How IT Investments Help Hospitals Gain and Sustain Reputation in the Media: The Role of Signaling and Framing

Published Online:https://doi.org/10.1287/isre.2021.1021

References

  • Agarwal R, Lucas HC Jr (2005) The information systems identity crisis: Focusing on high-visibility and high-impact research. Management Inform. Systems Quart. 29(3):381–398.CrossrefGoogle Scholar
  • Agarwal R, Gao G, DesRoches C, Jha AK (2010) The digital transformation of healthcare: Current status and the road ahead. Inform. Systems Res. 21(4):796–809.LinkGoogle Scholar
  • Amarasingham R, Plantinga L, Diener-West M, Gaskin DJ, Powe NR (2009) Clinical information technologies and inpatient outcomes: A multiple hospital study. Arch. Internal Medicine 169(2):108–114.CrossrefGoogle Scholar
  • Antons D, Kleer R, Salge TO (2016) Mapping the topic landscape of JPIM, 1984–2013: In search of hidden structures and development trajectories. J. Product Innovation Management 33(6):726–749.CrossrefGoogle Scholar
  • Appari A, Eric Johnson M, Anthony DL (2013) Meaningful use of electronic health record systems and process quality of care: Evidence from a panel data analysis of US acute-care hospitals. Health Services Res. 48(2):354–375.CrossrefGoogle Scholar
  • Aral S, Weill P (2007) IT assets, organizational capabilities, and firm performance: How resource allocations and organizational differences explain performance variation. Organ. Sci. 18(5):763–780.LinkGoogle Scholar
  • Arellano M, Bover O (1995) Another look at the instrumental variable estimation of error-components models. J. Econometrics 68(1):29–51.CrossrefGoogle Scholar
  • Baker TL, Taylor SA (1998) Patient satisfaction and service quality in the formation of customers’ future purchase intentions in competitive health service settings. Health Marketing Quart. 15(1):1–15.CrossrefGoogle Scholar
  • Bala H, Venkatesh V (2013) Changes in employees’ job characteristics during an enterprise system implementation: A latent growth modeling perspective. Management Inform. Systems Quart. 37(4):1113–1140.CrossrefGoogle Scholar
  • Bardhan I, Mithas S, Lin S (2007) Performance impacts of strategy, information technology applications, and business process outsourcing in US manufacturing plants. Production Oper. Management 16(6):747–762.CrossrefGoogle Scholar
  • Barrett M, Heracleous L, Walsham G (2013) A rhetorical approach to IT diffusion: Reconceptualizing the ideology-framing relationship in computerization movements. Management Inform. Systems Quart. 37(1):201–220.CrossrefGoogle Scholar
  • Basdeo DK, Smith KG, Grimm CM, Rindova VP, Derfus PJ (2006) The impact of market actions on firm reputation. Strategic Management J. 27(12):1205–1219.Google Scholar
  • Basu A, Blanning RW (2003) Synthesis and decomposition of processes in organizations. Inform. Systems Res. 14(4):337–355.Google Scholar
  • Bednar MK (2012) Watchdog or lapdog? A behavioral view of the media as a corporate governance mechanism. Acad. Management J. 55(1):131–150.CrossrefGoogle Scholar
  • Berry LL, Bendapudi N (2007) Healthcare: A fertile field for service research. J. Service Res. 10(2):111–122.CrossrefGoogle Scholar
  • Bharadwaj AS (2000) A resource-based perspective on information technology capability and firm performance: An empirical investigation. Management Inform. Systems Quart. 24(1):169–196.CrossrefGoogle Scholar
  • Bharadwaj AS, Bharadwaj SG, Konsynski BR (1999) Information technology effects on firm performance as measured by Tobin’s q. Management Sci. 45(7):1008–1024.LinkGoogle Scholar
  • Bharadwaj A, Keil M, Mähring M (2009) Effects of information technology failures on the market value of firms. J. Strategic Inform. Systems 18(2):66–79.CrossrefGoogle Scholar
