Testing Media Richness Theory in the New Media: The Effects of Cues, Feedback, and Task Equivocality

Published Online:https://doi.org/10.1287/isre.9.3.256

References

  • Barnard J. The information environments of new managers. J. Bus. Comm. (1991) 28 312 324 CrossrefGoogle Scholar
  • Beach L. R. , Mitchell T. R. A contingency model for the selection of decision strategies. Acad. Management Rev. (1978) 3 439 449 CrossrefGoogle Scholar
  • Chapanis A. , Grief I. Interactive human communication. Computer-Supported Cooperative Work: A Book of Readings (1988) (Morgan Kaufmann Publishers, San Mateo, CA) 127 142 Google Scholar
  • Christie B. Human Factors of Information Technology in the Office (1985) (Wiley, New York) Google Scholar
  • Clark H. H. Arenas of Language Use (1992) (The University of Chicago Press, Chicago, IL) Google Scholar
  • Clark H. H. , Brennan S. E. , Resnick L. B. , Levine J. M. , Teasley S. D. Grounding in communication. Perspectives on Socially Shared Cognition (1991) (American Psychological Association, Washington, DC) 127 149 CrossrefGoogle Scholar
  • Clark H. H. , Wilkes-Gibbs D. Referring as a collaborative process. Cognition (1986) 22 1 39 CrossrefGoogle Scholar
  • Cohen J. Statistical Power Analysis for the Behavioral Sciences (1988) 2nd ed. (L. Erlbaum Associates, Hillsdale, NJ) Google Scholar
  • Daft R. L. , Lengel R. H. Organizational information requirements, media richness and structural design. Management Sci. (1986) 32 5 554 571 LinkGoogle Scholar
  • Daft R. L. , Lengel R. H. , Trevino L. Message equivocality, media selection, and manager performance. MIS Quart. (1987) 11 3 355 366 CrossrefGoogle Scholar
  • Daft R. L. , Macintosh N. B. A tentative exploration into the amount and equivocality of information processing in organizational work units. Admin. Sci. Quart. (1981) 16 207 224 CrossrefGoogle Scholar
  • Daft R. L. , Weick K. E. Toward a model of organizations as interpretation systems. Acad. Management Rev. (1984) 26 2 284 295 CrossrefGoogle Scholar
  • Daft R. L. , Wiginton J. C. Language and organization. Acad. Management Rev. (1979) 4 2 179 191 CrossrefGoogle Scholar
  • Dennis A. R. Information exchange in group decision making: You can lead a group to information but you can't make it think. MIS Quart. (1996) 20 433 455 CrossrefGoogle Scholar
  • Duncan S. D. Toward a grammar for dyadatic conversation. Semiotica (1973) 9 29 47 CrossrefGoogle Scholar
  • El-Shinnawy M. , Markus M. Media richness theory and new communication media: A study of voice mail and electronic mail. Proc. Internat. Conf. on Information Systems (1992) Dallas, TX 91 105 Google Scholar
  • Fann G. L. , Smeltzer L. R. Communication attributes used by small business owner/managers for operational decision making. J. Bus. Comm. (1989) 26 305 321 CrossrefGoogle Scholar
  • Fowler G. D. , Wackerbarth M. E. Audio teleconferencing versus face-to-face conferencing: A synthesis of the literature. Western J. Speech Comm. (1980) 44 236 252 CrossrefGoogle Scholar
  • Fulk J. Social construction of communication technology. Acad. Management J. (1993) 36 5 921 950 CrossrefGoogle Scholar
  • Fulk J. , Boyd B. Emerging theories of communication in organizations. J. Management (1991) 17 2 407 446 CrossrefGoogle Scholar
  • Fulk J. , Collins-Jarvis L. , Jablin F. , Putnam L. Mediated meetings in organizations. New Handbook of Organizational Communication (Sage, Newbury Park, CA) . in press Google Scholar
