Effect of Online Professional Network Recommendations on the Likelihood of an Interview: A Field Study

References

• Aamodt MG, Bryan DA, Whitcomb AJ (1993) Predicting performance with letters of recommendation. Public Personality Management 22(1):81–90.Crossref, Google Scholar
• Andrews J, Higson H (2008) Graduate employability, ‘soft skills’ versus ‘hard’ business knowledge: A European study. Higher Edu. Eur. 33(4):411–422.Crossref, Google Scholar
• Barber BM, Odean T (2001) Boys will be boys: Gender, overconfidence, and common stock investment. Quart. J. Econom. 116(1):261–292.Crossref, Google Scholar
• Barnes NG, Lescault AM (2012) The 2011 Inc. 500 Social Media Update: Blogging Declines as Newer Tools Rule (Center for Marketing Research, University of Massachusetts, Dartmouth, MA).Google Scholar
• Baron RM, Kenny DA (1986) The Moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. J. Personality Soc. Psych. Quart. 51(6):1173.Crossref, Google Scholar
• Bearden WO, Teel JE (1983) Selected determinants of consumer satisfaction and complaint reports. J. Marketing Res. 20(1):21–28.Crossref, Google Scholar
• Bhandari G, Deaves R (2006) The demographics of overconfidence. J. Behav. Finance 7(1):5–11.Crossref, Google Scholar
• Bolton G, Greiner B, Ockenfels A (2013) Engineering trust: Reciprocity in the production of reputation information. Management Sci. 59(2):265–285.Link, Google Scholar
• Boulding W, Kalra A, Staelin R, Zeithaml VA (1993) A dynamic process model of sevice quality: From expectations to behavioral intentions. J. Marketing Res. 30(1):7–27.Crossref, Google Scholar
• Businessolver (2019) 2019 State of Workplace Empathy. Accessed June 3, 2019, https://cdn2.hubspot.net/hubfs/378546/empathy-2019/2019%20Empathy%20Exec%20Summary/businessolver-2019-workplace-empathy-executive-summary.pdf.Google Scholar
• Butow E, Taylor K (2008) How to Succeed in Business Using Linkedin: Making Connections and Capturing Opportunities on the World’s# 1 Business Networking Site (AMACOM, New York).Google Scholar
• Capital PH (2016) Workforce skills preparedness report. Accessed October 6, 2020, http://www.payscale.com/data-packages/job-skills.Google Scholar
• Cascio WF, Aguinis H (2010) Applied Psychology in Human Resource Management, 7th ed. (Pearson Prentice-Hall, Upper Saddle River, NJ).Google Scholar
• Ceci SJ, Peters D (1984) Letters of reference: A naturalistic study of the effects of confidentiality. Amer. Psych. 39(1):29.Crossref, Google Scholar
• Chen JJ (2008) Ordinary vs. Extraordinary: Differential Reactions to Men’s and Women’s Prosocial Behavior in the Workplace (New York University, New York).Google Scholar
• Crowley AE, Hoyer WD (1994) An integrative framework for understanding two-sided persuasion. J. Consumer Res. 20(4):561–574.Crossref, Google Scholar
• DeAndrea DC (2014) Advancing warranting theory. Comm. Theory 24(2):186–204.Crossref, Google Scholar
• Driver S (2020) Keep it clean: Social media screenings gain in popularity. Accessed January 11, 2021, https://www.businessnewsdaily.com/2377-social-media-hiring.html.Google Scholar
• Edmondson J, Formica P, Mitra J (2020) Special issue: Empathy, sensibility and graduate employment: Can the humanities help? Indust. Higher Edu. 34(4):223–229.Crossref, Google Scholar
• Etgar M, Goodwin SA (1982) One-sided versus two-sided comparative message appeals for new brand introductions. J. Consumer Res. 8(4):460–465.Crossref, Google Scholar
• Foss C, Layok G, McCarty K (2018) Closing the Technology Leadership Gap (West Monroe Partners, Chicago).Google Scholar
• Garg R, Smith MD, Telang R (2011) Measuring information diffusion in an online community. J. Management Inform. Systems 28(2):11–38.Crossref, Google Scholar