  • Bhargava HK, Mishra AN (2014) Electronic medical records and physician productivity: Evidence from panel data analysis. Management Sci. 60(10):2543–2562.LinkGoogle Scholar
  • Bitektine A (2011) Toward a theory of social judgments of organizations: The case of legitimacy, reputation, and status. Acad. Management Rev. 36(1):151–179.CrossrefGoogle Scholar
  • Blundell R, Bond S (1998) Initial conditions and moment restrictions in dynamic panel data models. J. Econometrics 87(1):115–143.CrossrefGoogle Scholar
  • Boyd BK, Bergh DD, Ketchen DJ (2010) Reconsidering the reputation–performance relationship: A resource-based view. J. Management 36(3):588–609.CrossrefGoogle Scholar
  • Brammer SJ, Pavelin S (2006) Corporate reputation and social performance: The importance of fit. J. Management Stud. 43(3):435–455.CrossrefGoogle Scholar
  • Breidbach CF, Antons D, Salge TO (2016) Seamless service? On the role and impact of service orchestrators in human-centered service systems. J. Service Res. 19(4):458–476.CrossrefGoogle Scholar
  • Brynjolfsson E, Hitt L (1996) Paradox lost? Firm-level evidence on the returns to information systems spending. Management Sci. 42(4):541–558.LinkGoogle Scholar
  • Cavalieri M, Gitto L, Guccio C (2013) Reimbursement systems and quality of hospital care: An empirical analysis for Italy. Health Policy 111(3):273–289.CrossrefGoogle Scholar
  • Certo ST, Daily CM, Dalton DR (2001) Signaling firm value through board structure: An investigation of initial public offerings. Entrepreneurship Theory Practice 26(2):33–50.CrossrefGoogle Scholar
  • Chen H, Chiang RHL, Storey VC (2012) Business intelligence and analytics: From big data to big impact. Management Inform. Systems Quart. 36(4):1165–1188.CrossrefGoogle Scholar
  • Connelly BL, Certo ST, Ireland RD, Reutzel CR (2011) Signaling theory: A review and assessment. J. Management 37(1):39–67.CrossrefGoogle Scholar
  • Cornelissen JP, Werner MD (2014) Putting framing in perspective: A review of framing and frame analysis across the management and organizational literature. Acad. Management Ann. 8(1):181–235.CrossrefGoogle Scholar
  • Davidson E (2006) A technological frames perspective on information technology and organizational change. J. Appl. Behav. Sci. 42(1):23–39.CrossrefGoogle Scholar
  • Deephouse DL (2000) Media reputation as a strategic resource: An integration of mass communication and resource-based theories. J. Management 26(6):1091–1112.CrossrefGoogle Scholar
  • Deephouse DL, Carter SM (2005) An examination of differences between organizational legitimacy and organizational reputation. J. Management Stud. 42(2):329–360.CrossrefGoogle Scholar
  • Dehning B, Richardson VJ, Zmud RW (2003) The value relevance of announcements of transformational information technology investments. Management Inform. Systems Quart. 27(4):637–656.CrossrefGoogle Scholar
  • Devaraj S, Kohli R (2000) Information technology payoff in the health-care industry: A longitudinal study. J. Management Inform. Systems 16(4):41–67.CrossrefGoogle Scholar
  • Dewan S, Kraemer KL (2000) Information technology and productivity: Evidence from country-level data. Management Sci. 46(4):548–562.LinkGoogle Scholar
  • Dewan S, Shi C, Gurbaxani V (2007) Investigating the risk-return relationship of information technology investment: Firm-level empirical analysis. Management Sci. 53(12):1829–1842.LinkGoogle Scholar
  • Farchi T, Salge TO (2017) Shaping innovation in healthcare: A content analysis of innovation policies in the English NHS, 1948–2015. Soc. Sci. Medicine 192(11):143–151.CrossrefGoogle Scholar
  • Feldman MS, March JG (1981) Information in organizations as signal and symbol. Admin. Sci. Quart. 26(2):171–186.CrossrefGoogle Scholar
