Identity Work in Interdependent Professional Groups: The Role of a Target Identity in Enterprise Systems Implementation

References

• Alvarez R (2008) Examining technology, structure and identity during an enterprise system implementation. Inform. Systems J. 18(2):203–224.Crossref, Google Scholar
• Ancona DG, Caldwell DF (1992) Bridging the boundary: External activity and performance in organizational teams. Admin. Sci. Quart. 37(4):634–665.Crossref, Google Scholar
• Ashforth BE, Kreiner GE, Fugate M (2000) All in a day’s work: Boundaries and micro role transitions. Acad. Management Rev. 25(3):472–491.Crossref, Google Scholar
• Bala H, Venkatesh V (2015) Adaptation to information technology: A holistic nomological network from implementation to job outcomes. Management Sci. 62(1):156–179.Link, Google Scholar
• Bernardi R, Sarker S, Sahay S (2019) The role of affordances in the deinstitutionalization of a dysfunctional health management information system in Kenya: An identity work perspective. MIS Quart. 43(4):1177–1200.Crossref, Google Scholar
• Boudreau MC, Serrano C, Larson K (2014) IT-driven identity work: Creating a group identity in a digital environment. Inform. Organ. 24(1):1–24.Crossref, Google Scholar
• Burke PJ, Stets JE (2022) Identity Theory, 2nd ed. (Oxford University Press, New York).Google Scholar
• Cardador MT, Pratt MG (2018) Becoming who we serve: A model of multi-layered employee–customer identification. Acad. Management J. 61(6):2053–2080.Crossref, Google Scholar
• Carter M, Grover V (2015) Me, myself, and I(T): Conceptualizing information technology identity and its implications. MIS Quart. 39(4):931–957.Crossref, Google Scholar
• Carter M, Petter S, Grover V, Thatcher JB (2020a) IT identity: A measure and empirical investigation of its utility to IS research. J. Assoc. Inform. Systems 21(5):1313–1342.Google Scholar
• Carter M, Petter S, Grover V, Thatcher JB (2020b) Information technology identity: A key determinant of IT feature and exploratory usage. MIS Quart. 44(3):983–1021.Crossref, Google Scholar
• Chreim S, Williams BE, Hinings CR (2007) Interlevel influences on the reconstruction of professional role identity. Acad. Management J. 50(6):1515–1539.Crossref, Google Scholar
• Clark SM, Gioia DA, Ketchen DJ, Thomas JB (2010) Transitional identity as a facilitator of organizational identity change during a merger. Admin. Sci. Quart. 55(3):397–438.Crossref, Google Scholar
• Craig K, Thatcher JB, Grover V (2019) The IT identity threat: A conceptual definition and operational measure. J. Management Inform. Systems 36(1):259–288.Crossref, Google Scholar
• Crowston K (1997) A coordination theory approach to organizational process design. Organ. Sci. 8(2):157–175.Link, Google Scholar
• Eisenhardt KM (1989) Building theories from case study research. Acad. Management Rev. 14(4):532–550.Crossref, Google Scholar
• Elshan E, Ebel P, Söllner M, Leimeister JM (2023) Leveraging low code development of smart personal assistants: An integrated design approach with the SPADE method. J. Management Inform. Systems 40(1):96–129.Crossref, Google Scholar
• Gartner (2018) Competitive landscape: SAP S/4HANA service providers. Accessed March 23, 2019, https://www.gartner.com/en/documents/5355563.Google Scholar
• Gartner (2021) Gartner forecasts worldwide IT spending to grow 6.2% in 2021. Accessed June 30, 2021, https://www.gartner.com/en/newsroom/press-releases/2020-01-25-gartner-forecasts-worldwide-it-spending-to-grow-6-point-2-percent-in-2021.Google Scholar
• Gioia DA, Corley KG, Hamilton AL (2013) Seeking qualitative rigor in inductive research: Notes on the Gioia methodology. Organ. Res. Methods 16(1):15–31.Crossref, Google Scholar
• Grabski S, Leech SA, Sangster A (2009) Management Accounting in Enterprise Resource Planning Systems (Elsevier, Amsterdam).Google Scholar
• Holmes IVO, Whitman MV, Campbell KS, Johnson DE (2016) Exploring the social identity threat response framework. Equality Diversity Inclusion 35(3):205–220.Crossref, Google Scholar
