.Google Scholar
  • Goudarzi H, Ghasemazar M, Pedram M (2012) SLA-based optimization of power and migration cost in cloud computing. Proc. 12th IEEE/ACM Internat. Sympos. Cluster, Cloud Grid Comput. (IEEE Computer Society, Washington, DC), 172–179.Google Scholar
  • ITIC (2017) ITIC 2017–2018 global server hardware, server OS reliability report. https://cloud.kapostcontent.net/pub/3dee045e-4b09-48e3-9077-8b126a9f2093/itic-2017-2018-global-server-hardware-server-os-reliability-report.pdf?kui=E2mHO3mgyvTuSgumkzvevA.Google Scholar
  • Kauffman RJ, Sougstad R (2008) Risk management of contract portfolios in IT services: The profit-at-risk approach. J. Management Inform. Systems 25(1):17–48.CrossrefGoogle Scholar
  • Kraiselburd S, Narayanan V, Raman A (2004) Contracting in a supply chain with stochastic demand and substitute products. Production Oper. Management 13(1):46–62.CrossrefGoogle Scholar
  • Levy S (2011) In The Plex: How Google Thinks, Works, and Shapes Our Lives (Simon & Schuster, New York).Google Scholar
  • Liu D, Sarkar S, Sriskandarajah C (2010) Resource allocation policies for personalization in content delivery sites. Inform. Systems Res. 21(2):227–248.LinkGoogle Scholar
  • Malhotra D, Bazerman MH (2007) Investigative negotiation. Harvard Bus. Rev. 85(9):72–78.Google Scholar
  • Mell P, Grance T (2011) The NIST definition of cloud computing. http://faculty.winthrop.edu/domanm/csci411/Handouts/NIST.pdf.Google Scholar
  • Mills ES (1959) Uncertainty and price theory. Quart. J. Econom. 73(1):117–130.CrossrefGoogle Scholar
  • Oliver JR (1996) A machine-learning approach to automated negotiation and prospects for electronic commerce. J. Management Inform. Systems 13(3):83–112.CrossrefGoogle Scholar
  • Qin Y, Wang R, Vakharia AJ, Chen Y, Seref MM (2011) The newsvendor problem: Review and directions for future research. Eur. J. Oper. Res. 213(2):361–374.CrossrefGoogle Scholar
  • Rajavel R, Thangarathinam M (2015) Optimizing negotiation conflict in the cloud service negotiation framework using probabilistic decision making model. Sci. World J. 2015:858975.CrossrefGoogle Scholar
  • Sen S, Raghu T, Vinze A (2010) Demand information sharing in heterogeneous IT services environments. J. Management Inform. Systems 26(4):287–316.CrossrefGoogle Scholar
  • Siebenhaar M, Nguyen TAB, Lampe U, Schuller D, Steinmetz R (2012) Concurrent negotiations in cloud-based systems. Vanmechelen K, Altmann J, Rana OF, eds. Econom. Grids, Clouds, Systems, Services, GECON 2011, Lecture Notes Comput. Sci., Vol. 7150 (Springer, Berlin Heidelberg), 17–31.CrossrefGoogle Scholar
  • Urban TL (2002) The interdependence of inventory management and retail shelf management. Internat. J. Phys. Distribution Logistics Management 32(1):41–58.CrossrefGoogle Scholar
  • Urban TL, Baker R (1997) Optimal ordering and pricing policies in a single-period environment with multivariate demand and markdowns. Eur. J. Oper. Res. 103(3):573–583.CrossrefGoogle Scholar
  • Wang L, Von Laszewski G, Younge A, He X, Kunze M, Tao J, Fu C (2010) Cloud computing: A perspective study. New Generation Comput. 28(2):137–146.CrossrefGoogle Scholar
  • Wang S (2012) Online monitoring and prediction of complex time series events from nonstationary time series data. Unpublished doctoral thesis, Rutgers University, Piscataway, NJ.Google Scholar
  • Wang X, Du Z, Chen Y, Li S (2008) Virtualization-based autonomic resource management for multi-tier web applications in shared data center. J. Systems Software 81(9):1591–1608.CrossrefGoogle Scholar
  • Whitin TM (1955) Inventory control and price theory. Management Sci. 2(1):61–68.LinkGoogle Scholar
  • Wu D, Ding M, Hitt LM (2012) IT implementation contract design: Analytical and experimental investigation of IT value, learning, and contract structure. Inform. Systems Res. 24(3):787–801.LinkGoogle Scholar
  • Wu L, Garg SK, Buyya R (2011) SLA-based resource allocation for software as a service provider (SaaS) in cloud computing environments. Proc. 11th IEEE/ACM Internat. Sympos. Cluster, Cloud Grid Comput., 195–204.Google Scholar
  • Yang Z, Aydin G, Babich V, Beil DR (2009) Supply disruptions, asymmetric information, and a backup production option. Management Sci. 55(2):192–209.LinkGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.