  • Fichman RG, Kohli R, Krishnan R (2011) Editorial overview—The role of information systems in healthcare: Current research and future trends. Inform. Systems Res. 22(3):419–428.LinkGoogle Scholar
  • Fischer E, Reuber R (2007) The good, the bad, and the unfamiliar: The challenges of reputation formation facing new firms. Entrepreneurship Theory Practice 31(1):53–75.CrossrefGoogle Scholar
  • Fombrun C (1996) Reputation: Realizing Value from the Corporate Image (Harvard Business School Press, Boston).Google Scholar
  • Fombrun C, Shanley M (1990) What’s in a name? Reputation building and corporate strategy. Acad. Management J. 33(2):233–258.CrossrefGoogle Scholar
  • Geweke J, Gowrisankaran G, Town RJ (2003) Bayesian inference for hospital quality in a selection model. Econometrica 71(4):1215–1238.CrossrefGoogle Scholar
  • Hahn ED, Doh J, Bunyaratavej K (2009) The evolution of risk in information systems offshoring: The impact of home country risk, firm learning, and competitive dynamics. Management Inform. Systems Quart. 33(3):597–616.CrossrefGoogle Scholar
  • Han K, Mithas S (2013) Information technology outsourcing and non-IT operating costs: An empirical investigation. Management Inform. Systems Quart. 37(1):315–331.CrossrefGoogle Scholar
  • Hausman JA (1978) Specification tests in econometrics. Econometrica 46(6):1251–1271.CrossrefGoogle Scholar
  • Ho SY, Rai A (2017) Continued voluntary participation intention in firm-participating open source software projects. Inform. Systems Res. 28(3):603–625.LinkGoogle Scholar
  • Ho JL, Wu A, Xu SX (2011) Corporate governance and returns on information technology investment: Evidence from an emerging market. Strategic Management J. 32(6):595–623.CrossrefGoogle Scholar
  • Im KS, Dow KE, Grover V (2001) Research report: A reexamination of IT investment and the market value of the firm—An event study methodology. Inform. Systems Res. 12(1):103–117.LinkGoogle Scholar
  • Jensen M, Roy A (2008) Staging exchange partner choices: When do status and reputation matter? Acad. Management J. 51(3):495–516.CrossrefGoogle Scholar
  • Joseph D, Ng KY, Koh C, Ang S (2007) Turnover of information technology professionals: A narrative review, meta-analytic structural equation modeling, and model development. Management Inform. Systems Quart. 31(3):547–577.CrossrefGoogle Scholar
  • Kjærgaard A, Morsing M, Ravasi D (2011) Mediating identity: A study of media influence on organizational identity construction in a celebrity firm. J. Management Stud. 48(3):514–543.CrossrefGoogle Scholar
  • Kohli R, Devaraj S (2003) Measuring information technology payoff: A meta-analysis of structural variables in firm-level empirical research. Inform. Systems Res. 14(2):127–145.LinkGoogle Scholar
  • Kohli R, Grover V (2008) Business value of IT: An essay on expanding research directions to keep up with the times. J. Assoc. Inform. Systems 9(1):23–39.Google Scholar
  • Kwon J, Johnson ME (2014) Proactive vs. reactive security investments in the healthcare sector. Management Inform. Systems Quart. 38(2):451–471.CrossrefGoogle Scholar
  • Lange D, Lee PM, Dai Y (2011) Organizational reputation: A review. J. Management 37(1):153–184.CrossrefGoogle Scholar
  • Lee J, McCullough JS, Town RJ (2013) The impact of health information technology on hospital productivity. RAND J. Econom. 44(3):545–568.CrossrefGoogle Scholar
  • Lim JH, Stratopoulos T, Wirjanto T (2011) Path dependence of dynamic information technology capability: An empirical investigation. J. Management Inform. Systems 28(3):45–84.CrossrefGoogle Scholar
  • Lim JH, Stratopoulos TC, Wirjanto TS (2013) Sustainability of a firm’s reputation for information technology capability: The role of senior IT executives. J. Management Inform. Systems 30(1):57–96.CrossrefGoogle Scholar