• Hong KK, Kim YG (2002) The critical success factors for ERP implementation: An organizational fit perspective. Inform. Management 40(1):25–40.Crossref, Google Scholar
• Huber TL, Winkler MAE, Dibbern J, Brown CV (2020) The use of prototypes to bridge knowledge boundaries in agile software development. Inform. Systems J. 30(2):270–294.Crossref, Google Scholar
• Ibarra H (1999) Provisional selves: Experimenting with image and identity in professional adaptation. Admin. Sci. Quart. 44(4):764–791.Crossref, Google Scholar
• Jussupow E, Spohrer K, Heinzl A (2022a) Identity threats as a reason for resistance to artificial intelligence: Survey study with medical students and professionals. JMIR Formative Res. 6(3):e28750.Crossref, Google Scholar
• Jussupow E, Spohrer K, Heinzl A (2022b) Radiologists’ usage of diagnostic AI systems—The role of diagnostic self-efficacy for sensemaking from confirmation and disconfirmation. Bus. Inform. Systems Engrg. 64(3):293–309.Crossref, Google Scholar
• Jussupow E, Spohrer K, Heinzl A, Gawlitza J (2021) Augmenting medical diagnosis decisions? An investigation into physicians’ decision-making process with artificial intelligence. Inform. Systems Res. 32(3):713–735.Link, Google Scholar
• Kreiner GE, Hollensbe EC, Sheep ML (2009) Balancing borders and bridges: Negotiating the work-home interface via boundary work tactics. Acad. Management J. 52(4):704–730.Google Scholar
• Kyratsis Y, Atun R, Phillips N, Tracey P, George G (2017) Health systems in transition: Professional identity work in the context of shifting institutional logics. Acad. Management J. 60(2):610–641.Crossref, Google Scholar
• Lamb R, Davidson E (2005) Information and communication technology challenges to scientific professional identity. Inform. Soc. 21(1):1–24.Crossref, Google Scholar
• Lapointe L, Rivard S (2005) A multilevel model of resistance to information technology implementation. MIS Quart. 29(3):461–491.Google Scholar
• Ma M, Agarwal R (2007) Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities. Inform. Systems Res. 18(1):42–67.Link, Google Scholar
• Mahlendorf MD, Martin MA, Smith D (2023) Innovative data—Use-cases in management accounting research and practice. Eur. Accounting Rev. 32(3):547–576.Crossref, Google Scholar
• Markus ML (1983) Power, politics, and MIS implementation. Comm. ACM 26(6):430–444.Crossref, Google Scholar
• Miles MB, Huberman AM (1994) Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed. (Sage Publications, Los Angeles).Google Scholar
• Mishra AN, Anderson C, Angst CM, Agarwal R (2012) Electronic health records assimilation and physician identity evolution: An identity theory perspective. Inform. Systems Res. 23(3):738–760.Link, Google Scholar
• Myers MD, Newman M (2007) The qualitative interview in IS research: Examining the craft. Inform. Organ. 17(1):2–26.Crossref, Google Scholar
• Nach H (2015) Identity under challenge: Examining user’s responses to computerized information systems. Management Res. Rev. 38(7):703–725.Crossref, Google Scholar
• Nach H, Lejeune A (2010) Identity under challenge. Comput. Human Behav. 26(4):618–629.Crossref, Google Scholar
• Nelson AJ, Irwin J (2014) “Defining what we do—All over again”: Occupational identity, technological change, and the librarian/internet-search relationship. Acad. Management J. 57(3):892–928.Crossref, Google Scholar
• Pawlowski SD, Robey D (2004) Bridging user organizations: Knowledge brokering and the work of information technology professionals. MIS Quart. 28(4):645–672.Crossref, Google Scholar
• Petriglieri JL (2011) Under threat: Responses to and the consequences of threats to individuals’ identities. Acad. Management Rev. 36(4):641–662.Crossref, Google Scholar
• Pratt MG, Rockmann KW, Kaufmann JB (2006) Constructing professional identity: The role of work and identity learning cycles in the customization of identity among medical residents. Acad. Management J. 49(2):456–493.Crossref, Google Scholar
