Speak with One Voice? Examining Content Coordination and Social Media Engagement During Disasters

References

• Aflaki A, Pedraza-Martinez AJ (2016) Humanitarian funding in a multi-donor market with donation uncertainty. Production Oper. Management 25(7):1274–1291.Crossref, Google Scholar
• American Red Cross (2012) Sheltering handbook. Accessed October 14, 2021, https://crcog.org/wp-content/uploads/2017/12/American-Red-Cross-Sheltering-Handbook.pdf.Google Scholar
• Ammann M, Schaub N (2021) Do individual investors trade on investment-related internet postings? Management Sci. 67(9):5679–5702.Link, Google Scholar
• Anderson SP, De Palma A (2013) Shouting to be heard in advertising. Management Sci. 59(7):1545–1556.Link, Google Scholar
• Aral S, Walker D (2011) Creating social contagion through viral product design: A randomized trial of peer influence in networks. Management Sci. 57(9):1623–1639.Link, Google Scholar
• Asvanund A, Clay K, Krishnan R, Smith MD (2004) An empirical analysis of network externalities in peer-to-peer music-sharing networks. Inform. Systems Res. 15(2):155–174.Link, Google Scholar
• Balcik B, Beamon BM, Krejci CC, Muramatsu KM, Ramirez M (2010) Coordination in humanitarian relief chains: Practices, challenges and opportunities. Internat. J. Production Econom. 126(1):22–34.Crossref, Google Scholar
• Bapna R, Umyarov A (2015) Do your online friends make you pay? A randomized field experiment on peer influence in online social networks. Management Sci. 61(8):1902–1920.Link, Google Scholar
• Bapna S, Benner MJ, Qiu L (2019) Nurturing online communities: An empirical investigation. Management Inform. Systems Quart. 43(2):425–452.Crossref, Google Scholar
• Barton L (2001) Crisis in Organizations II (South-Western College Publishing, Cincinnati).Google Scholar
• Berger J, Milkman KL (2012) What makes online content viral? J. Marketing Res. 49(2):192–205.Crossref, Google Scholar
• Bertrand M, Duflo E, Mullainathan S (2004) How much should we trust differences-in-differences estimates? Quart. J. Econom. 119(1):249–275.Crossref, Google Scholar
• Blei DM, Ng AY, Jordan MI (2003) Latent Dirichlet allocation. J. Machine Learn. Res. 3:993–1022.Google Scholar
• Borah A, Tellis GJ (2016) Halo (spillover) effects in social media: Do product recalls of one brand hurt or help rival brands? J. Marketing Res. 53(2):143–160.Crossref, Google Scholar
• Bramoullé Y (2007) Anti-coordination and social interactions. Games Econom. Behav. 58(1):30–49.Crossref, Google Scholar
• Buis ML (2010) Stata tip 87: Interpretation of interactions in nonlinear models. Stata J. 10(2):305–308.Crossref, Google Scholar
• Burtch G, Ghose A, Wattal S (2013) An empirical examination of the antecedents and consequences of contribution patterns in crowd-funded markets. Inform. Systems Res. 24(3):499–519.Link, Google Scholar
• Canadian Red Cross (2020) Annual report 2019-2020: Facts at a glance. Accessed January 11, 2022, https://www.redcross.ca/crc/documents/About%20us/About-the-Canadian-Red-Cross/CRC-Facts-at-a-glance-infographic-2020_EN.pdf.Google Scholar
• Centers for Disease Control and Prevention (2018) Crisis and emergency risk communication (CERC) manual. Accessed February 1, 2023, https://emergency.cdc.gov/cerc/manual/index.asp.Google Scholar
• Chae I, Stephen AT, Bart Y, Yao D (2017) Spillover effects in seeded word-of-mouth marketing campaigns. Marketing Sci. 36(1):89–104.Link, Google Scholar
• Coombs WT (1999) Ongoing Crisis Communication: Planning, Managing, and Responding (SAGE Publications, Thousand Oaks, CA).Google Scholar
• Coombs WT, Holladay JS (2012) The paracrisis: The challenges created by publicly managing crisis prevention. Public Relations Rev. 38(3):408–415.Crossref, Google Scholar
• Coombs WT, Holladay SJ (2002) Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory. Management Comm. Quart. 16(2):165–186.Crossref, Google Scholar