  • Galegher J. , Kraut R. , Galegher J. , Kraut R. , Egido C. Technology for intellectual teamwork: Perspectives on research and design. Intellectual Teamwork (1990) (Lawrence Erlbaum Associates, Hillsdale, NJ) Google Scholar
  • Hackman J. R. Groups that Work (and Those that Don't) (1990) (Jossey-Bass, San Francisco, CA) Google Scholar
  • Hecht M. The conceptualization and measurement of interpersonal communication satisfaction. Human Comm. Res. (1978a) 4 3 253 264 CrossrefGoogle Scholar
  • Hecht M. Measures of communication satisfaction. Human Comm. Res. (1978b) 4 350 368 CrossrefGoogle Scholar
  • Hecht M. , Sereno K. , Spitzberg B. Communication satisfaction with self and other: The relevance of relationship level and topic level. Personality and Soc. Psych. Bull. (1984) 10 376 384 CrossrefGoogle Scholar
  • Hollingshead A. B. , McGrath J. E. , O'Connor K. M. Group task performance and communications technology: A longitudinal study of computer-mediated vs. face-to-face work groups. Small Group Res. (1993) 24 307 333 CrossrefGoogle Scholar
  • Hunter J. , Allen M. Adaptation to electronic mail. J. Applied Comm. Res. (1992) 20 254 274 CrossrefGoogle Scholar
  • Johansen R. , Vallee J. , Spangler K. Electronic Meetings: Technological Alternatives and Social Choices (1979) (Addison-Wesley, Reading, MA) Google Scholar
  • Kerr E. , Hiltz S. Computer Mediated Communication Systems (1982) (Academic Press, New York) Google Scholar
  • Kinney S. T. , Panko R. Project teams: Profiles and member perceptions: Implications for group support system research and products. Proc. 25th Hawaii Internat. Conf. on System Sciences (1996) Maui, Hawaii CrossrefGoogle Scholar
  • Kinney S. T. , Watson R. The effect of medium and task on dyadic communication. Proc. Internat. Conf. on Information Systems (1992) Dallas, TX 107 117 Google Scholar
  • Kirk R. E. Experimental Design: Procedures for the Behavioral Sciences (1992) (Brooks/Cole, Belmont, CA) Google Scholar
  • Kraus R. M. , Bricker P. D. Effects of transmission delay and access delay on the efficiency of verbal communication. J. Acoustical Soc. (1966) 41 286 292 CrossrefGoogle Scholar
  • Kraus R. M. , Weinheimer S. Concurrent feedback, confirmation, and the encoding of referents in verbal communication. J. Personality and Soc. Psych. (1966) 4 343 346 CrossrefGoogle Scholar
  • Kraut R. E. , Galegher J. , Fish R. , Chalfonte B. Task requirements and media choice in collaborative writing. Human-Computer Interaction (1992) 7 375 407 CrossrefGoogle Scholar
  • Kraut R. E. , Lewis S. H. , Sweezy L. W. Listener responsiveness and the coordination of conversation. J. Personality and Soc. Psych. (1982) 43 718 731 CrossrefGoogle Scholar
  • Leavitt H. J. , Mueller R. A. Some effects of feedback on communication. Human Relations (1951) 4 401 410 CrossrefGoogle Scholar
  • Lee A. Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation. MIS Quart. (1994) 18 2 143 157 CrossrefGoogle Scholar
  • Lengel R. H. , Daft R. L. The selection of communication media as an executive skill. Acad. Management Executive (1988) 2 3 225 232 CrossrefGoogle Scholar
  • Levine J. M. , Resnick L. B. , Higgins E. T. Social foundations of cognition. Ann. Rev. Psych. (1993) 44 585 603 CrossrefGoogle Scholar
  • Markus M. Electronic mail as the medium of managerial choice. Organ. Sci. (1994) 5 4 502 527 LinkGoogle Scholar
  • McGrath J. E. Groups: Interaction and Performance (1984) (Prentice-Hall, Englewood Cliffs, NJ) Google Scholar