• Gefen D, Karahanna E, Straub DW (2003) Trust and Tam in online shopping: An integrated model. Management Inform. Systems Quart. 27(1):51–90.Crossref, Google Scholar
• Gronroos C (1978) A service-orientated approach to marketing of services. Eur. J. Marketing 12(8):588–601.Crossref, Google Scholar
• Heilman ME (2012) Gender stereotypes and workplace bias. Res. Organ. Behav. 32:113–135.Google Scholar
• Higgins CA, Judge TA (2004) The effect of applicant influence tactics on recruiter perceptions of fit and hiring recommendations: A field study. J. Appl. Psych. 89(4):622.Crossref, Google Scholar
• Jensen ML, Averbeck JM, Zhang Z, Wright KB (2013) Credibility of anonymous online product reviews: A language expectancy perspective. J. Management Inform. Systems 30(1):293–324.Crossref, Google Scholar
• Jobvite (2016) Social Recruiting Survey Results. Accessed September 5, 2018, https://www.jobvite.com/wp-content/uploads/2016/09/RecruiterNation2016.pdf.Google Scholar
• Johnson C, Mathews BP (1997) The influence of experience on service expectations. Internat. J. Service Indust. Management 8(4): 290–305.Crossref, Google Scholar
• Katona G (1980) How expectations are really formed. Challenge (Karachi) 23(5):32–35.Crossref, Google Scholar
• Kenney GM, Wissoker DA (1994) An analysis of the correlates of discrimination facing young Hispanic job-seekers. Amer. Econom. Rev. 84(3):674–683.Google Scholar
• Knouse SB (1983) The letter of recommendation: Specificity and favorability of information. Personality Psych. 36(2):331–341.Crossref, Google Scholar
• Koc E, Koncz A, Eismann L, Longenberger A (2018) Job Outlook 2018 (National Association of Colleges and Employers, Bethlehem, PA).Google Scholar
• Kuchler T, Zafar B (2019) Personal experiences and expectations about aggregate outcomes. J. Finance 74(5):2491–2542.Crossref, Google Scholar
• Larkin GL, Marco CA (2001) Ethics seminars: Beyond authorship requirements—Ethical considerations in writing letters of recommendation. Acad. Emergency Medicine 8(1):70–73.Crossref, Google Scholar
• Levin DZ, Cross R (2004) The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Sci. 50(11):1477–1490.Link, Google Scholar
• LinkedIn (2017) Hiding and unhiding your recommendations. Accessed August 2, 2020, https://www.linkedin.com/help/linkedin/answer/165.Google Scholar
• Marlowe CM, Schneider SL, Nelson CE (1996) Gender and attractiveness biases in hiring decisions: Are more experienced managers less biased? J. Appl. Psych. 81(1):11.Crossref, Google Scholar
• Meikle NL, Tenney ER, Moore DA (2016) Overconfidence at work: Does overconfidence survive the checks and balances of organizational life? Res. Organ. Behav. (36):121–134.Google Scholar
• Mellers B, Schwartz A, Ritov I (1999) Emotion-based choice. J. Experiment. Psych. General 128(3):332.Crossref, Google Scholar
• Mellers BA, Schwartz A, Ho K, Ritov I (1997) Decision affect theory: Emotional reactions to the outcomes of risky options. Psych. Sci. 8(6):423–429.Crossref, Google Scholar
• Metzger MJ (2007) Making sense of credibility on the web: Models for evaluating online information and recommendations for future research. J. Amer. Soc. Inform. Sci. Tech. 58(13):2078–2091.Crossref, Google Scholar
• Metzger MJ, Flanagin AJ (2013) Credibility and trust of information in online environments: The use of cognitive heuristics. J. Pragmatics 59:210–220.Crossref, Google Scholar
• Oliver RL (1980) A cognitive model of the antecedents and consequences of satisfaction decisions. J. Marketing Res. 17(4):460–469.Crossref, Google Scholar
• Parasuraman A, Zeithaml VA, Berry LL (1985) A conceptual model of service quality and its implications for future research. J. Marketing 49(4):41–50.Crossref, Google Scholar