• Culbert L, Ryan D, Shaw R, Hoekstra G, Saltman J (2017) Narrative: B.C.’s wildfires began with a lightning strike on July 6, sparking fear and uncertainty for thousands. Vancouver Sun Online (July 14), https://vancouversun.com/news/local-news/narrative-b-c-s-wildfires-began-with-a-lightning-strike-on-july-6-sparking-fear-and-uncertainty-for-thousands.Google Scholar
• Department of Homeland Security (2012) Social media strategy. Accessed October 15, 2021, https://www.dhs.gov/sites/default/files/publications/Virtual%20Social%20Media%20Working%20Group%20VSMWG%20Social%20Media%20Strategy.pdf.Google Scholar
• Ergun Ö, Gui L, Heier Stamm JL, Keskinocak P, Swann J (2014) Improving humanitarian operations through technology-enabled collaboration. Production Oper. Management 23(6):1002–1014.Crossref, Google Scholar
• Fink S (1986) Crisis Management: Planning for the Inevitable (American Management Association, New York).Google Scholar
• Goel S, Anderson A, Hofman J, Watts DJ (2016) The structural virality of online diffusion. Management Sci. 62(1):180–196.Link, Google Scholar
• Goh KY, Heng CS, Lin Z (2013) Social media brand community and consumer behavior: Quantifying the relative impact of user-and marketer-generated content. Inform. Systems Res. 24(1):88–107.Link, Google Scholar
• Han Y, Lappas T, Sabnis G (2020) The importance of interactions between content characteristics and creator characteristics for studying virality in social media. Inform. Systems Res. 31(2):576–588.Link, Google Scholar
• He S, Rui H, Whinston AB (2018) Social media strategies in product-harm crises. Inform. Systems Res. 29(2):362–380.Link, Google Scholar
• Ho YC, Wu J, Tan Y (2017) Disconfirmation effect on online rating behavior: A structural model. Inform. Systems Res. 28(3):626–642.Link, Google Scholar
• Holguín-Veras J, Jaller M, Van Wassenhove LN, Pérez N, Wachtendorf T (2012) On the unique features of post-disaster humanitarian logistics. J. Oper. Management 30(7–8):494–506.Crossref, Google Scholar
• Holguín-Veras J, Pérez N, Jaller M, Van Wassenhove LN, Aros-Vera F (2013) On the appropriate objective function for post-disaster humanitarian logistics models. J. Oper. Management 31(5):262–280.Crossref, Google Scholar
• International Committee of the Red Cross and International Federation of Red Cross and Red Crescent Societies (2016) A Red Cross Red Crescent guide to community engagement and accountability (CEA). Accessed July 18, 2022, https://communityengagementhub.org/wp-content/uploads/sites/2/2019/06/IFRC-CEA-GUIDE-0612-LR-1.pdf.Google Scholar
• International Committee of the Red Cross, International Federation of Red Cross and Red Crescent Societies, and Office for the Coordination of Humanitarian Affairs (2017) How to use social media to better engage people affected by crises. Accessed September 21, 2019, https://media.ifrc.org/ifrc/document/use-social-media-better-engage-people-affected-crises/.Google Scholar
• Iyer G, Katona Z (2016) Competing for attention in social communication markets. Management Sci. 62(8):2304–2320.Link, Google Scholar
• Kane L (2017) Tens of thousands of B.C. wildfire evacuees head home. The Canadian Press Online (July 24), https://bc.ctvnews.ca/tens-of-thousands-of-b-c-wildfire-evacuees-head-home-1.3517293.Google Scholar
• Kennedy P (2008) A Guide to Econometrics (John Wiley & Sons, New York).Google Scholar
• Kovács G, Spens K (2009) Identifying challenges in humanitarian logistics. Internat. J. Physical Distribution Logist. Management 39(6):506–528.Crossref, Google Scholar
• KPMG (2017) May 2016 wood buffalo wildfire post-incident assessment report. Accessed December 15, 2021, https://open.alberta.ca/dataset/accfd27e-5e08-4f6c-8cd9-188be0e1e1b2/resource/541f276f-2fb4-4789-a41f-ef5ce7c0eec5/download/2016-wildfire-kpmg-report.pdf.Google Scholar
• Krijestorac H, Garg R, Mahajan V (2020) Cross-platform spillover effects in consumption of viral content: A quasi-experimental analysis using synthetic controls. Inform. Systems Res. 31(2):449–472.Link, Google Scholar
• Kumar N, Qiu L, Kumar S (2022) A hashtag is worth a thousand words: An empirical investigation of social media strategies in trademarking hashtags. Inform. Systems Res. 33(4):1403–1427.Link, Google Scholar
