The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis

References

• Adams M. Determinants of ISO accreditation in the New Zealand manufacturing sector. Omega (1999) 27:285–292Crossref, Google Scholar
• Anderson S. W., Daly J. D., Johnson M. F. Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage? Production Oper. Management (1999) 8(1):28–43Crossref, Google Scholar
• Andrews R. N. L., Charm J., Habicht H., Knowlton T., Sale M., Tschinkel V.Third-Party Auditing of Environmental Management Systems: U.S. Registration Practices for ISO 14001 (2001) (National Academy of Public Administration)Google Scholar
• Barber B. M., Lyon J. D. Detecting abnormal operating performance: The empirical power and specification of test statistics. J. Financial Econom. (1996) 41:359–399Crossref, Google Scholar
• Casadesús M., Giménez G., Heras I. Benefits of ISO 9000 implementation in Spanish industry. Eur. Bus. Rev. (2001) 3(6):327–335Crossref, Google Scholar
• Chung K. H., Pruitt S. W. A simple approximation of Tobin’s Q. Financial Management (1994) 23(3):70–74Crossref, Google Scholar
• Conover W. J.Practical Nonparametric Statistics (1999) 3rd ed.(John Wiley & Sons, New York) Google Scholar
• Corbett C. J. Diffusion of ISO 9000 and ISO 14000 through global supply chains. (2004) . Working paper, Anderson School of Management, UCLA, Los Angeles, CAGoogle Scholar
• Corbett C. J., Kirsch D. A. International diffusion of ISO 14000 certification. Production Oper. Management (2001) 10(3):327–342Crossref, Google Scholar
• Docking D. S., Dowen R. J. Market interpretation of ISO 9000 registration. J. Financial Res. (1999) XXII(2):147–160Google Scholar
• Easton G. S., Jarrell S. L. The effects of total quality management on corporate performance: An empirical investigation. J. Bus. (1998) 71(2):253–307Crossref, Google Scholar
• Elmuti D., Kathawala Y. An investigation into the effects of ISO 9000 on participants’ attitudes and job performance. Production Inventory Management J. (1997) 2):52–57Google Scholar
• Guenther D. A., Rosman A. J. Differences between Compustat and CRSP SIC codes and related effects on research. J. Accounting Econom. (1994) 18:115–128Crossref, Google Scholar
• Guler I., Guillén M. F., MacPherson J. M. Global competition, institutions, and the diffusion of organizational practices: The international spread of the ISO 9000 quality standards. Admin. Sci. Quart. (2000) 47(2):207–232Crossref, Google Scholar
• Hair J. F., Anderson R. E., Tatham R. L., Black W. C.Multivariate Data Analysis (1998) 5th ed.(Prentice Hall, Upper Saddle River, NJ) Google Scholar
• Heckman J. J. Dummy endogenous variables in a simultaneous equation system. Econometrica (1978) 46(4):931–959Crossref, Google Scholar
• Hendricks K. B., Singhal V. R. Quality awards and the market value of the firm: An empirical investigation. Management Sci. (1996) 42(3):415–436Link, Google Scholar
• Hendricks K. B., Singhal V. R. Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Sci. (1997) 43(9):1258–1274Link, Google Scholar
• Hendricks K. B., Singhal V. R. The long-run stock price performance of firms with effective TQM programs. Management Sci. (2001a) 47(3):359–368Link, Google Scholar
• Hendricks K. B., Singhal V. R. Firm characteristics, total quality management, and financial performance. J. Oper. Management (2001b) 19:269–285Crossref, Google Scholar
• Heras I., Dick G. P. M., Casadesús M. ISO 9000 registration’s impact on sales and profitability: A longitudinal analysis of performance before and after certification. Internat. J. Quality Reliability Management (2002) 19(6):774–791Crossref, Google Scholar
• Hill T.Manufacturing Strategy: Text and Cases (1993) (IRWIN)Google Scholar
• Hsiao C.Analysis of Panel Data (1993) (Cambridge University Press, Cambridge, UK) Google Scholar
• ISOThe ISO Survey of ISO 9000 and ISO 14000 Certificates (2003) . Twelfth cycle: Up to and Including 31 December 2002. ISO Central Secretariat http://www.iso.ch/ Google Scholar