  • McGrath J. E. Time, interaction, and performance (TIP): A theory of groups. Small Group Res. (1991) 22 147 174 CrossrefGoogle Scholar
  • Monge P. R. , McSween C. , Wyer J. A Profile of Meetings in Corporate America: Results of the 3M Meeting Effectiveness Study (1989) (Annenberg School of Communications, University of Southern California, Los Angeles, CA) Google Scholar
  • Mullen B. , Johnson C. , Salas E. Productivity loss in brainstorming groups: A meta-analytic integration. Basic and Applied Soc. Psych. (1991) 12 3 23 CrossrefGoogle Scholar
  • Neter J. , Wasserman W. , Kutner M. H. Applied Linear Statistical Models (1985) (Irwin, Homewood, IL) Google Scholar
  • Ngwengama O. K. , Lee A. S. Communication richness in electronic mail: Critical social theory and the contextuality of meaning. MIS Quart. (1997) 21 145 167 CrossrefGoogle Scholar
  • Panko R. , Kinney S. T. Dyadic organizational communication: Is the dyad different? Proc. 25th Hawaii Internat. Conf. on Systems Sciences (1992) 4 Kauai, Hawaii 358 372 CrossrefGoogle Scholar
  • Panko R. , Kinney S. T. Meeting profiles: Size, duration, and location. Proc. Twenty-Eighth Annual Hawaii Internat. Conf. on System Sciences (1995a) Maui, Hawaii 1002 1011 CrossrefGoogle Scholar
  • Panko R. , Kinney S. T. Working relationships: Assessing the need for media to support close personal relationships at work. Proc. Twenty-Eight Annual Hawaii Internat. Conf. on System Sciences (1995b) Maui, Hawaii 24 33 CrossrefGoogle Scholar
  • Payne J. W. Contingent decision behavior. Psych. Bull. (1982) 92 2 382 402 CrossrefGoogle Scholar
  • Raman K. S. , Tan B. C. Y. , Wei K. K. An empirical study of task type and communication medium. Proc. Twenty-Sixth Annual Hawaii Internat. Conf. on System Sciences (1993) 4 161 168 CrossrefGoogle Scholar
  • Reinsch N. L. , Beswick R. W. Voice mail versus conventional channels: A cost minimization analysis of individuals' preferences. Acad. Management J. (1990) 33 801 816 CrossrefGoogle Scholar
  • Rice R. E. The New Media: Communication, Research, and Technology (1984) (Sage Publications, Beverly Hills, CA) Google Scholar
  • Rice R. E. Task analyzability, use of new media, and effectiveness: A multi-site exploration of media richness. Organ. Sci. (1992) 3 475 500 LinkGoogle Scholar
  • Rice R. E. Media appropriateness: Using social presence theory to compare traditional and new organizational media. Human Comm. Res. (1993) 19 451 484 CrossrefGoogle Scholar
  • Rice R. E. , Chang S. , Torobin J. Communication style, media use, organizational level, and use and evaluation of electronic messaging. Management Comm. Quart. (1992) 6 3 33 CrossrefGoogle Scholar
  • Rice R. E. , Shook D. Relationships of job categories and organizational levels to use of communication channels, including electronic mail: A meta-analysis and extension. J. Management Stud. (1990) 27 2 195 229 CrossrefGoogle Scholar
  • Robinson-Staveley K. , Cooper J. Mere presence, gender, and reactions to computers: Studying human-computer interaction in the social context. J. Experiment. Soc. Psych. (1989) 26 168 183 CrossrefGoogle Scholar
  • Rubin R. , Rubin A. Communication apprehension and satisfaction in interpersonal relationships. Comm. Res. Reports (1989) 6 1 13 20 CrossrefGoogle Scholar
  • Russ G. , Daft R. L. , Lengel R. H. Media selection and managerial characteristics in organizational communications. Management Comm. Quart. (1990) 4 151 175 CrossrefGoogle Scholar