• Reay T, Goodrick E, Waldorff SB, Casebeer A (2017) Getting leopards to change their spots: Co-creating a new professional role identity. Acad. Management J. 60(3):1043–1070.Crossref, Google Scholar
• Richardson AJ (2002) Professional dominance: The relationship between financial accounting and management accounting: 1926–1986. Accounting Historians J. 29(2):91–121.Crossref, Google Scholar
• Richardson AJ (2017) The relationship between management and financial accounting as professions and technologies of practice. Goretzki L, Strauss E, eds. The Role of the Management Accountant: Local Variations and Global Influences (Routledge, New York), 246–261.Crossref, Google Scholar
• Richardson AJ, Jones DB (2007) Professional “brand”: Personal identity and resistance to change in the Canadian accounting profession: A comparative history of two accounting association merger negotiations. Accounting History 12(2):135–164.Crossref, Google Scholar
• Sarker S, Sarker S (2009) Exploring agility in distributed information systems development teams: An interpretive study in an offshoring context. Inform. Systems Res. 20(3):440–461.Link, Google Scholar
• Simon T (2017) Is your management accounting function ready for SAP S/4HANA? Retrieved June 15, 2021, https://www.linkedin.com/pulse/your-management-accounting-function-ready-sap-s4hana-todd-simon.Google Scholar
• Sluss DM, Ashforth BE (2007) Relational identity and identification: Defining ourselves through work relationships. Acad. Management Rev. 32(1):9–32.Crossref, Google Scholar
• Stein M, Galliers R, Markus M (2013) Toward an understanding of identity and technology in the workplace. J. Inform. Tech. 28(3):167–182.Crossref, Google Scholar
• Stets JE, Serpe RT, eds. (2016) New Directions in Identity Theory and Research (Oxford University Press, New York).Crossref, Google Scholar
• Strauss AL, Corbin JM (1990) Basics of Qualitative Research: Grounded Theory Procedures and Techniques, 2nd ed. (Sage Publications, Los Angeles).Google Scholar
• Strich F, Mayer AS, Fiedler M (2021) What do I do in a world of artificial intelligence? Investigating the impact of substitutive decision-making AI systems on employees’ professional role identity. J. Assoc. Inform. Systems 22(2):304–324.Google Scholar
• Stuetz V (2017) Understanding the universal journal in SAP S/4HANA. Accessed August 28, 2021, https://blogs.sap.com/2017/03/01/understanding-the-universal-journal-in-sap-s4hana/.Google Scholar
• Su N (2015) Cultural sensemaking in offshore information technology service suppliers: A cultural frame perspective. MIS Quart. 39(4):959–983.Crossref, Google Scholar
• Tajfel H, Turner JC (1986) The social identity theory of intergroup behavior. Worchel S, Austin WG, eds. Psychology of Intergroup Relations (Nelson Hall, Chicago), 7–24.Google Scholar
• Vaast E, Pinsonneault A (2021) When digital technologies enable and threaten occupational identity: The delicate balancing of data scientists. MIS Quart. 45(3):1087–1112.Crossref, Google Scholar
• Venkatesh V, Goyal S (2022) Impact of an enterprise system implementation on job outcomes: Challenging the linearity assumption. J. Management Inform. Systems 39(1):6–40.Crossref, Google Scholar
• Venkatesh V, Zhang X, Sykes TA (2011) “Doctors do too little technology”: A longitudinal field study of an electronic healthcare system implementation. Inform. Systems Res. 22(3):523–546.Link, Google Scholar
• Walz S, Tritschler J, Rupp R (2017) Erweitertes Management Reporting mit SAP S/4HANA auf Basis des Universal Journals: Realtime-Ergebnisreporting mit umfassenden Auswertungsmöglichkeiten durch die Weiterentwicklung der Financials-Funktionalität. Working paper no. 164, Hochschule Pforzheim, Pforzheim, Germany.Google Scholar
• Yin RK (1994) Case Study Research, Design and Methods, 2nd ed. (Sage Publication, Newbury Park, CA).Google Scholar