• Ittner C. D., Nagar V., Rajan M. V. An empirical examination of quality-based learning models. Management Sci. (2001) 47(4):563–578Link, Google Scholar
• King A., Lenox M. Lean and green? An empirical examination of the relationship between lean production and environmental performance. Production Oper. Management (2001) 10(3):244–256Crossref, Google Scholar
• King A., Lenox M. Exploring the locus of profitable pollution reduction. Management Sci. (2002) 48(2):289–299Link, Google Scholar
• Lewellen W. G., Badrinath S. G. On the measurement of Tobin’s Q. J. Financial Econom. (1997) 44:77–122Crossref, Google Scholar
• Lie E. Detecting abnormal operating performance: Revisited. Financial Management (2001) 30(2):77–91Crossref, Google Scholar
• Lima M. A. M., Resende M., Hasenclever L. Quality certification and performance of Brazilian firms: An empirical study. Internat. J. Production Econom. (2000) 66:143–147Crossref, Google Scholar
• Martínez-Costa M., Martínez-Lorente A. R. Effects of the ISO 9000 certification on the firm’s performance: A vision from the market. Production and Operations Management Conference (2002) San Francisco, CAPresented atGoogle Scholar
• Mendel P. J., Hoffman A., Ventresca M. International standardization and global governance: The spread of quality and environmental management standards. Organizations, Policy, and the Natural Environment: Institutional and Strategic Perspectives (2001) (Stanford University Press, Stanford, CA) Google Scholar
• Mukherjee A. S., Lapré M. A., Van Wassenhove L. N. Knowledge driven quality improvement. Management Sci. (1998) 44(11, Part 2):S35–Link, Google Scholar
• Naveh E., Marcus A. When does ISO 9000 quality assurance standard lead to performance improvements? Assimilation and going beyond. IEEE Trans. Engrg. Management (2004) 51(3):352–363Crossref, Google Scholar
• Nicolau J. L., Sellers R. The stock market’s reaction to quality certification: Empirical evidence from Spain. Eur. J. Oper. Res. (2002) 142(3):632–641Crossref, Google Scholar
• Powell T. C. Total quality management as competitive advantage: A review and empirical study. Strategic Management J. (1995) 16:15–37Crossref, Google Scholar
• Reimann C. W., Hertz H. S. Understanding the important differences between the Malcolm Baldrige National Quality Award and ISO 9000 Registration. Production Oper. Management (1994) 3(3):171–185Crossref, Google Scholar
• Russo M. V. Institutional change and theories of organizational strategy: ISO 14000 and environmental management in the electronics industry. (2001) . Working paper, University of Oregon, Eugene, ORGoogle Scholar
• Simmons B. L., White M. A. The relationship between ISO 9000 and business performance: Does registration really matter? J. Managerial Issues (1999) 11(3):330–343Google Scholar
• Singels J., Ruël G., van de Water H. ISO 9000 series: Certification and performance. Internat. J. Quality Reliability Management (2001) 18(1):62–75Crossref, Google Scholar
• Smith J. A., Todd P. E. Does matching overcome LaLonde’s critique of nonexperimental estimators? J. Econometrics (2005) 125(1–2):305–353Crossref, Google Scholar
• Terlaak A., King A. The effect of certification with the ISO 9000 quality management standard: A signaling approach. J. Econom. Behavior Organ. (2005a) . ForthcomingGoogle Scholar
• Terlaak A., King A. A. Choosing whom to follow: Profitability expectations and the role of smaller organizations in information-based adoption processes. (2005b) . Manuscript, University of Wisconsin-Madison, WIGoogle Scholar
• Terziovski M., Power D., Sohal A. S. The longitudinal effects of the ISO 9000 certification process on business performance. Eur. J. Oper. Res. (2003) 146:580–595Crossref, Google Scholar
• Terziovski M., Samson D., Dow D. The business value of quality management systems certification: Evidence from Australia and New Zealand. J. Oper. Management (1997) 15:1–18Crossref, Google Scholar