  • Sanna L. J. Self-efficacy theory: Implications for social facilitation and social loafing. J. Personality and Soc. Psych. (1992) 62 774 786 CrossrefGoogle Scholar
  • Schmitz J. , Fulk J. Organizational colleagues, information richness, and electronic mail: A test of the social influence model of technology use. Comm. Res. (1991) 18 487 523 CrossrefGoogle Scholar
  • Short J. A. , Williams F. , Christie B. The Social Psychology of Telecommunications (1976) (Wiley, New York) Google Scholar
  • Siegel J. , Dubrovsky V. , Kiesler S. , McGuire T. W. Group processes in computer-mediated communication. Org. Behavior and Human Processes (1983) 37 157 187 CrossrefGoogle Scholar
  • Sproull L. S. , Kiesler S. Reducing social context cues: Electronic mail in organizational communication. Management Sci. (1986) 32 1492 1512 LinkGoogle Scholar
  • Stasser G. Information salience and the discovery of hidden profiles by decision-making groups: A thought experiment. Org. Behavior and Human Decision Processes (1992) 52 156 181 CrossrefGoogle Scholar
  • Trevino L. , Daft R. L. , Lengel R. H. , Fulk J. , Steinfield C. W. Understanding managers' media choices: A symbolic interactionist perspective. Organizations and Communication Technology (1990) (Sage Publications, Newbury Park, CA) 71 95 CrossrefGoogle Scholar
  • Trevino L. , Lengel R. H. , Daft R. L. Media symbolism, media richness, and media choice in organizations. Comm. Res. (1987) 15 5 553 574 CrossrefGoogle Scholar
  • Trevino L. , Lengel R. H. , Bodensteiner W. , Gerloff E. A. , Muir N. K. The richness imperative and cognitive style: The role of individual differences in media choice behavior. Management Comm. Quart. (1990) 4 176 197 CrossrefGoogle Scholar
  • Valacich J. S. , Mennecke B. E. , Wachter R. M. , Wheeler B. C. Extensions to media richness theory: A test of the task-media fit hypothesis. Proc. Twenty-Seventh Hawaiian Internat. Conf. on System Sciences (1994) Maui, Hawaii 11 20 CrossrefGoogle Scholar
  • Walther J. B. Interpersonal effects in computer-mediated interaction. Comm. Res. (1992) 19 1 52 90 CrossrefGoogle Scholar
  • Walther J. B. Impression development in computer-mediated interaction. Western J. Comm. (1993) 57 381 398 CrossrefGoogle Scholar
  • Walther J. B. Anticipated ongoing interaction versus channel effects on relational communication in computer-mediated interaction. Human Comm. Res. (1994) 20 4 473 501 CrossrefGoogle Scholar
  • Walther J. B. , Burgoon J. K. Relational communication in computer-mediated interaction. Human Comm. Res. (1992) 19 1 50 88 CrossrefGoogle Scholar
  • Watson R. , DeSanctis G. , Poole M. S. Using a GDSS to facilitate group consensus: Some intended and unintended consequences. MIS Quart. (1988) 12 3 463 478 CrossrefGoogle Scholar
  • Watson R. , Ho T. H. , Raman K. S. Culture: A fourth dimension of GSS research. Comm. ACM (1994) 37 10 CrossrefGoogle Scholar
  • Williams E. Experimental comparisons of face-to-face and mediated communication: A review. Psych. Bull. (1977) 84 5 963 976 CrossrefGoogle Scholar
  • Yates J. , Orlikowski W. Genres of organizational communication: A structurational approach to studying communication and media. Acad. Management Rev. (1992) 17 299 326 CrossrefGoogle Scholar
  • Yngve V. H. On getting a word in edgewise. (1970) 567 578 . Papers from the Sixth Regional Meeting of the Chicago Linguistic Society, Chicago Linguistic Society, Chicago, IL Google Scholar
  • Zajonc R. B. Social facilitation. Science (1965) 149 269 274 CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.