• Pope DG, Price J, Wolfers J (2018) Awareness reduces racial bias. Management Sci. 64(11):4988–4995.Link, Google Scholar
• Preacher KJ, Hayes AF (2008) Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behav. Res. Methods 40(3):879–891.Crossref, Google Scholar
• Purkiss SLS, Perrewé PL, Gillespie TL, Mayes BT, Ferris GR (2006) Implicit sources of bias in employment interview judgments and decisions. Organ. Behav. Human Decision Processes 101(2):152–167.Crossref, Google Scholar
• Range LM, Menyhert A, Walsh ML, Hardin KN, Ellis JB, Craddick R (1991) Letters of recommendation: Perspectives, recommendations, and ethics. Professional Psych. Res. Practice 22(5):389.Crossref, Google Scholar
• Ranosa R (2019) How recruiters check for red flags on social media. Accessed January 9, 2021, https://www.hcamag.com/us/specialization/hr-technology/how-recruiters-check-for-red-flags-on-social-media/189898.Google Scholar
• Robles MM (2012) Executive perceptions of the top 10 soft skills needed in today’s workplace. Bus. Comm. Quart. 75(4):453–465.Crossref, Google Scholar
• Rubineau B, Kang Y (2012) Bias in white: A longitudinal natural experiment measuring changes in discrimination. Management Sci. 58(4):660–677.Link, Google Scholar
• Rui JR (2018) Objective evaluation or collective self-presentation: What people expect of Linkedin recommendations. Comput. Human Behav. 89:121–128.Google Scholar
• Ryan M, Martinson DL (2000) Perceived effects of exaggeration in recommendation letters. Journalism Mass Comm. Edu. 55(1):40–52.Crossref, Google Scholar
• Settle RB, Golden LL (1974) Attribution theory and advertiser credibility. J. Marketing Res. 11(2):181–185.Crossref, Google Scholar
• Shrout PE, Bolger N (2002) Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psych. Methods 7(4):422.Crossref, Google Scholar
• Smith C (1998) Beware the pitfalls of letters of recommendation. Chronicle Higher Edu. 44(28):A56.Google Scholar
• Smith RE, Hunt SD (1978) Attributional processes and effects in promotional situations. J. Consumer Res. 5(3):149–158.Crossref, Google Scholar
• Stayman D, Hoyer W, Leon R (1987) Attribute importance in discounting product features in advertising. Proc. Amer. Marketing Assoc. Summer Educators’ Conf. (AMA, Chicago).Google Scholar
• Van Dijck J (2013) ‘You have one identity’: Performing the self on Facebook and Linkedin. Media Culture Soc. 35(2):199–215.Crossref, Google Scholar
• Van Ommeren J, Russo G, De Vries RE, Van Ommeren M (2005) Context in selection of men and women in hiring decisions: Gender composition of the applicant pool. Psych. Rep. 96(2):349–360.Crossref, Google Scholar
• Verhagen T, Meents S, Tan Y-H (2006) perceived risk and trust associated with purchasing at electronic marketplaces. Eur. J. Inform. Systems 15(6):542–555.Crossref, Google Scholar
• Walther JB, Parks MR (2002) Cues filtered out, cues filtered in. Knapp ML, Daly JA, eds. Handbook of Interpersonal Communication, 3rd ed. (Sage, Thousand Oaks, CA), 529–563.Google Scholar
• Walther JB, Van Der Heide B, Hamel LM, Shulman HC (2009) Self-generated versus other-generated statements and impressions in computer-mediated communication: A test of warranting theory using Facebook. Comm. Res. 36(2):229–253.Crossref, Google Scholar
• Wilkie D (2019) Employers Say Students Aren’t Learning Soft Skills in College (Society for Human Resource Management, Alexandria, VA).Google Scholar
• Wilson E (2015) Empathy is still lacking in the leaders who need it most. Harvard Bus. Rev. Accessed October 6, 2020, https://hbr.org/2015/09/empathy-is-still-lacking-in-the-leaders-who-need-it-most.Google Scholar
• Wood RE, Goodman JS, Beckmann N, Cook A (2008) Mediation testing in management research: A review and proposals. Organ. Res. Methods 11(2):270–295.Crossref, Google Scholar