When More Can Be Less: The Effect of Add-On Insurance on the Consumption of Professional Services
Published Online:11 May 2022https://doi.org/10.1287/isre.2022.1129
References
- (2005) Semiparametric difference-in-differences estimators. Rev. Econom. Stud. 72(1):1–19.Crossref, Google Scholar
- (2017) Nudges for privacy and security: Understanding and assisting users’ choices online. ACM Comput. Surveys 50(3):1–41.Crossref, Google Scholar
- (2009) The option value of returns: Theory and empirical evidence. Marketing Sci. 28(3):405–423.Link, Google Scholar
- (2002) Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quart. 26(3):243–268.Crossref, Google Scholar
- (2003) Reciprocal spillover effects: A strategic benefit of brand extensions. J. Marketing 67(1):4–13.Crossref, Google Scholar
- (2004) How much should we trust differences-in-differences estimates? Quart. J. Econom. 119(1):249–275.Crossref, Google Scholar
- (2018) Generalizing evidence from randomized trials using inverse probability of sampling weights. J. Roy. Statist. Soc. Series A 181(4):1193–1209.Crossref, Google Scholar
- (2017) Spillover effects in seeded word-of-mouth marketing campaigns. Marketing Sci. 36(1):89–104.Link, Google Scholar
- (2018) The value of multidimensional rating systems: Evidence from a natural experiment and randomized experiments. Management Sci. 64(10):4629–4647.Link, Google Scholar
- (2012) Brand-pack size cannibalization arising from temporary price promotions. J. Retailing 88(3):343–355.Crossref, Google Scholar
- (2008) Do online reviews matter? An empirical investigation of panel data. Decision Support Systems 45(4):1007–1016.Crossref, Google Scholar
- (2006) On doctors, mechanics, and computer specialists: The economics of credence goods. J. Econom. Lit. 44(1):5–42.Crossref, Google Scholar
- (2013) Selection on moral hazard in health insurance. Amer. Econom. Rev. 103(1):178–219.Crossref, Google Scholar
- (1961) Flight insurance and the theory of choice. J. Political Econom. 69(4):355–368.Crossref, Google Scholar
- (2002) An empirical investigation of the spillover effects of advertising and sales promotions in umbrella branding. J. Marketing Res. 39(4):408–420.Crossref, Google Scholar
- (2015) Vocal minority and silent majority: How do online ratings reflect population perceptions of quality? MIS Quart. 39(3):565–589.Crossref, Google Scholar
- (1985) Perceived risk and information search. A systematic meta-analysis of the empirical evidence. Internat. J. Res. Marketing 2(2):79–100.Crossref, Google Scholar
- (1993) Modeling loss aversion and reference dependence effects on brand choice. Marketing Sci. 12(4):378–394.Link, Google Scholar
- (1990) Effects of brand awareness on choice for a common, repeat-purchase product. J. Consumer Res. 17(2):141–148.Crossref, Google Scholar
- (1972) The components of perceived risk. Venkatesan M, ed. Proc. Third Annu. Conf. Assoc. Consumer Res. (Association for Consumer Research, Chicago), 382–393.Google Scholar
- (2009) Perception spillovers across competing brands: A disaggregate model of how and when. J. Marketing Res. 46(4):467–481.Crossref, Google Scholar
- (2015) Risk preferences and demand drivers of extended warranties. Marketing Sci. 34(1):39–58.Link, Google Scholar
- (1979) Prospect theory: An analysis of decision under risk. Econometrica 47(2):263.Crossref, Google Scholar
- (2006) A model of reference-dependent preferences. Quart. J. Econom. 121(4):1133–1165.Crossref, Google Scholar
- (2020) Cross-platform spillover effects in consumption of viral content: A quasi-experimental analysis using synthetic controls. Inform. Systems Res. 31(2):449–472.Link, Google Scholar
- (2008) Self-selection and information role of online product reviews. Inform. Systems Res. 19(4):456–474.Link, Google Scholar
- (2014) Claims, liabilities, injures and compensation payments of medical malpractice litigation cases in China from 1998 to 2011. BMC Health Services Res. 14(1):390.Crossref, Google Scholar
- (2019) The spillover of spotlight: Platform recommendation in the mobile app market. Inform. Systems Res. 30(4):1296–1318.Link, Google Scholar
- (2022) The hidden costs and benefits of monitoring in the gig economy. Inform. Systems Res. Forthcoming. Link, Google Scholar
- (2013) Malpractice mobs: Medical dispute resolution in China. Columbia Law Rev. 113(1):181–264.Google Scholar
- (2019) An empirical study of free product sampling and rating bias. Inform. Systems Res. 30(1):260–275.Link, Google Scholar
- (2001) The extent of patients’ understanding of the risk of treatments. Quality Safety Health Care 10(Supplement 1):i14–i18.Crossref, Google Scholar
- (2018) Can we trust online physician ratings? Evidence from cardiac surgeons in Florida. Management Sci. 64(6):2557–2573.Link, Google Scholar
- (2017) A dynamic model of health insurance choices and healthcare consumption decisions. Marketing Sci. 36(3):338–360.Link, Google Scholar
- (1992) Market segmentation, cannibalization, and the timing of product introductions. Management Sci. 38(3):345–359.Link, Google Scholar
- (2013) Research note—The value of third-party assurance seals in online retailing: An empirical investigation. Inform. Systems Res. 24(4):1100–1111.Link, Google Scholar
- (1994) Estimation of regression coefficients when some regressors are not always observed. J. Amer. Statist. Assoc. 89(427):846–866.Crossref, Google Scholar
- (2021) Signaling quality with return insurance: Theory and empirical evidence. Management Sci., ePub ahead of print December 8, https://doi.org/10.1287/mnsc.2021.4186.Link, Google Scholar
- (2019) How mega is the mega? Exploring the spillover effects of WeChat using graphical model. Inform. Systems Res. 30(4):1343–1362.Link, Google Scholar
- (Michael) (2010) Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics. J. Marketing 74(2):133–148.Crossref, Google Scholar