  • Love EG, Kraatz M (2009) Character, conformity, or the bottom line? How and why downsizing affected corporate reputation. Acad. Management J. 52(2):314–335.CrossrefGoogle Scholar
  • Makarem SC, Al-Amin M (2014) Beyond the service process: The effects of organizational and market factors on customer perceptions of healthcare services. J. Service Res. 17(4):399–414.CrossrefGoogle Scholar
  • Mcafee A (2002) The impact of enterprise information technology adoption on operational performance: An empirical investigation. Production Oper. Management 11(1):33–53.CrossrefGoogle Scholar
  • Melville N, Kraemer K, Gurbaxani V (2004) Review: Information technology and organizational performance: An integrative model of IT business value. Management Inform. Systems Quart. 28(2):283–322.CrossrefGoogle Scholar
  • Menon NM, Kohli R (2013) Blunting Damocles’ sword: A longitudinal model of healthcare IT impact on malpractice insurance premium and quality of patient care. Inform. Systems Res. 24(4):918–932.LinkGoogle Scholar
  • Menon NM, Lee B (2000) Cost control and production performance enhancement by IT investment and regulation changes: Evidence from the healthcare industry. Decision Support Systems 30(2):153–169.CrossrefGoogle Scholar
  • Mithas S, Tafti A, Mitchell W (2013) How a firm’s competitive environment and digital strategic posture influence digital business strategy. Management Inform. Systems Quart. 37(2):511–536.CrossrefGoogle Scholar
  • Morris MG, Venkatesh V (2010) Job characteristics and job satisfaction: Understanding the role of enterprise resource. Management Inform. Systems Quart. 34(1):143–161.CrossrefGoogle Scholar
  • Müller O, Junglas I, vom Brocke J, Debortoli S (2016) Utilizing big data analytics for information systems research: Challenges, promises and guidelines. Eur. J. Inform. Systems 25(4):289–302.CrossrefGoogle Scholar
  • Orlikowski WJ, Gash DC (1994) Technological frames: Making sense of information technology in organizations. ACM Trans. Inform. Systems 12(2):174–207.CrossrefGoogle Scholar
  • Pennebaker JW, Francis ME, Booth RJ (2001) Linguistic Inquiry and Word count (LIWC): A Computerized Text Analysis Program (Erlbaum Publishers, Mahwah, NJ).Google Scholar
  • Pfarrer MD, Pollock TG, Rindova VP (2010) A tale of two assets: The effects of firm reputation and celebrity on earnings surprises and investors’ reactions. Acad. Management J. 53(5):1131–1152.CrossrefGoogle Scholar
  • Ply JK, Moore JE, Williams CK, Thatcher JB (2012) IS employee attitudes and perceptions at varying levels of software process maturity. Management Inform. Systems Quart. 36(2):601–624.CrossrefGoogle Scholar
  • Pollock TG, Rindova VP (2003) Media legitimation effects in the market for initial public offerings. Acad. Management J. 46(5):631–642.CrossrefGoogle Scholar
  • Pollock TG, Rindova VP, Maggitti PG (2008) Market watch: Information and availability cascades among the media and investors in the US IPO market. Acad. Management J. 51(2):335–358.CrossrefGoogle Scholar
  • Polykarpou S, Barrett M, Oborn E, Salge O, Antons D, Kohli R (2018) Justifying health IT investments: A process model of framing practices and reputational value. Inform. Organ. 28(4):153–169.CrossrefGoogle Scholar
  • Racherla P, Mandviwalla M (2013) Moving from access to use of the information infrastructure: A multilevel sociotechnical framework. Inform. Systems Res. 24(3):709–730.LinkGoogle Scholar
  • Rao H (1997) Part VII: Managing reputation: Pursuing everyday excellence: The rise of investor relations departments in the Fortune 500 industrials. Corporate Reputation Rev. 1(2):172–177.Google Scholar
