Financial Incentives Dampen Altruism in Online Prosocial Contributions: A Study of Online Reviews
Published Online:15 Sep 2020https://doi.org/10.1287/isre.2020.0949
References
- (2009) Syntactic complexity as a predictor of adolescent writing quality: Which measures? Which genre? Reading Writing 22(2):185–200.Crossref, Google Scholar
- (2006) Incentives and prosocial behavior. Amer. Econom. Rev. 96(5):1652–1678.Crossref, Google Scholar
- (2017) Stimulating online reviews by combining financial incentives and social norms. Management Sci. 64(5):2065–2082.Link, Google Scholar
- (2015) A dollar for your thoughts: Feedback-conditional rebates on eBay. Management Sci. 61(9):2052–2063.Link, Google Scholar
- (2017) Is Oprah contagious? Identifying demand spillovers in a product network. MIS Quart. 41(1):207–221.Crossref, Google Scholar
- (2019) Monetary incentive and stock opinions on social media. J. Management Inform. Systems 36(2):391–417.Crossref, Google Scholar
- (2010) Social comparisons and contributions to online communities: A field experiment on MovieLens. Amer. Econom. Rev. 100(4):1358–1398.Crossref, Google Scholar
- (2018) Channels of impact: User reviews when quality is dynamic and managers respond. Marketing Sci. 29(5):944–957.Google Scholar
- (2008) Exploring consumer motivations for creating user-generated content. J. Interactive Advertising 8(2):16–25.Crossref, Google Scholar
- (1971) Effects of externally mediated rewards on intrinsic motivation. J. Personality Soc. Psych. 18(1):105–115.Crossref, Google Scholar
- (2008) Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psych. 49(3):182–185.Crossref, Google Scholar
- (1999) A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. Psych. Bull. 125(6):627–668.Crossref, Google Scholar
- (2006) The economics of fairness, reciprocity and altruism–Experimental evidence and new theories. Kolm S-C, Ythier JM, eds. Foundations, Handbook of the Economics of Giving, Altruism Reciprocity (Elsevier, Amsterdam), 615–691.Google Scholar
- (2000) Predictors of intrinsic motivation among adolescent students in physical education. Res. Quart. Exercise Sport 71(3):267–279.Crossref, Google Scholar
- (1966) Compliance without pressure: The foot-in-the-door technique. J. Personality Soc. Psych. 4(2):195–202.Crossref, Google Scholar
- (2001) Motivation crowding theory. J. Econom. Surveys 15(5):589–611.Crossref, Google Scholar
- (2005) Self‐determination theory and work motivation. J. Organ. Behav. 26(4):331–362.Crossref, Google Scholar
- (2011) When and why incentives (don’t) work to modify behavior. J. Econom. Perspect. 25(4):191–210.Crossref, Google Scholar
- (2012) Sequential and temporal dynamics of online opinion. Marketing Sci. 31(3):448–473.Link, Google Scholar
- (2016) Do incentive hierarchies induce user effort? Evidence from an online knowledge exchange. Inform. Systems Res. 27(3):497–516.Link, Google Scholar
- (2014) Popularity effect in user-generated content: Evidence from online product reviews. Inform. Systems Res. 25(2):222–238.Link, Google Scholar
- (2004) Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? J. Interactive Marketing 18(1):38–52.Crossref, Google Scholar
- (2009) Searching for experience on the web: An empirical examination of consumer behavior for search and experience goods. J. Marketing 73(2):55–69.Crossref, Google Scholar
- (2014) VADER: A parsimonious rule-based model for sentiment analysis of social media text. Proc. 8th Internat. AAAI Conf. Weblogs Soc. Media (Association for the Advancement of Artificial Intelligence, Menlo Park, CA), 216–225.Google Scholar
- (2014) Know yourself and know your enemy: An analysis of firm recommendations and consumer reviews in a competitive environment. MIS Quart. 38(3):635–654.Crossref, Google Scholar
- (2019) Characterizing the dynamics and evolution of incentivized online reviews on Amazon. Soc. Networks Anal. Mining 9(1):Article 22.Crossref, Google Scholar
- (2018) Extrinsic vs. intrinsic rewards for contributing reviews in an online platform. Inform. Systems Res. 29(4):871–892.Link, Google Scholar
- (2019) Spillover effects of financial incentives on non-incentivized user engagement: Evidence from an online knowledge exchange platform. J. Management Inform. Systems 36(1):289–320.Crossref, Google Scholar
- (2015) Do I follow my friends or the crowd? Information cascades in online movie ratings. Management Sci. 61(9):2241–2258.Link, Google Scholar
- (2008) Self-selection and information role of online product reviews. Inform. Systems Res. 19(4):456–474.Link, Google Scholar
- (2017) Toward meaningful engagement: A framework for design and research of gamified information systems. MIS Quart. 41(4):1011–1034.Crossref, Google Scholar
- (2012) The relationship of lexical richness to the quality of ESL learners’ oral narratives. Modern Language J. 96(2):190–208.Crossref, Google Scholar
- (2015) Image-based recommendations on styles and substitutes. Proc. 38th Internat. ACM SIGIR Conf. Res. Development Inform. Retrieval (ACM, New York), 43–52.Google Scholar
- (2006) A survey of economic theories and field evidence on pro-social behavior. Frey BS, Stutzer A, eds. Economics and Psychology: A Promising New Cross-Disciplinary Field (MIT Press, Cambridge, MA), 51–88.Google Scholar
- (2010) What makes a helpful review? A study of customer reviews on Amazon.com. MIS Quart. 34(1):185–200.Crossref, Google Scholar
- (1970) Information and consumer behavior. J. Political Econom. 78(2):311–329.Crossref, Google Scholar
- (1974) Advertising as information. J. Political Econom. 82(4):729–754.Crossref, Google Scholar
- (2000) Assessing Vocabulary (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
- (2013) The effect of customers’ social media participation on customer visit frequency and profitability: An empirical investigation. Inform. Systems Res. 24(1):108–127.Link, Google Scholar
- (2000) Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. Amer. Psych. 55(1):68–78.Crossref, Google Scholar
- (1998) Word-of-mouth communications: A motivational analysis. Adv. Consumer Res. 25:527–531.Google Scholar
- (2012) Bonus, disclosure, and choice: What motivates the creation of high-quality paid reviews? Proc. 33rd Internat. Conf. Inform. Systems (ICIS) (AIS, Orlando, FL), 1–15.Google Scholar
- (2016) Monetary incentives, online reviews, and product sales: An empirical investigation. Proc. 37th Internat. Conf. Inform. Systems (ICIS) (AIS, Dublin, Ireland).Google Scholar
- (2017) Battle of the channels: The impact of tablets on digital commerce. Management Sci. 63(5):1469–1492.Link, Google Scholar
- (2011) Group size and incentives to contribute: A natural experiment at Chinese Wikipedia. Amer. Econom. Rev. 101(4):1601–1615.Crossref, Google Scholar