• Lambrecht A, Tucker C, Wiertz C (2018) Advertising to early trend propagators: Evidence from twitter. Marketing Sci. 37(2):177–199.Link, Google Scholar
• Lappas T, Sabnis G, Valkanas G (2016) The impact of fake reviews on online visibility: A vulnerability assessment of the hotel industry. Inform. Systems Res. 27(4):940–961.Link, Google Scholar
• Lee D, Hosanagar K, Nair HS (2018) Advertising content and consumer engagement on social media: Evidence from Facebook. Management Sci. 64(11):5105–5131.Link, Google Scholar
• Luo X, Zhang J, Duan W (2013) Social media and firm equity value. Inform. Systems Res. 24(1):146–163.Link, Google Scholar
• Mallipeddi RR, Janakiraman R, Kumar S, Gupta S (2021) The effects of social media content created by human brands on engagement: Evidence from Indian general election 2014. Inform. Systems Res. 32(1):212–237.Link, Google Scholar
• Manski CF (1993) Identification of endogenous social effects: The reflection problem. Rev. Econom. Stud. 60(3):531–542.Crossref, Google Scholar
• Massey JE (2001) Managing organizational legitimacy: Communication strategies for organizations in crisis. J. Bus. Comm. (1973) 38(2):153–182.Crossref, Google Scholar
• Mehta J, Starmer C, Sugden R (1994) The nature of salience: An experimental investigation of pure coordination games. Amer. Econom. Rev. 84(3):658–673.Google Scholar
• Meier P (2015) Digital Humanitarians: How Big Data Are Changing the face of Humanitarian Response (CRC Press, Boca Raton, FL).Crossref, Google Scholar
• MNP (2017) A review of the 2016 horse river wildfire. Accessed December 15, 2021, https://www.alberta.ca/assets/documents/Wildfire-MNP-Report.pdf.Google Scholar
• Moe WW, Schweidel DA (2012) Online product opinions: Incidence, evaluation, and evolution. Marketing Sci. 31(3):372–386.Link, Google Scholar
• Nan N, Lu Y (2014) Harnessing the power of self-organization in an online community during organizational crisis. Management Inform. Systems Quart. 38(4):1135–1158.Crossref, Google Scholar
• Office for the Coordination of Humanitarian Affairs (2014) Hashtag standards for emergencies. Accessed January 11, 2022, https://www.unocha.org/sites/unocha/files/Hashtag%20Standards%20for%20Emergencies.pdf.Google Scholar
• Office for the Coordination of Humanitarian Affairs (2017) Five essentials for the first 72 hours of disaster response. Accessed July 30, 2022, https://www.unocha.org/story/five-essentials-first-72-hours-disaster-response.Google Scholar
• Oh O, Agrawal M, Rao HR (2013) Community intelligence and social media services: A rumor theoretic analysis of tweets during social crises. Management Inform. Systems Quart. 37(2):407–426.Crossref, Google Scholar
• Pedraza-Martinez AJ, Hasija S, Van Wassenhove LN (2020) Fleet coordination in decentralized humanitarian operations funded by earmarked donations. Oper. Res. 68(4):984–999.Link, Google Scholar
• Qiang J, Qian Z, Li Y, Yuan Y, Wu X (2020) Short text topic modeling techniques, applications, and performance: A survey. IEEE Trans. Knowledge Data Engrg. 34(3):1427–1445.Crossref, Google Scholar
• Rubinstein A (1989) The electronic mail game: Strategic behavior under “almost” common knowledge. Amer. Econom. Rev. 79(3):385–391.Google Scholar
• Ruesch L, Tarakci M, Besiou M, Van Quaquebeke N (2022) Orchestrating coordination among humanitarian organizations. Production Oper. Management 31(5):1977–1996.Crossref, Google Scholar
• Seeger MW (2006) Best practices in crisis communication: An expert panel process. J. Appl. Comm. Res. 34(3):232–244.Crossref, Google Scholar
• Shi Z, Lee GM, Whinston AB (2016) Toward a better measure of business proximity. Management Inform. Systems Quart. 40(4):1035–1056.Crossref, Google Scholar
• Sridhar S, Germann F, Kang C, Grewal R (2016) Relating online, regional, and national advertising to firm value. J. Marketing 80(4):39–55.Crossref, Google Scholar
• Stasser G, Abele S (2020) Collective choice, collaboration, and communication. Annual Rev. Psych. 71:589–612.Crossref, Google Scholar