  • Ravasi D, Rindova V, Etter M, Cornelissen J (2018) The formation of organizational reputation. Acad. Management Ann. 12(2):574–599.Google Scholar
  • Ray G, Muhanna WA, Barney JB (2005) Information technology and the performance of the customer service process: A resource-based analysis. Management Inform. Systems Quart. 29(4):625–652.CrossrefGoogle Scholar
  • Rindova VP, Williamson IO, Petkova AP, Sever JM (2005) Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Acad. Management J. 48(6):1033–1049.CrossrefGoogle Scholar
  • Ruef M, Scott WR (1998) A multidimensional model of organizational legitimacy: Hospital survival in changing institutional environments. Admin. Sci. Quart. 43(4):877–904.CrossrefGoogle Scholar
  • Salge TO, Barrett MI, Kohli R (2015) Investing in information systems: On the behavioral and institutional search mechanisms underpinning hospitals’ IS investment decisions. Management Inform. Systems Quart. 39(1):61–90.CrossrefGoogle Scholar
  • Scott SV, Walsham G (2005) Reconceptualizing and managing reputation risk in the knowledge economy: Toward reputable action. Organ. Sci. 16(3):308–322.LinkGoogle Scholar
  • Secretary of State for Health (1997) The New NHS, Modern, Dependable (HMSO). The Stationery Office as ISBN 0 10 138072 0.Google Scholar
  • Secretary of State for Health (1998) A First Class Service, Quality in the New NHS (NHS Executive).Google Scholar
  • Setia P, Venkatesh V, Joglekar S (2013) Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance. Management Inform. Systems Quart. 37(2):565–590.CrossrefGoogle Scholar
  • Singh D, Terwiesch C (2011) The effects of focus on performance: Evidence from California hospitals. Management Sci. 57(11):1897–1912.Google Scholar
  • Spence M (1973) Job market signaling. Quart. J. Econom. 87(3):355–374.CrossrefGoogle Scholar
  • Spence M (2002) Signaling in retrospect and the informational structure of markets. Amer. Econom. Rev. 92(3):434–459.CrossrefGoogle Scholar
  • Stiglitz JE (2000) The contributions of the economics of information to twentieth century economics. Quart. J. Econom. 115(4):1441–1478.CrossrefGoogle Scholar
  • Tam KY (1998) The impact of information technology investments on firm performance and evaluation: Evidence from newly industrialized economies. Inform. Systems Res. 9(1):85–98.LinkGoogle Scholar
  • Walker K (2010) A systematic review of the corporate reputation literature: Definition, measurement, and theory. Corporate Reputation Rev. 12(4):357–387.CrossrefGoogle Scholar
  • Wang P (2010) Chasing the hottest IT: Effects of information technology fashion on organizations. Management Inform. Systems Quart. 34(1):63–85.CrossrefGoogle Scholar
  • Warner AG, Fairbank JF, Steensma HK (2006) Managing uncertainty in a formal standards-based industry: A real options perspective on acquisition timing. J. Management 32(2):279–298.CrossrefGoogle Scholar
  • Weigelt K, Camerer C (1988) Reputation and corporate strategy: A review of recent theory and applications. Strategic Management J. 9(5):443–454.Google Scholar
  • World Health Organization (2004) WHO guidelines for management of severe malnutrition in rural South African hospitals: Effect on case fatality and the influence of operational factors. Lancet 363(9415):1110–1115.CrossrefGoogle Scholar
  • Wu HC, Luk RWP, Wong KF, Kwok KL (2008) Interpreting TF-IDF term weights as making relevance decisions. ACM Trans. Inform. Systems 26(3):13:1–13:37.CrossrefGoogle Scholar
  • Zavyalova A, Pfarrer MD, Reger RK, Shapiro DL (2012) Managing the message: The effects of firm actions and industry spillovers on media coverage following wrongdoing. Acad. Management J. 55(5):1079–1101.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.