• Susarla A, Oh JH, Tan Y (2012) Social networks and the diffusion of user-generated content: Evidence from YouTube. Inform. Systems Res. 23(1):23–41.Link, Google Scholar
• Sutton JN, Palen L, Shklovski I (2008) Backchannels on the front lines: Emergency uses of social media in the 2007 Southern California wildfires. Fiedrich F, Van de Walle B, eds. Proc. Fifth Internat. ISCRAM Conf. (Information Systems for Crisis Response and Management (ISCRAM), Washington, DC), 624–631.Google Scholar
• Tang Q, Gu B, Whinston AB (2012) Content contribution for revenue sharing and reputation in social media: A dynamic structural model. J. Management Inform. Systems 29(2):41–76.Crossref, Google Scholar
• United Nations Office for Disaster Risk Reduction (2020) Human cost of disasters: An overview of the last 20 years 2000-2019. Accessed December 13, 2021, https://www.undrr.org/media/48008/download.Google Scholar
• United Nations Volunteers (2018) Social media guidance. Accessed July 18, 2022, https://www.unv.org/sites/default/files/UNV%20Social%20Media%20Guidance_sept2018.pdf.Google Scholar
• Unnava HR, Burnkrant RE (1991) Effects of repeating varied ad executions on brand name memory. J. Marketing Res. 28(4):406–416.Google Scholar
• Van Doorn J, Lemon KN, Mittal V, Nass S, Pick D, Pirner P, Verhoef PC (2010) Customer engagement behavior: Theoretical foundations and research directions. J. Service Res. 13(3):253–266.Crossref, Google Scholar
• Van Wassenhove LN (2006) Humanitarian aid logistics: Supply chain management in high gear. J. Oper. Res. Soc. 57(5):475–489.Crossref, Google Scholar
• Van Wassenhove LN, Pedraza Martinez AJ (2012) Using or to adapt supply chain management best practices to humanitarian logistics. Internat. Trans. Oper. Res. 19(1–2):307–322.Crossref, Google Scholar
• Veil SR, Buehner T, Palenchar MJ (2011) A work-in-process literature review: Incorporating social media in risk and crisis communication. J. Contingencies Crisis Management 19(2):110–122.Crossref, Google Scholar
• Wang C, Zhang X, Hann IH (2018) Socially nudged: A quasi-experimental study of friends’ social influence in online product ratings. Inform. Systems Res. 29(3):641–655.Link, Google Scholar
• Webster M, Walker P (2009) One for All and All for One: Intra-Organizational Dynamics in Humanitarian Action (Feinstein International Center, Tufts University, Medford, MA).Google Scholar
• Wu F, Huberman BA (2007) Novelty and collective attention. Proc. Natl. Acad. Sci. USA 104(45):17599–17601.Crossref, Google Scholar
• Xia M, Huang Y, Duan W, Whinston AB (2012) Research note—To continue sharing or not to continue sharing? An empirical analysis of user decision in peer-to-peer sharing networks. Inform. Systems Res. 23(1):247–259.Link, Google Scholar
• Yan L, Pedraza-Martinez AJ (2019) Social media for disaster management: Operational value of the social conversation. Production Oper. Management 28(10):2514–2532.Crossref, Google Scholar
• Yang M, Ren Y, Adomavicius G (2019) Understanding user-generated content and customer engagement on Facebook business pages. Inform. Systems Res. 30(3):839–855.Link, Google Scholar
• Yin J, Wang J (2014) A Dirichlet multinomial mixture model-based approach for short text clustering. Mackskassy SA, Perlich C, General Co-Chairs, eds. Proc. 20th ACM SIGKDD Internat. Conf. Knowledge Discovery Data Mining (Association for Computing Machinery, New York), 233–242.Google Scholar
• Yoo E, Gu B, Rabinovich E (2019) Diffusion on social media platforms: A point process model for interaction among similar content. J. Management Inform. Systems 36(4):1105–1141.Crossref, Google Scholar
• Yoo E, Rabinovich E, Gu B (2020) The growth of follower networks on social media platforms for humanitarian operations. Production Oper. Management 29(12):2696–2715.Crossref, Google Scholar
• Yoo E, Rand W, Eftekhar M, Rabinovich E (2016) Evaluating information diffusion speed and its determinants in social media networks during humanitarian crises. J. Oper. Management 45:123–133.Crossref, Google Scholar